(Closed) A big F U to expedia.com (vent!! kinda long)

posted 9 years ago in Travel
Post # 3
Member
1428 posts
Bumble bee

I just PM’d you….I’ll let you know when I hear back from my friend.

Post # 4
Member
3979 posts
Honey bee
  • Wedding: January 2012

I only use expedia for flights!

When I went to London last year, I booked a ton of my theatre tickets & tours through them. It seems all great & wonderful online, but once you purchase it– they don’t actually send you the activities tickets.

They send you printouts of directions of where to go. In order to see one of the plays I had to travel all over london to try to get to this little hole-in-the-wall ticket agency on top of an Indian restaurant. By the time I found the place I had to rush back to get to the other side of London to make it to the show. Oh my gosh… it was a nightmare. The tour bus was worse. The ticket said it could be handed to the bus driver & exchanged for a ticket… wrong. They sent me on another goose chase throughout the city. I ended up going back to my hotel and sleeping off the jet-lag. lol the same thing happened on another trip to Paris. It was impossible to locate the ticket booth so we ended up just buying new tickets at the train station. Ugh.

Don’t use expedia for any show, tours, etc. I’m sorry they screwed you out of tickets & $50 visa cards.

Post # 5
Member
290 posts
Helper bee
  • Wedding: June 2009

How frustrating! You purchased something with the expectation the tickets would be honored. If that isn’t happening Expedia needs to make it right. Have you called their customer service line and filed a complaint? I would let them know you plan to post your experiences online!

Post # 6
Member
241 posts
Helper bee
  • Wedding: August 2010

I hate going through those types of travel agencies. Not only do they charge you a booking fee in such a sneaky way, they wash their hands of you once you pay for your trip. I have experienced a similar situation with travelocity. That really sucks. I hope it works out!

Post # 7
Member
2889 posts
Sugar bee

I would think you have some right to retribution from the Magic show that was cancelled. Even if your tickets were comps from expedia, sicne they canceled the show and are not offering an alternative they should have to provide some sort of refund. At the very least, maybe they can put you on a waiting list for some other shows so if there are no shows on the day of you can get in. Since you go the tickets through Expedia it seems you need to go through them. I would be prepared to ask them to refund the whole trip on the grounds that you made the purchase based on an offer they can no longer fulfill. this sounds extreme but it seems like you could have booked the trip elsewhere but picked them based on the tickets. If the show is cancelled and the show tells you you can’t have a cash refund because you have Expedia tickets then you need to bring it back to Expedia. If all else fails, write some letters and if you really want to get it to attention, think aout contacting your local news, they love stories of large companies screwing people and the fact that it is your honeymoon, they will eat this up and Expedia will be exposed. I don’t intend this to sound vengful but if a company can’t deliver on a promise it is their responsibility to make it up to you and if they fail to do so, they deserve the bad PR. Keeping your current customers happy is like business 101 here, ask to speak with a manager and let them know how you are being treated by ht CSRs, they should appriciate you giving them the chance to improve.

Post # 8
Member
14186 posts
Honey Beekeeper
  • Wedding: June 2009

Oh no, I’m sorry this happened to you! That really sucks and I haven’t had experience with Expedia and will keep this in mind. I had called Travelocity about our honeymoon and their travel insurance did not apply to military personnel (basically, tough noogies if he didn’t get leave, we were out a vacation) and I didn’t appreciate that, so we used a regular travel agency that 100% covered military personnel in case of leave revocation

Why don’t you take the trams and stuff to the other hotels and spend your evening on the strip? There is plenty to see…there is an aquarium at the mirage I think. But since most of the hotels are themed, it’s awfully fun to just check them all out in the evening. At New York New York they have a big apple dueling piano bar. That’s fun!

Why don’t you go to TicketMaster and see what they have available??

Post # 9
Member
7431 posts
Busy Beekeeper
  • Wedding: October 2009

You could find out what state Expedia is based out of and file a complaint with the BBB.  WHile it doesn’t really do much for you, other people do check that stuff and it may make them lose future business. You can also do a Consumer ripoff report (I think the site is ripoffreport.com but not sure, you can google it though) and also file a complaint there.  Also, complaints on their site will help future planners by them knowing that all this “free” stuff is really just crap.  I would be so frustrated if I were you, but I think ejs gave some great advice for a nice night of exploration for you and the new hubby

Post # 10
Member
2634 posts
Sugar bee

In any of your emails between yourself and Expedia is there any mention of either the tickets or the $50 Visa g/c?  I’d start going through those to see what I could find.  I’m sure I’d be mad as well.

