(Closed) Advice Needed: Photographer Issue

posted 8 years ago in Photos/Videos
Post # 3
3219 posts
Sugar bee
  • Wedding: November 2010

I would deff tell him about what your guests said. And how you feel she didnt do her job at all. Maybe he could pay for the make up & hair for the re shoot?

Post # 6
45 posts
  • Wedding: July 2010

I would check with the place you got your hair and makeup done.  Explain to them the situation and that you’re proposing a reshoot with the photographer.  Ask them how much it would be — chances are what they normally charge brides on their wedding day is higher than if you were to walk in needing make up for a fancy event.  They may be willing to work with you for a good deal.

Otherwise, I’d think about going to a makeup counter at the mall (macy’s, etc) and explain to them the situation and see if they would do it for a small price or maybe a purchase of a product or two (it’s probably cheaper that way and in the end you’ll get something like lipstick out of it at least).  Take along some photos on your wedding day so that they know what you’re looking to recreate.  You could even get your hair done at the hair dresser and then go to the mall (I’ve done this).  If you mention this to your salon, they may be willing to make the makeup cheaper knowing that you’d go elsewhere.

Post # 7
285 posts
Helper bee
  • Wedding: September 2011

i think it was his responsibility to get the right shots and he didn’t so he should pay for his mistake and foot the costs…also, you can asks guests if they have any good photos of you guys that could be added to the album….you should definately get a discount on your total cost though…

Post # 8
45 posts
  • Wedding: July 2010

While I do believe that the photographer should have got the shots and it’s his responsibility, I would check your contract to see if there is any stipulation that states that his photography is of a photojournalist-style and not posed, etc and he doesn’t use a contrived shot list.  Many photographers I looked at had this in their contract.  So he could claim that his photography was as such and then turn it (the predicament) back on you.  I would try to approach this situation that you want to make it a win-win situation for the both of you (you get the photos you want, and he gets back in good graces as someone trying to remedy a situation because a lot of the industy is word-of-mouth…and you can review him as such on Wedding Wire).

Perhaps you should approach him and say “I want this to work out for the both of us…that we both walk away satisfied.  What can we do so this works out.”  Have him talk first (he may have an even better idea than what you would propose…and after he speaks if it’s not exactly what you want, tell him what you’re looking for.

It sounds like he is trying to do something (by asking you if there is anything he can do). I take this as a good faith effort to try and remedy the situation.


Example of wording in contract: “The studio and client further agree that the studio cannot be held responsible for any specific image that may not be delivered.  Client acknowledges and understands that photographer uses a highly stylized and photojournalistic approach to the assignment, with few prearranged or posed shots.  Any failure by the studio to deliver any specific image shall not be a breach of this agreement, shall not result in a refund of any money paid by client to the studio, and studio shall not provide any other remedy to client.”



Post # 10
18637 posts
Honey Beekeeper
  • Wedding: June 2009

I hope that the photographer follows through!  I find that it’s better to try and keep customers happy because one unhappy customer will be much louder than dozens of happy customers.

Post # 11
1000 posts
Bumble bee
  • Wedding: September 2009

I give your photographer A LOT of props for going above and beyond for you if he agrees to do a reshoot AND pay to have your hair and makeup redone. I would say 95% of photographers have it in their contracts that they are “not responsible for missed shots” or something covering those bases, so anything he does for you is bonus, as he is most likely not obligated to do anything. I just wouldn’t push too hard on the hair and makeup if he checks and it’s not covered. It’s very nice of him to even try to cover it and agree to do the re-shoot, and you don’t necessarily HAVE to have professional hair and makeup for just a few more shots. Are there at least shots of your MOHs separate from you? Hopefully so. Best of luck with this!

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