(Closed) a side diamond fell out…others on their way :(

posted 7 years ago in Rings
Post # 3
Member
2548 posts
Sugar bee
  • Wedding: October 2011

🙁 I’m sorry that sucks. It helps me realize I shouldn’t do as much as I do with my ring on, shovel gravel, dishes, cleaning, sometimes sleeping, odd time showering.

I would probably make a phone call and let them know they sold you crap, and see what they can do for you, sometimes copmpanie like to help out their customers.

I hope everything works out!

Post # 5
Member
10714 posts
Sugar Beekeeper
  • Wedding: June 2012

Oh, I feel for you =( 

That’s why I got a solitaire. A friend of mine kept losing side diamonds… she cried because her ring was always in the shop and she couldn’t wear it. I hope you get the problems worked out!

Post # 6
Member
14415 posts
Honey Beekeeper
  • Wedding: June 2011

oh nooo.  that stinks!  I have a tanzanite ring from Jewlery Exhchange also, and one of the little diamonds fell out before it was even sold, so it had barely been handled, much less subject to daily abuse.  It wasnt even a diamond on the band, just a little one on top that I cant even picture how it could get hit.  I definitely dont think side stones should normally fall out, I’ve had mine for a year now and have no issues.  Is it plat or white gold?

Post # 7
Member
1036 posts
Bumble bee
  • Wedding: September 2011

I have a pave setting on my ring, and had this issue after sizing.  The manufacturer that made it for me told me that sometimes sizing can have that affect on pave settings (loosening the prongs).  They made me an entirely new ring with my same center stone, no charge, in my correct size to begin with, and I have had no issues since.  I would TOTALLY go back where you got it and have them make you an entire new setting.

Post # 8
Member
2867 posts
Sugar bee
  • Wedding: September 2010

brandylynnp is right – it has to do with the prong set side-stones. You need to have it checked regularly to make sure the prongs aren’t getting worn down. If you do get a new setting you will still need to get it checked just because those prongs are so tiny it doesn’t take much to damage them.

Post # 10
Member
3142 posts
Sugar bee

I had the exact same problem as you!  I went to a small “mom and pop’ establishment near my work to look into having my ring resided and the jeweler told me the same things about my ring.  He told me that he didn’t feel that the ring was worth resizing and plating and that it was a bad quality ring.

We bought it from People’s Jewelers which is a chain here in Canada.

I brought it back and was going to return it but I ended up finding a gorgeous preowned ring that was great quality and she gave me 60 % off and free resizing and 3 months return policy for it.

Maybe you could look at the estate/preowned route if that store has that option?

Post # 11
Member
1003 posts
Bumble bee
  • Wedding: June 2012

Ugh! Sorry. Wedding Bees keeps eating my post. I’ll try again later.

Post # 12
Member
3222 posts
Sugar bee
  • Wedding: August 2011

Yeah, I don’t think that this has anything to do with the quality of the ring. That was incorrect of the jeweler to say that it is ‘cheap metal’. My friend resized her Hearts on Fire ring, and two of the pave stones fell out, and they just did what @brandylynnp‘s jeweler did – they put her center stone in a new ring that was the right size. 

I hope the Jewelry Exchange is able to do this for you!!

Post # 15
Member
365 posts
Helper bee

I’m so sorry.  🙁   This happened to my original e-ring because we sized it down too much.  I ended up ditching it (well, selling it) and starting over.

The new ring you are looking at appears to be pave in a channel setting.   Pave stones are always a risk, but being set down in the channel setting will help cushion the tiny prongs from bumps (so yes, it would be better).  A true channel setting like this would be even better: 

http://www.jewelryexchange.com/productdetails.aspx?jewelryID=2825

A jeweler can re-tip prongs for a center stone, but I don’t know about tiny prongs for the side stones.   I had my 3 stone ring re-tipped, but the stones are already loose again.  Hope that helps, and sorry about your ring!  🙁

Post # 16
Member
1036 posts
Bumble bee
  • Wedding: September 2011

@ms. rice crispy treat: Even the highest quality pave settings can have this issue, but I am sure they have it less…pave settings can just have this issue due to how tiny the prongs are.  Sizing a pave setting can cause issues with losing stones, so if you can get your setting custom made in your size it will reduce this risk.  There is still a risk of losing stones, but if you go to a good, and reputable, jeweler they should replace those for as long as you own that ring.

So glad you heard back from them so quickly and that they are going to work with you!  Best of luck!

I do get my ring checked every 60-90 days, which could be seen as a pain, but I LOVE her so it is totally worth it to me!!

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