Post # 1
Bees, I desperately need your help… Im f’d.
My wedding is now 9 days away.
Our venue at the beginning was sweet and accomodating… we did what we thought was an estimate at 175 people. Well after a death in the family in another country, 30 or 40 people arent coming. It left our count at 137. When I called the venue and told them, they were overly rude and kept saying we signed the contract at 175. I asked them what would happen with the extra food, they told me it was against their insurance to let food off the premise so it isnt even prepared. I told them we had a family emergency and the assistant just kept talking over me saying I signed the contract and were nothing special because this happens all the time to people when they dont make their guranteed count. I told her that we werent explained this was guaranteed and I thought it was an estimate. (Its a family owned company for over 50 years) so she told me she would speak with the owner and see what he said (in a very sarcastic tone) and then told me “thanks for calling” and prompty hung up on me. I went home and reviewed the contract and it really does say the guanteed amt is 175 and it teensy tiny print it says food cant be taken off the premises, but this was never told to us. I realize we signed it, but its really not fair for us to be led to believe we could make changes and NEVER tell us about the food leaving afterwards if we had extra. My Fiance called and left a vm for the owner to call him directly today but theyve been soooo rude since immedatlely after we signed the contract. They dont call to ask for numbers or reminders or anything, anytime I have called there Ive been scolded like a child for not calling already with information.
PLEASE help me… becase of all of these people not coming I have already “spent” this money on other things and we have made arrangements for the funeral in another country. I dont know what to do and my wedding is in 9 days. What can I do?
Post # 3
- Wedding: August 2013 - Brookfield Zoo
If the food hasn’t been prepared yet, can the money that would have gone to the now unattending 40-ish plates go to other stuff, like decorations or nicer tableware/napkins/etc?? I know that’s how my venue does it (at least from what I understand); you have a dollar minimum to meet contractually based on the plate per head, however if people don’t show up that money can go towards other things the venue can provide.
Post # 4
No venue ( besides a VFW type hall that you bring your own food into) is going to let you take the food home. That is for insurances purposes and on that topic nothing can be done. The only thing I would think you can do is if you need to meet a food and beverage minimum possibly cutting the 40 heads you are losing and meet your minimum by upping the bar or having more apps etc. However if you signed a contract they aren’t obligated to let you do that.
Post # 5
Honestly i’m sorry to say, but unless they are willing to forgo what was said in the contract (which I highly doubt) then you are under contractual obligation to provide funds for atleast 175 guests…even if that means they won’t be attending.
If venues didn’t abide by their contract every time this happend then they would be “out of money’…
It just doesn’t happen in the real world that businesses would help in any way to be honest…atleast not in my area.
I would ask if you could pay for maybe half of the difference instead of 175 soooo since you’re at 137…how about pay for 19 extra guests instead of 38?
This shows you’re willing to work with them…
Sorry to hear about the loss in your extended family.
Post # 6
I agree with PP. See if you can use the extra money to upgrade something. See if you can upgrade the bar or add an extra app or entree. There’s no way that you can actually get the money back, but maybe if you tell them you understand that, they’ll be willing to work with you to make the money goes towards things your guests will actually use.
Post # 7
or if you need the 40 people to come invite on face book lol. jk. ask to have them spend the 40 plates on more drinks on the bar so so that food is just not wasted was there anyone on a b or c list that didnt get on the main list>
Post # 8
@asianyoushi: I was going to mention a “B” list…but seeing as it is already a slightly tacky move…it would be even more so if it were 9 days before the wedding.
Post # 9
I’m sorry, thevenue is in the right. It’s not their problem you didn’t read or understand the contract you signed.
That is why they have contracts so that everyone is on the same page and what you agreed upon is protected.
Post # 10
If only VFW halls or whatever allow that then why is everyone on here always talking about taking home food from the reception? What does everyone else do with all of the ppl who dont show up? Etc
Post # 11
I’m sorry this is happening but that really is what the contract is for. Maybe they would agree to upgrade your bar or appetizers instead of just losing the money?
Post # 12
@futureJNS: Some venues do allow you to take food home (mine did), but many don’t. There’s potential for insurance liability, so some venues are not willing to take the risk.
I think the first thing you have to do in this situation is stop expecting the venue to change their rules for you. If they can make a small exception like allowing you to upgrade your food or bad, that’d be great, but they aren’t obligated to do so.
Post # 13
@futureJNS: Try seeing if those extra 40 can go towards drinks or something. And call them ASAP, before they order all the food.
I’m sorry about this. While they’re in the right contract-wise, their attitudes stink. Definitely write a review on that.
Post # 14
- Wedding: November 2013 - St. Augustine Beach, FL
I would ask them to upgrade your options for less guests. That way they get their money as promised in the contract but you get more out of it; they should be able agree to this and if not, they are not a very honest or accommodating company. It’s disappointing that so many will be unable to attend but I can also understand the venue’s point of view as well.
Post # 15
@futureJNS: I agree with PP and would ask if the money can be applied elsewhere like a top shelf liquor or to an extra passed app or something like that. We had to sign to an amont of people when we signed our contract (which was 2 years in advance) but they specifically told us if that many poeple didn’t come, the money could be applied to wherever we wanted it to be.
Post # 16
Sorry, but that is pretty standard. When you signed your contract you were guaranteeing 175 guests. We were allowed to take our no shows’ dinners home though. No idea what a VFW hall is either…