Post # 1
Wow, it has been forever since I have been on here. I miss you all!
Anyway, I just wanted to make sure that I wasn’t over reacting… I normally don’t tend to make a big deal about things but this is ridiculous. I got married 11-10-12 and I STILL have not recieved my wedding pictures yet. I don’t think I am being unreasonable by inquiring about my pictures weekly at this point. I know there is a lot of work that goes into editing pictures, but I think that is long enough considering what was stated on the contract. To give you an idea what I am dealing with, here is an excerpt:
COMPLETION SCHEDULE: Images are expected to be prepared for proofing within 4 weeks of the event date.**please allow additional time for Holidays** CD/DVD creation is expected within 6 weeks. Printed items and albums may require additional time
I am friends with the photographer on facebook, and she is constantly taking on new business, but yet she tells me she is sorry that she was overwhelmed and is working hard to get everything taken care of. Um, why are you taking on new business?! She also tells me she is sick, but yet I see her taking pictures of herself on Instagram and going on trips – Doesn’t seem that sick to me! Everytime I confront her with the fact I still don’t have my disc she states “oh I will be mailing that by Friday… sorry for blah blah blah (insert excuse here)”. At this point, what do I need to do? I want my pictures!
Side note: She did finally put the proofing up on her website a couple of weeks ago… But she still hasn’t given me or anyone else the option to purchase pictures. Also, she has been paid in full since September.
Post # 3
That’s a tough one, because you want to give her the benifit of the doubt everytime she says she ‘will post them next Friday’. Just keep onto her, constantly so she has no excuse to ‘forget’ to send them.
Maybe give it another month of constantly bugging her and then see if you can take it further legally. It might also be a good idea to start email her so you have it all in writing as to how much you have been following it up. Hopefully it doesn’t come to that but just in case.
Post # 4
@Hbomb84: I agree with the PP that you want to give the photographer the benefit of doubt, so I would give her another month then pursue perhaps legal action if necessary. Was it promised in the contract? It seems unusual that she quotes a month but it has been 3 months. Maybe she should have said 3 months in the contract? But it did say give her additional time for the holidays so maybe that is why she isn’t done with them yet? I would be point blank with her say that it has been almost 4 months since your wedding and people are wanting pictures and when does realistically think she will be done editing your wedding pictures. 🙂 Good luck and hope you get your pictures soon! And I would keep documentation of what she has been telling you.
Post # 5
Hopefully everything will work itself out in the next month!
Post # 6
I would be annoyed. We got our DVD about two months after the wedding. It took quite a bit longer to get our album, but I was happy once we had the DVD.
If you were supposed to have it in six weeks, I don’t see anything wrong with checking in regularly, as long as you’re nice about it. I’ve found that photographers sometimes need gentle nudging, but it’s important to stay calm and be patient with them because they do tend to have a lot on their plates at any given time.
Post # 7
I don’t have a ton of advice because it’s been 6 months and I still haven’t received any pictures from my wedding reception (she sent the other wedding pictures to me 4 months after the wedding). My photographer has been ignoring all of my emails and I paid her $3000 in full before the wedding so I feel like I don’t have a whole lot of leverage besides going the legal route. I can relate to you though because I’m friends with her on facebook and see her promoting her new business and having fun date nights all the time – must be nice to have such a great social life while ignoring the contract we had signed over a year ago. I wish you luck and I think your best bet is to politely suggest to her that you will persue things legally if you have to..that at least got mine to reply to me.
Post # 8
We didn’t get our until exactly 12 weeks. I didn’t read the entire thread but what did your contract say?
Post # 9
This happened to me except I just got my pictures yesterday and we got married on September 7. Soooo we waited 6 months. I would say have patience and ask for discounts for the longer than expected wait. We are getting a free canvas print and 40% off of any prints we make.
Post # 10
I understand your frustration. I paid in full in advance also, and it took me NINE MONTHS to receive my wedding video that I was told I would receive in “about a month.”
I called. I e-mailed. I left voice mails. When I did end up connecting with the videographer, he explained how busy he was and that he was working on it but that things were very difficult in his life (issues with his computer systems/editing equipment, family crises, financial problems, etc.)
I had, and still have, sympathy for his difficulties, but I was quite worried that I would never see a video, and I was hoping against hope that he hadn’t somehow lost or damaged it. I even had to involve my venue, which had recommended the videographer to me. I am thankful that, after involving the powers-that-be at my venue, I finally did receive the finished product. Although it was a good product, there were some important and special things that were not included, and he promised to send them to me at a later date, but I never heard from him again. The whole process was so stressful.
Post # 11
I would try to give her the benefit of the doubt since the holidays were after your wedding. I agree with PP that you should wait another month. . . try gently nudging the photographer. Kindly keep reminding her that you’ve been patiently waiting, but so are your guests. If you don’t get anything, I would try to pursue some sort of legal action. . . maybe reporting to the BBB. Sometimes even threatening legal action helps get their butts in gear! Good luck!
Post # 12
UGH this exact situation happened to me. I was married mid Oct & just got my files 2 weeks ago. 18 weeks. Drove me craaazy! I had to threaten to dispute the charges, & file civil suit. I hope you don’t have to go that far, but you do have those options : (
Post # 13
WOW! I hate to say it, but it is comforting to know that others went throught the same thing I did! I have been very understanding, and not rude it all. I guess the reason I am frusterated is that I had another photographer for my bridal and engagement shots that was very willing to communicate and had my pictures to me in like 3 weeks. And she was pregnant and working another full time job! So, I guess I will try to be MORE understanding, it’s just hard. Oh and for those who have been stating to document, all of our messaging is through facebook messenger.
@mrsm915: Oh my goodness! I feel bad for even complaining now. I hope everything works out for you. Even if you did pay, you probably do have leverage because you held your end of the contract up and the other party did not. I’m sure they stated a time in the contract when you should expect your goods.
@RoyalLime: Here is the excerpt again:COMPLETION SCHEDULE: Images are expected to be prepared for proofing within 4 weeks of the event date.**please allow additional time for Holidays** CD/DVD creation is expected within 6 weeks. Printed items and albums may require additional time
We got married right before thanksgiving so I understood there may be more time. However, all my package included was a disc… I didn’t have any special additions so I guess I just don’t get what is taking her so long to put together a disc when she has already started uploading them to her proofing page (which she just posted like 2 weeks ago).