Post # 1
Many of you (like me) may have been using WeddingWire to check the reviews of potential vendors. I just want to remind soon-to-be married Bees to do one EXTREMELY IMPORTANT THING when reading WEDDINGWIRE reviews:
UNDER THE COMPANY’S AVERAGE RATING, CHOOSE SORT BY: RATING: LOWEST TO GET THE FULL PICTURE OF A VENDOR.
I just got married recently, and had a videographer NO SHOW to my wedding. I had found the company through WeddingWire – a solid 5-star rating with over 100 positive reviews. However, in my anxiety and stress while wedding planning, I did not notice that reviews are automatically sorted by “highest rated” – meaning that you would read pages and pages of glowing and stellar reviews before you would even get to the negative ones. The negative ones are informative and can even give you an idea of how a vendor handles customer service and complaints.
WHILE GLOWING/POSITIVE REVIEWS ARE AUTOMATICALLY APPROVED, VENDORS CAN “DISPUTE” THE CONTENTS OF A NEGATIVE REVIEW. WEDDINGWIRE DOES NOT APPEAR TO BE IN A RUSH TO APPROVE NEGATIVE REVIEWS.
I know this because when I posted a negative review for the company in question, my review was promptly “disputed.” It’s been 3.5 weeks since I sent in my documentation showing I had a contract with the company in question, and today my review still sits in the “pending verification” category, meaning no one can read the contents of my review unless it becomes “verified.”
I am not blaming WW for what happened to me. However, I was very stressed and distracted during wedding planning, and one can easily gloss over the “sort by” option on a vendor’s page. Also, while positive reviews from anybody are automatically approved, brides have to jump through hoops to get a negative review published. Therefore, if a negative review is published it is even more important to pay attention to what was written before choosing a vendor.
I hope this helps future Bees avoid the mistake I made when choosing my vendor. If all else fails, word of mouth from people you know personally is a great option. Best of luck!!
Post # 3
@robinsena: Thanks for the good advice! I’ve been hearing that the WW reviews aren’t very reliable lately…
Post # 4
SO sorry to hear about this – I hope you are able to get all of your money refunded – and more – since you missed out on some important video 🙂
Post # 6
Sorry that happened. Has the videographer refunded your money? What was their excuse for not showing to your wedding?
Post # 7
Thanks for your support, Bees! I never heard from the company again. Latest rumor is that the previous owner went bankrupt and got rid of the company, but went ahead and took deposit… if that’s the case, I think that’s grounds of legal action at this point for a lot of people.
I’m going to use that company as an example to show how default review setting can be misleading:
Default: http://www.weddingwire.com/vendor/VendorViewStoreFront?vid=6e94041320b36bf4&z=z&mode=&tab=reviews&subtab=reviews&sortBy=highestRating Wow, 4.5 stars out of +200 reviews! The top review rated on May 2013. Not bad, right?
Lowest: http://www.weddingwire.com/vendor/VendorViewStoreFront?vid=6e94041320b36bf4&z=z&mode=&tab=reviews&subtab=reviews&sortBy=lowestRating Reviews being disputed… vendor blaming lack of coverage on bride… even “doxxing” one bride when she posted a negative review!
Newest: http://www.weddingwire.com/vendor/VendorViewStoreFront?vid=6e94041320b36bf4&z=z&mode=&tab=reviews&subtab=reviews&sortBy=newestEventDate Speaks for itself.
I take this as a lesson that cost me video footage, but hopefully not yours: a company can tank extremely quickly but because of the way WW default lists reviews, you wouldn’t know unless you sort by lowest and newest. And even then, keep an eye out of reviews listed as “under verification” – that doesn’t mean the bride did anything wrong, that means the company is alleging that what the bride (or a friend/family member wrote) are basically lies.
Post # 8
@robinsena: Oh wow, I can’t believe all the people who were left high and dry! http://www.weddingwire.com/vendor/VendorViewStoreFront?vid=6e94041320b36bf4&z=z&mode=&tab=reviews&subtab=reviews&sortBy=newestEventDate
So sorry you went through this stressful, completely unprofessional and unacceptable ordeal.
I hope you were at least able to get beautiful photographs of your wedding day.
Hopefully people are able to get their deposits back by disputing against these apparent scammers… my goodness.
Post # 9
Boo! Sorry to hear all of that. How stressful!
Always cross-check your vendors. I always check Yelp and Google+ after finding someone on WeddingWire.
Post # 10
Yes, I’ve heard that some of the WW reviews aren’t reliable. I loved using it to find vendors and I think I was lucky enough to choose people that actually are worth their reviews (time will tell I guess!). But I found out a month or two later about the reviews. I did use some other sources, like Yelp, so that helped. But still…
It’s really crappy!
Thanks for sharing
Post # 11
When searching for a DJ, a few of them had clearly been writing their own glowing reviews of themselves on weddingwire. Read the reveiws closely and it will be obvious…
Post # 12
Wow, thanks so much for sharing this with us! I had no idea…
I’m so sorry that you had to experience this for us to find out this way…