Post # 1
This may seem like kind of a weird post, but something happend to me at work today that really got me going!
I work for Starbucks. As I am sure many of you probably know, when a store gets busy enough, they usually have someone walk down the line and get your drink order so you don’t have to wait as long for it once you’re all rung up. This helps to speed things along.
Well, I was doing this at work today. Someone asked for an Extra hot Americano. We really aren’t supposed to do this because the water already comes out at boiling. The guy looked like he was in kind of a bad mood already, so I just went to get his water. Which I guess he didn’t like. Because he told me off. Right there in front of at least 100 people.
He claims he thought I wasn’t listening and it would have been quicker if I had just stood there and listend. when I was just trying to mulit-task. I am in no way new to this job, so I know what I am doing.
This is where I ask my question for you Bees….when you order your drink while the Barista is walking down the line, do you get upset when they walk over to write it and get it started? Was I wrong in wanting to get his water going at least? I think what makes me the most upset is that no one said anything. No one. Not even my Manager! Would you be angry if someone did this?
Post # 3
I’m not a coffee drinker so this has never happened to me. However, I think its in the same territory as any customer service realm: There are always people who complain for the sake of complaining. I’d think that the reason why no one said anything is because they likely didn’t want to fuel the fire… the guy was gonna b*tch no matter what. I hate when that happens — sorry you had to deal with it today!
Post # 4
Sorry to hear that he didn’t appreciate that he was getting his coffee faster because of you!!! And, I’m REALLY sorry that your manager didn’t say anything. *Hive hugs* and know that I personally would have really appreciated that my drink was going faster! I just hate that people act like that sometimes. Working in a service job is sometimes very, very thankless — I worked with kids before so imagine angry parents!
Post # 5
Keep me away from angry parents! lol. Here people complain because they are hot, cold, tired, whatever. I’m used to it. But the fact that this guy was literally yelling at me in front of 100+ people didn’t seem cool. I was just wondering if I did the wrong thing by “Walking away” from him to get his drink to the bar.
Post # 6
That sucks. Esp that your manager didn’t say anything. I’m not sure of the situation so I don’t know what’s wrong or right but he sounds like he was grumpy and overreacting and honestly an a-hole.
I used to work at Starbucks and I loved it! But there were always crazy people who complain because they think they’re more important than you. One woman asked for a nonfat iced latte or whatnot and I made it with nonfat milk and then she INSISTED I had made it with whole milk because it tasted “fatty.” I know what I’m doing lady! Of course I had to make her a new one because the customer is always right…
And you always have to smile and brush it off right… ugh…
Post # 7
I love it, too! Best job I have had so far on a normal day. lol.
Post # 8
Wow. That’s totally inappropriate behavior. I would just chock it up to this guy being a major D-bag!
Post # 9
He made himself look like a fool. Even if no one said anything, they were thinking he was crazy!
I’m sorry you had to be the one his anger was directed toward, and I wish I had better advice. I’m not very good at letting things go when people get angry with me, either, even when I know it’s not me.
Post # 10
Hey His Barista! I work at Sbux too, and I’m totally with you. I don’t think there is any reason to yell at anyone anywhere, especially not strangers, unless there is something dangerous going on. XH A? Certainly nothing that requires yelling at the person who’s trying to help you. A lady actually yelled at me today b/c she came to the bar and asked for a cup of water and I didn’t immediately put down the drink I was making and get it for her. She yelled that a dog had peed in the parking lot and she needed the water for that … Anyway, everyone has their quirks. Don’t let that guy get to you. He’s probably not the first jerk you’ve encountered, and I bet he won’t be the last. Kudos to you for handling it with class!
Post # 11
im not a coffee drinker (but i do like my gloria jeans low fat ice chocolate blended twice please) but i reckon he was in a mood and took it out on a “server” because he thought, well heck, youre a server and he can.
see it all the time, people get snarky with the checkout chick or the teller at the bank. ive been guilty of it in the past, i once got snarky with someone behind the counter at mcdonalds and then about 15mins later i went back (it was a roadtrip break/lunch) to apologize and you would think the poor girl has never had someone say sorry to them before
when it comes to the food and beverage industry i reckon anyone that diss’s the person behind the counter is a brave person – who knows what you can do to their food/drink if you were a bit postal on the day 🙂
heres for a better day tomorrow
Post # 12
Sorry about that.
I am a mangaer in sales and I see stuff like this all of the time.
This is how I always try to look at it, I don’t let it ruin my day but CLEARLY that customer is not a very happy person/being rude because they are unhappy/going to let the situation ruin their day.
Sorry that happened, don’t you just hate that?
Post # 13
don’t take it personally. you said he looked upset, so i’m sure his attack on you actually had nothing to do with you. when stuff like that happens, i just let it go. i usually just say, “i’m going to let you own that. i won’t be a part of it.” sometimes i say it to them, most times to myself. you know you’re great at your job and did what you thought was best, he obviously was just looking for someone to lash out at. life’s too short. don’t let anyone bother you just because they’re having a bad day. it has nothing to do with you.
Post # 14
It was just weird because I usually don’t get that, especially in front of people. I should have given him decaf. lol.
Post # 15
Gah people are so rude. I used to say, “sir there is no need to talk to me like that” which worked out well. Ppl like that have big sticks up their bums. I used to get asked if I could remember stuff when I waited tables just bc I didn’t always use a tablet. Grr
Post # 16
I usually say really stupid, dingy stuff while I’m at Starbucks… and my usual reply is, “Sorry for my stupid comment, this is why I’m here… I have to have caffiene to be able to communicate correctly.”
Maybe that was his case. I don’t get annoyed at all when you guys come down the line, I’m usually in a hurry so I like it.