(Closed) a photographer to avoid in Pa

posted 8 years ago in Philadelphia
Post # 3
Member
3049 posts
Sugar bee
  • Wedding: January 1991

It seems that if she saw the blemished picture she would have called you to at least make sure that’s what you wanted. Most phhotographers are smart enough to know that brides (or anyone) don’t want a blemished picture. And they usually go over the album with you very carefully before finally ordering, because mistakes cost them A LOT of money. I wonder if this is an inexperienced photographer? Sorry this happened! Is it possible to get digital prints of the pictures to keep and make your own album?

Post # 4
Member
1000 posts
Bumble bee
  • Wedding: September 2009

I don’t offer proof books, but from my experience, that’s just what they are. Spiral bound books with thumbnail size images. I’m sure she didn’t see the blemish before printing or she thought it was okay. Are we talking about a zit here or what? Also albums are expensive to you, because they are really expensive to us too. For her to reorder an album she would have had to make a big enough mistake to warrant spending $500 to fix it. Missing a zit in someone’s photo does not fall into that category. Also, one blemish (not big enough to see in a thumbnail proof) on one page, does not make an entire album ruined… I think you may be overreacting just a little.

On a side note, most of the really expensive album companies are able to replace a single page, and if she has the option to do that and isn’t doing it for you, then I would hold her responsible. I just wouldn’t expect her to reprint the whole book on her dime for such a small thing.

Post # 5
Member
3049 posts
Sugar bee
  • Wedding: January 1991

Wait, are we talking about a zit or a blemish in the photo? I meant blemish as something obscurring the photo or something wrong with the photo… not somebody’s face. Just for clarification. And yes, it does cost a lot. If there was a mistake in my photo album it would be abou ta $2,000 mistake. That’s why my photographer goes over the photos with me and the actual design before she orders it. But at the end of the day, you have your album, one photo is messed up. I would be mad because they’re expensive, but I guess like LBPhotography is sayng it’s not the end of the world. I hope it all works out either way 🙂

Post # 6
Member
399 posts
Helper bee
  • Wedding: October 2012

@happymomma: Eeek! Sorry this happened. This is a difficult line for photographers to walk. Of course you want to look your best in photos you paid for, but sometimes the subject sees things that no one else would ever notice. Is this a skin blemish or something else wrong with the photo?

It’s also difficult to know what should be kept and what shouldn’t especially if communication between the photographer and client is missing. Birthmarks and moles, for instance. It might be something you hate or love, and it’s hard for photographers to know which one it is unless you say so. We walk a line between offending you for leaving something there that you wanted and taking something out that you wanted.

Hopefully this can be resolved inexpensively, because from what I can tell from her site, she’s very pricey for the sort of traditional approach she brings. I will say, though, that smearing her name online probably isn’t the best way to get her to go out of her way for you, and a simple google search will lead her to this.

Post # 9
Member
3049 posts
Sugar bee
  • Wedding: January 1991

I guess my last question is, did you photographer edit any of your photos? As you were talking about lighting it made me think of editing and such. Hm.

Post # 11
Member
1000 posts
Bumble bee
  • Wedding: September 2009

@happymomma: It sounds like someone’s face got overexposed by the flash in this particular photo and the information is gone. I can’t be sure because I haven’t seen the pictures, but that’s my informed guess. Is the person whose face it is the main subject of the photo? If it was your face in a picture of you and the groom on a full page in the album, I could see being this upset about that. However, I have taken certain photos where a guest stepped too close to a light during a reception, but it was an amazing photo or funny moment otherwise and it was included in the collection. Can you post a picture of the album page with the marred photo?

It’s really hard for me to think that it’s so bad it warrants this photographer having to spend $500 to replace the whole album. Have you discussed any other options for what she could do to maybe make it up to you? I really am sorry you are so upset, but I still think you are being a little harsh on this photographer.

Also, for the record, I haven’t tried every album company out there. I do know that mine will allow you to replace a single page, but hers very well may not. I highly doubt there is an easy fix and she is just not taking it.

Post # 13
Member
1000 posts
Bumble bee
  • Wedding: September 2009

@happymomma: I’m so sorry you are this upset. As I said, if it were me, I would just replace the page, but she doesn’t have the option, so in that case I’m not sure what I would do. I would probably offer you something else really awesome that was less expensive to me as compensation (maybe a wall print or canvas), or if it was really that HORRIBLE, pay to reprint the book.

However, I would really have to see a picture of this page to make that call on reprinting it. If it’s a formal photo, it’s probably on a page with several other photos and really isn’t that big and therefore noticeable. It’s probably just driving you nuts cause it’s your book and you know it’s there. I would be the same way, really upset, but I think you will eventually be less and less upset over it with time, especially if she does something to make it up to you.

As for the proof book, my sisters both got married and received proof books like the one you are describing and I know a few other photographers who provide these. Proof books really are what they are implied to be in their title, a way to proof your images, not a free album of all your images or anything like that. Even the photogs I know who provide 4x6s give them with the word “PROOF” marked all over them. They aren’t free prints, just a way to see the images.

I don’t see a problem with you advising other brides to ask how they will receive their proofs though. I actually think that’s great advice! But holding it against this photog because you didn’t ask to see the proof books… errrr. Anyway, I don’t want to defend her too heavily, only because she doesn’t seem to have done anything to make it up to you, which seems kind of wrong to me. She is at fault in this too. Sounds like you two need to just try to work this out together.

Post # 14
Member
690 posts
Busy bee
  • Wedding: May 2011

If you are in the Philadelphia/NJ area, I would recommend John Barone Photography. He is an amazing photographer and his fee includes the digital files of all photos. He is a consummate professional and has done a lot of magazine work, as well as many friends’ weddings.

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