Zales Success Stories Please!

posted 2 years ago in Rings
Post # 3
Member
8604 posts
Bumble Beekeeper
  • Wedding: December 2013

Ok first you need to click on your avatar up in the right corner then click my profile. You will see the edit button then scroll down until you see wedding date. Ok about the reviews you have read. Please don’t let this ruin your special time. If you research reviews for other chain jewelers like kays,gordons,Jared etc.. you will find the same thing! No store can make everyone happy and I bet for every bad review there are 1000+ customers that are totally satisfied with their purchase! I’m sure you will be very happy with your ring. Congratulations on your upcoming engagement, can’t wait to see your ring!

Post # 4
Member
1715 posts
Bumble bee
  • Wedding: July 2015

A lot of people hate Zales, but I love them.  FI bought my engagement ring from them and I love it.  I had to get it sized and they said it would take two weeks to get back to me and it only took 1 and was in perfect condition when it came back.  Everytime I go their we get great customer service.  Also we ordered my wedding band from them.  The website said it could take 4 weeeks for processesing before it would even ship BUT it got shipped the next day and was here in four days.  Their are bad reviews everywhere, you just gotta hope you get lucky and have a good experience.  Don’t stress about other people’s experience and just take things as they come, you never know what will actually happen. 🙂 hope your ring and proposal are perfect!!!

Post # 5
Member
265 posts
Helper bee
  • Wedding: August 2015

JessiLulu:  so far, zales has been great to work with and I love my ring! Congrats on your upcoming engagement! 

Post # 6
Member
928 posts
Busy bee
  • Wedding: January 2015

we purchased my wedding band from Zales.  We went all over to different jewelers and Zales had the perfect diamond band with a fantastic price. I’m very happy!

Post # 8
Member
8604 posts
Bumble Beekeeper
  • Wedding: December 2013

JessiLulu:  I’m glad you have calmed down! I’m the same way I research everything, knowledge is power right? Lol.. my ex bought my a promise ring from zales. It was back in 2006 but I was very happy with that ring , until I had to give it back to him 😉

Post # 9
Member
1247 posts
Bumble bee
  • Wedding: April 2015

My ring is zales and I love it! I think since they buy in bulk, their prices are reasonable and you can get more bang for the buck! I also love that so much is covered (ie, cover lost stones, cleaning). Honestly, if they were really crappy and unreliable they wouldn’t have been in business for all of these years. Get the ring you love!

Post # 10
Member
2105 posts
Buzzing bee
  • Wedding: September 2015

I have only had my ring a few months but over all I am very happy! the person who helped us pick out the ring and gave us amazing customer service. get what you love! When you get outside the bee, most aren’t going to care about stats. I feel the same about mine. i wanted it to be eye clean as far as inclusions went but thats really all I cared. Could we have gotten a better stone online, probably, but we wanted a brick and mortar store and somewhere that offered the warranty. Congrats. On your upcoming engagement! Don’t worry and just enjoy you last bit of time as a girlfriend!

Post # 11
Member
195 posts
Blushing bee

My ring is a really, really cheap white sapphire ring in white gold from People’s, which is the same as Zales. I haven’t had it long but I really like it. It was purchased online. I’m happy with it so far!

Post # 12
Member
1542 posts
Bumble bee

My FI ordered my E-ring from a different mainstream jewelry store, it fits in the same category though. Afterward we read their reviews, which were crap, and to be honest, their customer service was crap too. The day came when we finally received the ring and it was absolutely perfect! So I totally understand why you became worried, but relax, everything will most likely be fine. 🙂

Post # 13
Member
238 posts
Helper bee
  • Wedding: May 2016

My fiance bought my ring from Zales, and it’s amazing! They told us it woud take almost 3 weeks to get sized, and I had it back after only a week! And it was perfect! I’ve gotten so many positive comments on it. He got a good deal and everyone we’ve dealt with has been more than helpful. As with any large chain, there is going to look like a lot of people have issues with some aspects of the business. But I’ve seen a lot of stories (on here too!) of people having issues with local jewelers as well.  It’s all about proportions…there are going to be more people ordering from big chains than individual local jewelers, so it’s going to look like there are more bad reviews. If you love the ring, go for it!

Post # 14
Member
769 posts
Busy bee
  • Wedding: October 2015

I love my Vera Wang ring from Zales (although it’s been out for resizing more than I’ve had it… ok exaggeration, but that’s how I feel! lol). The salespeople have always been helpful. I’m not a big jewlery person anyway, so I knew I didn’t want FI spending a bajillion dollars on a custom, fancy pants ring. It’s just not me. We have the insurance plan, so if any diamonds fall out, we’re covered.

All in all, I’m happy.

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