Post # 1
I am so upset I am struggling to not cry constantly!
We dropped my ering and wedding band into the jeweller 3 weeks ago to get them cleaned and resized before the big day on November 7th. I called a few days ago and it seems they have lost them, they have been looking for them ever since but with no luck. They do all their work on site so it’s either somewhere in the store or an employee has stolen it.
We have a receipt from when we dropped them off, we have the original certificates/evaluations of both rings and the jeweller has admitted total fault. They have offered to remake the rings but I honestly don’t want anything from them, let alone a replica set thats pretending to be the set my fiance picked out and carried half way arounf the world to give to me. I AM GETTING MARRIED IN 19 DAYS!!
Has anyone had a similar experience? Did they pay you what the rings where worth so you could get new one??
This topic was modified 5 years, 1 month ago by goona.
Post # 2
Oh that is awful. So sorry to hear. I can’t believe they lost them within their store. Maybe for now just get bands so you are not rushing into making a decision. Maybe they will turn up, or they can watch their store cameras.
Post # 3
I agree about everyday bands for now to buy you time to cope and await a resolution. What a complete bummer. Argh!!
Post # 4
My main issue is that I want the ring that we exchange on the day to not be replaced, so if I get a plain band then thats what I’ll end up wearing forever. That is THE ring.
We can afford at the moment to go buy another (not ideal) to the same quality as what is lost but just don’t know if the jeweller will compensate or insist on a store credit which we don’t want.
I’m at a loss
Post # 5
They shouldn’t insist on a store credit if they lost it, but is that where you bought it to begin with? You could just reorder the bands from them. They would be the same anyway and you haven’t worn them yet.
Post # 6
on any documents with the paper that shows when you dropped it off, does it say that they insure your ring or anything about taking fault if it’s lost/stolen? You should double check. They shouldn’t insist on a store credit since they are at fault. Maybe have them check their security cameras like PPs have said. I’m so sorry that you’re going through this but I hope they turn up!!!
Post # 7
First of all, that’s horrid and I’m sorry it happened to you, my head would have exploded in fury and anger [hell hath no fury like a woman who’s ering was messed with].
But here is the thing-[crappy I know] everything happens for a reason. A gold band is not the end, the final result, the only ring you will ever get to/have to wear. The setting he picked out would mean just as much if you let the jeweler remake the set. That ahole of a jeweler can never take that away from you!
So you can have him cut you a check, have him remake you the set, or you can use a stand in gold band until you decide what to do. This is the LAST thing you need before your big day. Don’t let it steal your joy! Things are things-they can be replaced. The sentimentality is yours forever!
Post # 8
they are at fault and they know it. If they refuse to give you the full cost of what your rings are worth or what you paid, then you can file a petition and take them to court. I would atleast threaten this so they know you are serious. Hopefully the rings will turn up. I’d file a police report and call or go to all the pawn shops in your city and near by cities as well. Check ebay, Craigslist etc… Goodluck to you, and I’m so sorry!
Post # 9
They lost and admitted fault. Try to get that in writing. They cannot insist on store credit. I’d go off and buy a ring you love asap. If you can, try to laugh about this with your husband. Better to lose the rings than the partner, right?
Post # 10
- Wedding: October 2014 - Cape May
I am so sorry this happened to you and it is completely the jeweler’s fault. Look into their policy for replacement ( I have seen it printed on receipts in the past) and for now I would order bands to use at your wedding that you will want to wear every day. And do not hesitate to let the owner know you are willing to see this through to small claims court. They may suddenly resurface. I hope you see some absolution soon.
Post # 11
If they do insist on store credit, see if they’ll compromise on a purchase order to another store. That way you can go pick out something of similar quality and they pay the store directly.
Post # 12
- Wedding: June 2015 - Holly Hedge Estate
oh my gosh, i am so sorry. With all the normal BS that a bride has to deal with in the final weeks, this is just soooo NOT OKAY!! I think PP’s have given some sound advice. Just wanted to send some love ur way
Post # 13
Thanks all this is making me feel a little better. Mr is going in there this morning so we will see what happens.
In the meantime this is what I’m missing
Post # 14
That’s terrible! I totally understand your frustration. However, I think you should just take them up on their offer to remake it. It sucks that it’s not the ring he proposed to you with, but sh it happens.
Post # 15
HOLY SHIT I WOULD BE FLIPPING THE FUCK OUT. I WOULD OWN THAT JEWELRY STORE BY THE TIME I WAS DONE SUING THE EVERLOVING SHIT OUT OF THEM. What the fuck is wring with them?! How do they LOSE two diamond rings? what kind of fucking people work for them anyhow??? IM FURIOUS FOR U BEE. U better sue the fuck out of the , that is IRRESPONSIBLE AND UNACCEPTABLE. I WOULD RIP THEM APART IN YELP TOO, but not before you sue… LOL