Post # 1
Hi bees! How long did it take for everyone to get their full wedding video from their video vendor? It’s been over 6 months since our wedding and we still haven’t seen anything (not even a teaser) from ours. They said it usually takes 3-6 months to deliver a video but they’re supposed to reach out to me to confirm their choice of background music for the video since I’m purchasing the sound clip for it, and they haven’t even done that, so I’m guessing they’re wayyyy behind schedule. Every time I reach out to them about timelines they give very vague answers (we’re working on it and will hopefully get it to you soon, etc.). It’s getting really frustrating and I just wanted a sanity check – is it really normal to take that long?!
If you’re able to share how long it took for you to get your clip back I’d greatly appreciate it. Thanks!!
Post # 2
I can only speak as a wedidng photographer, my turnaround is usually 8-12 weeks, usually closer to 12 during the prime months. Video is a bit more labor intensive when it comes to editing. If they said 3-6 months and it’s been over 6 it’s time for you to reach out to them and firm. “Our contract states videos are ready within 3-6 months, it’s now been X months. I need a firm date of delivery of our video.”
Post # 3
spiralblast : we received our wedding video almost a year after our wedding but our videographer was editing everything himself so after a busy wedding season he had a lot on his plate. I didn’t rush him because we wanted him to take his time and he didn’t disappoint.
Post # 4
feedthebeags : Thanks for this. It does help to give some context around the time frame.
starfish0116 : Unfortunately, the contract doesn’t say that. It only says that it generally takes 3-6 months so they’ve built themselves some wriggle room there.
Post # 5
Ours was 90 days but only working days (no weekends/holidays). We literally got it back the last day before the time was up.
Unfortunately if the contract doesn’t give a specific time frame, your hands are kind of tied here. You definitely should have pushed back on that “generally” language.
Post # 6
Regardless of the contract, if they have exceeded the window, I’d ask for a firm date or ask for the raw footage and a partial refund if they are unable to complete the project in a timely manner.