Post # 1
I am looking for advice on what to do with my photographer. I was married on August 3rd… and since then we have literally not seen ONE professional photograph. My photographer (which was a husband and wife duo rate best of the knot) apparently seperated prior to the wedding so he and another assistant showed up for photographs (wasnt told this until the day before). They both did an EXCELLENT job and I have absolutely no complaints there.
However since then all my texts emails phone calls etc have resulted in 2-3 more weeks, but he would try and get a few to me as soon as possible – then 4-6 more weeks which was approximately 4 weeks ago and again he could get one or two to me ASAP, then I received an email stating that his wife filed for divorce and he’s been pouring himself into making their relationship work and not the pictures however we would have them within a few weeks.
A few weeks went by both my husband and I tried calling with no response so about at my wits end I drafted up a very blunt email asking about our pictures, and basically how unprofessional I believe this is, and that I am between a rock and a hard place because of the fact he has what we want.
So he called my husband back (ironic?) to state that it would be by the end of the week.. that would be last Friday.
Looking for advice on what my next step should be? I am trying very hard to be compassionate about his situation however the lack of communication, response, or the fact that i have yet to see ONE picture has me angry beyond all belief.
Post # 3
did your contract state what the turn aorund time would be on pictures?
Post # 4
I don’t think there’s any way to force him off his ass and get you your pictures. I think maybe you should focus on trying to recover your money, even if it means suing him. Nobody gives a rat’s ass about his personal problems.
Post # 5
@mittenbride: I think he’s probably having a really hard time focusing on his work as a wedding photographer when his marriage is crumbling around him. I totally get your frustration, and he shouldn’t keep promising things he can’t deliver. I wonder if it’s possible for you to get the RAW files from him, I know most photogs don’t like to do that but at this point it may be your best bet. you’ll need to get someone else to edit and format them (unless you guys are handing with photoshop etc).
Post # 6
@Bostongrl25: states within a reasonable time frame. (note when I found them via blog knot etc.) sneak peaks and albums were going on his site within 5 weeks of the wedding date.
Post # 7
Mine took 12 weeks actually! I hope they show up soon!
Post # 8
I know 12 weeks seems like a lot to us, but that is actually a pretty fast turn around point for a photographer. I was in a wedding back in April, and the bride just got her proofs 2 weeks ago. Photographers don’t just download the photos to their computers. There is a lot of editing and the like that goes into the final product. I understand that you are very anxious to see your photos, but my advice is have a little compassion and hold out a little longer. He will get them to you.
Post # 9
Does he have an actual office or studio where you and your husband can talk to him in person? It is a lot harder to give excuses and the run-around when someone is sitting right there in front of you.
Post # 10
I had a 15 week turn-around for my photos!
Post # 11
I had day after for engagement shoot. A lot less to do given 2 hour engagement shoot vs. 8-10 hour wedding affair.
Beg for the raw images/proofs, its likely he won’t be able to do weddings with the way his divorce is going…
Post # 12
While 12 weeks is not at all unusual in terms of turnaround, obviously the lack of communication is an issue. Honestly, it sounds like he’s going through a really tough time right now and that likely has something to do with it. I know you may not care, and others will say “who gives a shit about his personal life” but it is INCREDIBLY hard to go through a break up or divorce and work on photos of people in love. Photographers are human too. My best advice as a photographer is to NOT bring up legal action at all just yet because it is only going to make your interactions more strained and make it harder to get your images. I think a certified letter listing a date you need your images by would be a better way of encouraging action. If you did not negotiate an actual time frame in your contract before you signed it then your photographer can technically take as long as he wants to finish your images.
ETA: Being rated “The Best of the Knot” is a big fat joke – every vendor listed on the Knot who has 5 or more reviews can download that badge and put it on their website. It means absolutely nothing.
Post # 13
What about the wife? It sounds like he is trying to make the relationship work and if they were a team before, maybe she handled all the communications. Can you reach out to her?