Weddingbee boards

Earlier this week I went back to my jeweler to place an order for my wedding ring that came with my engagement ring. The woman I normally saw wasn't there so they took my ring back to get it cleaned and look it up. The guy came back and told me that unfortunately my ring was "one of a kind" and that they dont make the band for it anymore, but that they would be very happy to recreate the ring for me. I asked three different times that there was no way to special order the ring? I just wanted to see what it looked like. He said that it would be slightly curved and that they would just make a mold to my ring and then it would be perfect.

This did not sit well with FI - he thought they were lying, but I wanted to give them the benefit of the doubt because they are so highly rated on yelp, everybody loves them!

I had facebook friended the designer a while ago and totally forgot that I showed them my ring and had asked what the band looked like. When I went back to their page they had answered! This was just in september that they got back to me, and gave me the style number of my wedding ring. I googled it and it was on the website (very hard to navigate without the number). It wasn't even curved! I dont know if he didn't look it up at all or what, but I am so angry that they thought they could get away with that. And the ring from the designer is in my price range, I know a custom ring would have cost twice as much.

So tomorrow we're going back in there and asking about it again and confronting them with the evidence. I can't believe they would do that, its not like I went in there and just started asking about any kind of ring, I specifically wanted the ring that went with mine. Needless to say I will be yelping this! Most of the reviews on there are talking about the perfect custom ring, so I wonder if they pull this crap all the time and nobody is the wiser...

Thats why I asked 3 separate times, saying " But there is a specific band for this and it can be ordered, can you look it up?" And he kept saying that its not in the vendors system anymore and that since it was special order it was one of a kind. When I go to the jewelers website it  says they are a preferred vendor of the designer, and they do carry their stock... so I was really confused. But the fact that he told me it should be a curved ring when the designer did not do that seems to tell me that he didn't even look it up.

When we go back and see them we're asking to see the woman FI bought the ring from to see if she has the same answer, and if she does we're going to show her that the designer responded to me and that we can see the ring on the website. If its a miscommunication then no harm done, but I asked very specific questions and all they were interested in is getting me to come in and get a mold made.

Whether it's a misunderstanding or an outright lie, the jeweler still has an obligation to provide you with the service you require (in this case, providing you with the band that matches your ring) or else you should go to a jeweler who CAN provide it. 

Just let the jeweler know that your ring DOES exist, and that you want exactly that. If they can't do that for you, take your business elsewhere. 

@daydreamwanderer: When I wrote them they told me the ring can be ordered through the retailer that sold us the ring, so it sounded like I wouldn't be able to do it direct. Depending on how it goes tomorrow I'm going to call the company on monday and ask. FI really liked working with the jeweler up until this point, and this guy was someone I'd never seen before so I wonder if he's either not familiar with the designer or their system, or if he was just being a sleaze.