Post # 1
Hi everyone! I have been a lurker for quite some time, but recently made an account. My Fiance and I are getting married in July in KC. We went there last week to do some planning. Our big thing on our punch list was to get our catering planned. We met with 2 caterers, one of which asked who else we were meeting with. We got this question quite a bit from the other vendors we met with, but this one in particular did something the others one didn’t. When we told her the company of the caterer, her face turned into a look of disgust and told us that they are 2nd class and she would never use such an awful company (this ‘awful’ company has rave reviews on all the wedding sites btw lol). I understand being passionate and competitive, but it was insulting (seeing that we chose this “second class” vendor, she initially was saying that we had no taste. That is what it felt like) and it didn’t sit well with us at all! We loved their food, but we decided to go with the other company as we loved their food as well. It made it easy to pick this other company because they weren’t speaking badly about their competitors and they had so much experience. It is in poor taste to do so, and I believe it only hurts them in the long run. Has anyone else ran into this? It wouldn’t surprise me if this is common in the wedding industry, but it makes me never want to pick a vendor that does something so tasteless and insults their competitors. Thanks for listening to my vent!
Post # 4
I totally agree!! Ithink it is very unprofessional to talk ill of competitors. If they feel it’s gonna get thembusiness, I think they are very misinformed. I would never book with anyone who spoke ill of a competitor. If it was a caterer telling me of an ill experience with a photograoher, dj, bakery etc. I see it differently. But caterer to caterer, it’s bad business. I’d use that to see what I could get out of the caterer…lol….saying “Well they offered me x, y, z”….lol.
Post # 5
Ew. That would leave me with a bad taste as well (and one less customer for them!). As @mrstobeeisme: mentioned, if it’s a venue commenting on bad DJ service or something like that, I appreciate that (since they’re not in direct competition). I also don’t mind if a service compares their details to another (like you get a vest, tie, and square with us while x only offers you the tie). But once they trash talk like your potential caterer did, see ya!
Post # 6
I have a feeling they have lost a lot of business to them in the past, and they were trying to do anything they could to turn you off of the competition. I am going to bridal faire this weekend where several of the caterers I’m considering will be, and I hope that whatever samples or menus they have will knock my socks off, and make my decision easier. I definately would not go with a vendor who purposely badmouthed a competitor-to me that is absolutely unprofessional.
Post # 7
Wow that is so unprofessional… I wouldn’t use them either!
Post # 8
They must not have been too confident about their own company. I’d let them know why you didn’t choose them if they ask. What a horrible business practice.
Post # 9
Thank you to everyone for your responses. I received a voicemail this afternoon from that woman from the catering company that was talking smack. I went through it in my head for a few minutes if I should call her and tell her we decided on the company she was talking crap on (lol), but I decided to drop it and move on (I’m not sure what has come over me, because I can be a loud mouth lol!)! I agree that she most likely isn’t confident in her business. We are so excited about the catering company we did choose, and loved the food!