THe point I am so unhappy about and being harsh about, is that if I had the option of seeing the picture not a thumb nail, this defect or blemish would have been glaringly obvious and I would not have picked it. It is of a family posed shot, so it is not even of the recpetion or a blurry person in the crowd. A blurry crowd shot would have been fine as long as the subject in the picture wasn’t blurry. I am mad becuase she said she went over all the pictures and cleaned them up. If she couldn’t have fixed this, then I think she should have called and asked if I was aware of the glare.
I have used photographers before for many events in my job and my own wedding (this was not my wedding) and I was never treated poorly like this. It wasn’t just this, it was the culmination of lots of bad stuff that she pulled. This being the breaking point.
She didnt give me the option to come into her studio and view them to actual size as it says that is the preferred method. I mentioned it and she said this was fine because I had seen the pictures already in the proof book. Yes it is on me since I should have insisted, but she said she went through every picture and cleaned them up, so I trusted her. I told her I had trouble seeing the proofs and she again assured me that she thought the album was amazing. Believe me, I had been unhappy since the proof book (she did lead us to believe we would have full sized proofs, but her contract only says proof book and not size).
Every other photographer in the area that friend’s children have used (there was a boom in our area of 14 celebrations in a row) handed the parents a disk of all proofs so they can view them in full size or printed out 4X6 proofs. Her contract states I am getting a cd of the pictures but no matter how many times I ask for it, it has not shown up. She also said it is only a CD of pictures I ordered, not of the entire proofs. Again, very misleading since the contract just states low res files, and CD slide show. Again, I don’t even have those files or CD yet.
Yes I am the fool here, but I wanted to make sure no other person who has a million details to do doesn’t get screwed. I also didn’t get table shots and she left the affair before it was over. Had I known I was getting thumb nails, I would have found another photographer. I just want to make sure that all the brides out there understand how to ask about proof viewing and how they will recieve their proofs. I have every single proof from my own wedding and I was under the impression that the proofs were mine as well. I couldn’t even email my proofs to anyone or put them online (say in facebook, which everybody allows with a copyright over the pitcure). Basically I am only getting the pictures I ordered in the album and I think for what she charges that is highway robbery. I feel misled and then to have a glaring blemish in my album becuase I couldn’t view my pictures in actual size is the icing on the cake.
I understand you are a photographer, but if you made it near impossible for your client to see the actual proof and then you put an album together and did not allow your client to see the finished product in actual size (not just slightly enlarged, but an actual 8X10 or full page, since it is digital and not film things are differnt in viewing thumb nails as you know) and then promised that you would clean up every page and then the client saw a glaring defect, that you either missed or didn’t really clean up (and trust me, you can’t miss this) don’t you think they would have a right to be ripping mad?? I know all people in a profession protect each other, but this was just bad. If it teaches her to make sure she allows her clients to see the full page finished project and not try and nickel and dime them for everything, then I think she would be an excellent photographer. Give people a real proof book, or a cd that they can enlarge so they can pick the best pictures to show her work off.
Everyone I show this page to cannot believe that she would allow that to be printed. It is a bad reflection on her that such a glare is seen in a picture. When I tell people that I didn’t even see it and I show them the proof page, they are shocked. I think that is why she is dumping my pictures off her site so fast. It doesn’t show up in the proof book or on the viewing album as badly as it is. And then to hand me the book all nicely wrapped and not go over it with me and sit down and go page by page was the icing on the cake. For the amount of money we spent on her, it seemed we were always bothering her. We didn’t go for the bells and whistles (or as she put it “the mercedes of the packages”) so I guess that reflected in how we were treated. I guess that not going for the highest package meant we were not given any face time in the studio to go over our album.