(Closed) A negative word about adoramapix

posted 8 years ago in Photos/Videos
Post # 3
Member
3871 posts
Honey bee
  • Wedding: November 1999

That sucks.  I’m sorry. Did you try calling them and telling them you are not happy about the news. Maybe try to get them to pay for rush shipping? 

Post # 4
Member
1986 posts
Buzzing bee

That doesn’t sound like poor customer service, quite the opposite, actually. It sounds like they got as many orders they could take to guarentee delivery by Christmas. It’s not their fault or a reflection on them if you choose to procrastinate.

Post # 5
Member
8353 posts
Bumble Beekeeper
  • Wedding: March 2011

I really don’t see what you are saying as bad customer service. I actually see it as good customer service. They posted an update. I am sure that the update was posted because the orders already received had met or exceeded what they had previously projected, so if you purchased from them prior to the announcement, I am sure you will get your order in time. If you are worried about it, you can always call them to doublecheck.

Post # 7
Member
1986 posts
Buzzing bee

@runskiclimb: No, you were clear 🙂 It still sounds like they filled up with orders and had to close the deadline early.

Post # 8
Member
9056 posts
Buzzing Beekeeper
  • Wedding: June 2010

From what I saw on their website they close early on Fridays and are closed statutory and Jewish holidays and all weekends. 

I guess try giving them a call tomorrow?

Post # 9
Member
10367 posts
Sugar Beekeeper
  • Wedding: September 2010

Actually, I have always, always had amazing customer service from them. I bet if you emailed them or called, you could get them to give you free shipping.

I order from them all the time (I do a lot of photography, and deal with them both with prints and with gear)

Also, if you live in the eastern half of the US, it only takes 1-2 days shipping with USPS to reach you – so you’d still have time.

Post # 10
Member
752 posts
Busy bee
  • Wedding: August 2010 - Ocean View Villas/Jasmine Seafood Restaurant

It does seem that AdoramaPix needs to update their policies b/c they report that it will only take 5 days to create a photobook.  I’m at 14 days and the books are still not complete.  So we may be leaving for the holidays without the books in hand.  I put in a complaint today.  We’ll see what happens.  It seems that they have gotten more popular than they anticipated. 

Post # 11
Member
9056 posts
Buzzing Beekeeper
  • Wedding: June 2010

@hotwings: I ordered last Thursday hoping to have the book by this coming weekend, so that’s not good news…

Maybe if they haven’t shipped it yet, you could have the shipping address changed to wherever you’re going? 

Post # 12
Member
752 posts
Busy bee
  • Wedding: August 2010 - Ocean View Villas/Jasmine Seafood Restaurant

@SapphireSun: That’s exactly what I requested.  I want to know when they plan on shipping so I can request they send it to my inlaws place if needed. 

Post # 13
Member
4123 posts
Honey bee
  • Wedding: October 2010

Sorry, I totally understand, but I’m with @Belle2Be:. As much as it is frustrating, it’s LESS frustrating than if they promised Christmas delivery and then failed at that. Kudos to them for knowing their limits!

It could be worse, you could be like us… we ordered a TV from a local retailer on Black Friday, was to be delivered Monday… then the following Wednesday, then saturday, then wed, and here we are 4 weeks later with no TV still… Granted, Samsung is backordered because they sold too many, but we are pretty sick of it being “pushed back” again and again. We’re gifting our still really nice… but not as nice as the new one :), TV to my SIL for Christmas so we REALLY are getting anxious… because our “promise” it not being kept. If they had told us, we can sell it to you but you wont have it until Christmas we would have been fine, because we wouldn’t have been thinking it should have been here 4 weeks ago.

Post # 14
Member
81 posts
Worker bee

I think I’m gonna have to disagree with the majority here and say I think this does seem like bad customer service.

Why even post a “Christmas Deadline” if you’re just going to change it? People count on such things. It would have been better not to have a deadline and then just announce “No More Christmas Orders” when they met their production capacity. At least that way no one would have been planning on a date that was changed on them. 

And to call her a procrastinator is just not cool. The OP was still within the time limit prescribed by Adoramapix. 

OP, if I were you, I would call and politely ask for your order to be expedited at their cost in order to arrive in time for Christmas. They owe that to you, IMO. Good luck!

*Edit: I have NO idea why some words are bigger than others here. They don’t look like that when I’m typing!*

Post # 15
Member
1405 posts
Bumble bee

Adorama is not in the business of shipping and has no control of their subcontractors (ups, usps,etc).  Also, if the issue was with production, perhaps they hit their capacity with orders.  I think it’s great they kept customers in the loop.  I’ve had amazon free super saver shipping lie to me, and things actually arrived AFTER christmas, 15 days later.  At least they are giving you a heads up now.

I understand your dissapointment, but the lesson here is to not procrastinate until the last possible day.

Post # 16
Member
2867 posts
Sugar bee
  • Wedding: September 2010

I agree that while it’s disappointing at least they aren’t promising to deliver by Christmas if they’ve maxed out their orders. Perhaps there was a miscommunication when they posted the date online. Personally I’d be upset but would want to know before I ordered and have the option to use another vendor, than order and hear that I might not get it in time.

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