- 5 years ago
- Wedding: January 2014
TL;DR: Venue event coordinator #1 was AMAZING, but she left and I was not notified. Lucky coordinator #2 seemed good too, and I felt confident in venue again. Less than a month later, coordinator #2 is gone, again with no notification. Now this bride is unhappy. Coordinator #3 also appears to have zero event planning experience, and has hopped between three new jobs in the past five months, and I don’t want to bother with someone who I can’t trust to be there next month.
So when I signed on with my venue, I was thrilled and event coordinator was AMAZING. This woman, Cathy, just blew my mother and I away. We felt so at ease with her and knew our day would go so smoothly with her orchestrating the day. She was half the reason we booked the place.
Then Cathy left! I was devasted, especially because I wasn’t notified until I showed up to a meeting and she wasn’t there. I met with her former assistant Jackie, who had taken over the job, and Jackie still made me feel confident in the venue. She had tons of experience doing weddings at other venues, so I trusted her. My Fiance liked her too.
Then less than a month after our meeting I sent Jackie an email with some questions. I get no response for days, which was odd. I end up calling someone else at the venue, and that employee tells me that Jackie is now no longer with the venue! AGAIN, I was not notified!
So at the end of May Cathy is gone, and at the end of June, Jackie is gone. WTH? And both times I was not notified. Was I supposed to just send emails to a ghost account that would never be answered?
I sent an email to the director of sales to express my concerns, and he gave a pretty uninspiring reply, but he apologized and said I should come meet with the new coordinator, Mary.
So I Googled this new lady… and she seems to have zero experience with weddings. She was a manager at a mediocre restaurant in town for a lot of years, but the place closed down at the beginning of the year. In March she got a new manager job at another resturant, and she left that by April! In April she began training for another resturant management job, and by June she had abandoned that, and now she is at my venue. She openly states on her public FB that she thought one of these jobs was “the worst experience ever” – how unprofessional. And concerning her current job at my venue, she says it is “more pay, less hours, and mostly days YAY.”
So basically I am ticked that they have now gone through two great people, and I was not notified of either departure (and after Cathy left, I was told that I should have been told). And now they have some new lady in who seems to have no experience in event planning and has held three new jobs in the last five months… I don’t trust that she’ll be gone from this place next month!
So basically this was written as a rant, but any advice as to how to proceed is appreciated. Or share your own similar venue woes!