Post # 1
Hi Ladies! I found a dress I think I would like to order at Vera Wang in NYC. The problem is, the salesperson who did a great job until she realized we were not going to buy right away, became really rude and pushy. I thought she was going to yell at us or start crying when I told her that I wasn’t ready to buy the dress yet, but would need to think about it (it was the first dress I tried on). I then went to Bergdorf Goodman, which had the same dress. I LOVED the salesperson, but I am concerned about where I should order the dress from. The VW salesperson did seem to really know what she was doing and since the dress is from there, I wonder whether alterations would also do a better job at the actual VW boutique. However, I do not want to feel bullied or pushed around from this woman if I get it from VW. The BG experience was not quite as nice (they didn’t have the right undergarment size, didn’t seem as familiar with the gown and the sample itself seemed a bit different, etc), but as it is a well known dept store, I wonder whether their alterations might also do a good job. VW said usually about 3 fittings. BG said 4-9 fittings. Cost at both is about the same. Sorry for the long post! Thanks for any input!!
Post # 3
I don’t think you would need to do deal with the salesperson again once the dress is ordered. After that it’s making sure the store management processes your order correctly and gets you the correct color, size etc in a timely fashion; and dealing with alterations. Personally I’d go with the one that does less fittings just cuz I’m lazy 🙂 I don’t think knowing the dress matters, a good seamstress should be able to handle any dress. Why don’t you check some reviews from former brides for each store on sites like projectwedding and yelp ? Obviously avoid the one with too many bad reviews and if there’s no significant difference, just go with your gut. It’ll be fine either way. You’ve done the difficult part and found your dress, the rest should be easy!
Post # 4
Basically you should decide who you want the commission of the sale to go to? Was the VW saleslady really that bad? I think you should go with her since it was the original place you found the dress. However if she was really rude then don’t give her the commission.
I would say alter it at VW since it is a VW dress and they will probably know the dress better. However, you can take the dress anywhere. Buy it at the other store and take it to VW.
Post # 5
i think alterations at either place would be fantastic, so if it were me, i’d probably go with your guy feeling on customer service. that’s really weird that the VW person was so pushy though, i had a good customer service experience at their store in DC
Post # 6
One thing you may want to ask about at both places is the sample sale schedule. I bought my dress as Kleinfelds but the gave me the sample sale discount since I knew the designer (Amsale) was having a sample sale that weekend. Sometimes the designers will also throw in extras when you haggle a bit – like a veil or accessories. It never hurts to ask!
Post # 7
Meliiss–That’s a good idea… I took a look on google and the sites you recommended and found some general reviews of the VW boutique and the reviews i fount were pretty bad in terms of customer service. I didn’t find any on BG, but will keep looking. Do you have any other suggestions for places to find reviews by any chance?
Caszos–I am feeling sort of torn because I do feel badly about the fact that the VW salesperson was the first one to show me the dress. She really was pretty bad though. I have literally never been treated that way because I was not buying something right away. My mother went to shake her hand when we were thanking her and leaving (after she was already being really rude because we said we were going to wait before buying) and she wouldn’t shake my mother’s hand. I have to say, it was so extreme, that it made me think she was have money issues and banking on our commission or something more serious like that, which for some reason, made me take the rudeness almost less personally.
Finaroo and April Bride–Thanks for the advice. I do really just want the experience to be a good one and to have customer service be as smooth as possible… and I will definitely ask about the sample sale… 🙂