Post # 11
Member
472 posts
Helper bee
  • Wedding: May 2010

That sucks.  I’ve had several bad experiences from third party travel planning and rarely use anything put ‘Name your own Price’ from Priceline because I usually get amazing deals.  As for Vegas, I usually do really well getting tickets for shows from Goldstart:  http://www.goldstar.com/events/browse/89109  We got half-priced tickets to a Cirque show and ended up with the most amazing seats!  Good luck and have a great time 🙂

Post # 12
Member
472 posts
Helper bee
  • Wedding: May 2010

Here’s a Vegas idea list I made last year before our trip:

fun things to do in  Vegas… 1. See the White tigers at Siegfried & Roy’s Secret Garden: The Mirage 2. Lake of Dreams at  Wynn. 140 foot mountain covered with 1500 trees, waterfall and three-acre lake. 3. Get face to face with sharks at Shark Reef, Mandalay Bay 4. Animated birds and animals: Sam’s Town atrium 5. Be entertained by strolling mimes: Canal Shoppes, Venetian 6. Classic car collection: Imperial Palace 7. High impact motion simulator rides at Luxor. 8. Don’t miss the $70 million Fremont Street Experience, downtown. 9. See “Titanic: The Artifact Exhibition” at the Tropicana 10. Visit the Dolphin habitat at The Mirage 11. See the world’s largest atrium: Luxor 13. 1,200 feet off the ground roller coaster: on top of the Stratosphere Tower 14.  Visit Madame Toseau’s wax museum: Venetian 15. Watch the dragon battle against the magician: Excalibur’s moat 16. Ride the roller coaster: New York-New York 17.  Garden at the Bellagio. 18.  Watch the dancing fountains: Bellagio Hotel/Casino 19.  See one of world’s largest gold nuggets: Golden Nugget 20. Ride a runaway train (Excalibur’s Magic Motion Machines) 21.  Stroll under a changing simulated sky: Forum Shops at Caesars 22.  See the only pyramid-shaped hotel in the world: Luxor 23. Swim-up blackjack table at the Tropicana 25. Fountain sculptures come to life: Forum Shops at Caesars 26.  Watch the surf at the wave pool: Mandalay Bay

Siegfried and Roy’s Secret Garden and Dolphin Habitat at the Mirage $15pp

Post # 13
Member
1064 posts
Bumble bee
  • Wedding: October 2009

Can you call them back, if you have the energy and demand to talk to a manager. Tell whoever answers you’ve been through this 3 times with other people and you wanna go straight to the top. It’s time to get a little tough that’s insane. I am so against bad customer service, and lately companies have been getting worse and worse. I know the battle can be tiring, but if you can just hang in there long enough your persistence of calling just might pay off.

Another tip write down dates, times and names of people you speak with when you call. I’ve found it to be very effective to go On this date i spoke to Jim and he told me… and on this date i spoke to mary and she told me, and this is a  problem for me because it’s false advertising and you’ll hear from my attorney if you don’t to something to rectify the situation. This is my honeymoon, i’m a good customer and I deserved to be treated better than this!

Well sorry obviously i’ve delt with morons before so I get a little heated when someone is shafted . Good luck, and try to enjoy your honeymoon despite it all

Post # 14
Member
144 posts
Blushing bee

I’m sorry you got screwed.

I won’t use any of those discount air or hotel sites.

One time, hotels.com put me in an interior room with no windows.  I’m mildly claustrophobic so I told the desk I didn’t even want to see the room and they needed to find me a nice room there or elsewhere for the same price, pronto.

Another time I was put in a very noisy hotel room next to the ice machine and hugely noisy HVAC room.

The discount air places always give the worst times and most rotten routes.

Now I do my own research and get low prices.  Plus I call airline booking gals very late at night to book flights.  Lots of them are former flight attendants so they give great recommendations for cute little hotels in Europe, great fly routes, etc.

I’ve seen Circ.  They are amazing.  Wait for them to come to Vancouver and see them there.  Your cheap Expedia seats would have been lousy, anyway.  You dodged a bullet.

Bring opera glasses so you can see their magical makeup and costume details.

Post # 15
Member
133 posts
Blushing bee
  • Wedding: October 2009

Just a note – write a letter.
You won’t be able to solve anything in time for the trip, but write a letter.
Travel companies tend to take things more seriously in writing, as they can easily discount phone conversations.
Give them something you can track and see what they say then.

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