(Closed) VistaPrint

posted 14 years ago in Paper
Post # 17
Member
9 posts
Newbee
  • Wedding: October 2007

it seems the complaint is about VistaPrint signing customers up for free subscriptions that later turn into $15/month charges to their credit card.  I ordered some postcards for thank youcards from them and am very happy with the quality.  I am, however, watching my bank account to make sure I don’t see the charges that many of those people are complaining about.  so far I haven’t seen anything.  Just be careful when you’re ordering your products and make sure that there are no check boxes signing you up for "free" services and hopefully you’ll be okay! 

Post # 19
Member
65 posts
Worker bee

I ordered my Save the Date’s from Vistaprint – i uploaded photos to a postcard template.

 They came out very nice – no problems at all. Shipping was quicker than estimated, and the postcards looked exactly like the proof.

Post # 20
Member
796 posts
Busy bee
  • Wedding: August 2008

I’ve never had a problem with them and I’ve ordere a lot of stuff from them. I find my stuff arrives fasted then normal – but I wouldn’t count on that during this holiday time.

My suggestion would be to pay extra for faster shipping – otherwise, order away I do my holiday cards, daughters b-day invites and all my business stuff through them.

I did go elsewhere for my STD’s but only because of the size I wanted, VP didn’t carry. Wish I woulnd’t have – this place was crazy annoying to work with – they we’re called Pelican prints or something. It took them FOREVER! ANd I have like 17 people working on my one order so I could never get an answer about anything because  I was always being shuffled around from person to person.

Amber 

Post # 21
Member
358 posts
Helper bee
  • Wedding: July 2005

I’ve always had a great experience. Just make sure you know that the business cards come smaller than the standard size out there.

Post # 22
Member
68 posts
Worker bee
  • Wedding: June 2008

ok.. I did order Save the Date cards through them back in September.  However after reading from the consumer complaints, I’d suggest going elsewhere.  The main problem are the popup ads that consumers are clicking out of, but by doing so, committed to these membership charges.  I luckily have the feature on the computer to block popups because most of them are viruses.  Anyhow to be on the safe side, I am canceling the two cards that I used VistaPrint on just in case.  I haven’t seen any charges but you never know.  Oh and the cards did come out great but I would buy elsewhere for security sake.

Post # 23
Member
84 posts
Worker bee
  • Wedding: June 2008

Both Fiance and I have used VistaPrint for numerous things from business card to our save-the-dates to stationery and have never had a problem. Our STDs came much earlier than I thought they would and looked stunning. We were going to do our invites from VP but decided not to because we weren’t in love with any of the templates.

Just make sure you don’t add things you don’t intend to buy or click on pop-ups. You would think by now that most people would look for boxes signing you up for things that are “free”, but I guess not.

Post # 24
Member
36 posts
Newbee

I ordered regular business cards from them, chose the "slow" shipping option and waited almost 4 weeks. The cards are great but if I had to do it again I would pay a couple of bucks more and choose the quicker shipping.

Post # 25
Member
8 posts
Newbee

I’ve been happier with overnightprints.com – both the quality and the customer service. They offer less options than vista print, but for the things that are the same (business cards, postcards, etc) I’ve really found the quality to be superior.

Post # 26
Member
27 posts
Newbee
  • Wedding: July 2008

i loved vistaprint! i ordered my STDs on magnets and they turned out great!!!!!! i would DEFINETLY reccomend them!!! <3333

Post # 27
Member
67 posts
Worker bee
  • Wedding: May 2008

Okay, for awhile now, I’ve been raving about Vistaprint.

 

I ordered my STD postcards from them (with my own uploaded work) and they turned out great.  They were free, as were the business cards I ordered.  I only had to pay for shipping, and that was nothing, really.

After raving about them, I noticed a $14.95 charge on my account that they *tacked on* about 30 days later for some of their "services" even after I uncheckboxed the "sign up for our premiere services" or some nonsense.  I called their customer service dept. and they were very professional and friendly and refunded my money immediately.  The credit appeared about 3-5 business days later.

However, I started to get fraudulant charges from that card a few weeks later.  Charges not directly connected to VistaPrint.  I know that it was them, because it was a brand new card and I hadn’t used it anywhere else prior or after.  I’ve been informed from the BBB that they sell your card information to other parties and that their support group is in India, where your information is also public.  They’re aware of the issues that VistaPrint is causing their customers and are being sued.

 

Beware! 

Post # 28
Member
206 posts
Helper bee
  • Wedding: May 2007

MissMandy, I’m so bummed to hear that b/c I’ve been really happy w/ their print quality and good deals. (I posted earlier about my experiences.)

I haven’t — knock on wood — had any problems myself, but I am definitely going to start using my Bank of America "Shop Safe" option on any future purchases. (B of A lets you use a "temporary" number that’s not the same as your real card, and even better, lets you set a purchase limit and expiration date.)  Haven’t done it before, but I’m going to look into it for sure for next time. Anyone else tried this? 

Post # 29
Member
39 posts
Newbee
  • Wedding: September 2008

I used BofA’s Shop Safe feature for the first time when I ordered my Save the Dates from Vista Print a couple of weeks ago because I had read about the problems with VP on a previous WeddingBee board.  I think the feature is great.  It was really easy to use and hopefully lessens the risk of extraneous charges.  I’m still a little nervous, given everything I’ve read though, and am keeping a close eye on my account.  If I hadn’t liked the STD template so much (and the fact that they’re insanely cheap), I don’t think I would have used VP.

Post # 30
Member
4 posts
Wannabee

We have never had a problem with vista print.  Good quality and never any of the issues reported in this thread.

Post # 31
Member
11 posts
Newbee
  • Wedding: December 1969

I have been using them for a few years now and have placed 41 seperate orders. ( I know cause I was just checking on my last order to see if it had shipped yet.) I’ve only had one issue so far. Some postcards that I ordered looked fuzzy when they arrived. I called the CS# and they had a new set overnighted to me.

Maybe because I have such a long order history, I get "better" service, but I’ve gotten the same amount of service any time I’ve needed anything. 

At their prices, if you have the time, make an order. Since you typically just have to pay for shipping it can be worth the trial and error.

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