Post # 1
Just wondering if anyone has any advice on firing a vendor? Any Do’s or Don’t’s?
I don’t want to go into too much detail, but I’m very disappointed with one of our vendors. I originally got the contract/deposit and necessary information to this vendor in February. Was told in March and then again in April that we would receive something from them “at the end of the week” – and nothing. So I contacted the vendor this week and asked to have the requested materials by this Friday – received an email back from the vendor saying that my wedding isn’t until October so there’s no reason I should need these yet. I was really unahppy with the service and have found someone else who will get me what I need in 48 hours (as opposed to the 3+ months I’ve currently been waiting!).
I have the “firing” email written, but am so nervous to send it. Maybe I just need moral support?!
Post # 3
Have you signed the contract and made a deposit yet? If not then I wouldn’t even really consider it firing the vendor, but just letting them know that you’ve decided to use someone else.
I don’t know why they would be so rude about getting you information, that seems ridiculous to me. I booked things in December and January of last year for my wedding in November, and everyone seemed fine with taking care of things early!
If they are treating you this way now, how are they going to act when the wedding gets closer? I say get rid of them and find someone who’s actually interested in having your business.
Post # 4
@ chexmixDC – Yes, I’ve signed a contract and provided a deposit, but the contract provides an “out” clause. I will lose part of my deposit, but not all, which I’m totally willing to do.
I completely agree – my thing is that I sent the vendor this info early so I could cross this task off my to do list. I know things will get crazy right before the wedding so why not get things done early, right?
Thanks for your input – I think I just needed someone (other than The Guy!) to validate my opinion — I don’t like being confrontational!
Post # 5
- Wedding: May 2011 - Bartram's Garden
DON’T feel bad about firing them. Send the email, senditsenditsendit!!!!
Post # 6
@danadelphia – Thanks for your encouragement – the email has been sent!!!
Post # 7
Just do it! How unprofessional of them to just put you off like that. I guess they think that now they have some of your money and business they don’t need to treat you well anymore. And October isn’t too far away girl, it’s only 5 months away!
If you can take the financial loss by backing out then no big deal. Don’t be afraid to write a scathing email to their manager or anyone who is higher up in the organization as well. You should bring up what happened to anyone else who is in a higher positino of authority so that they know why they lost your business.