(Closed) Advice on how to work with wedding coordinator (long)

posted 9 years ago in Logistics
Post # 3
7082 posts
Busy Beekeeper
  • Wedding: July 2009

Personally, I think you should make a couple more good faith attempts at contacting her.  Express your concerns and set an appointment.  Set your expectations with her, and then if the appointment is missed, I think you should let her know that you’ll be contacting BBB.

If things work out and the meeting is kept, I’d definitely let bygones be bygones…

She comes highly recommended and it has been the peak of wedding season, so I’d definitely cut her a little slack before bailing on her… but you only have so much give in your schedule, you know?

Best of luck!

Post # 5
10218 posts
Sugar Beekeeper
  • Wedding: November 2010

Totally agree with Mrs. DG.  If she continues to be unavailable I do know planners in NYC that may be helpful for you…. I would definitely wait until after the wedding and send her a letter letting her know how you feel. I still have never been so busy that I cannot respond to a client’s email, I think that is highly unprofessional and I am very sorry that this has happened to you ((HUGS))

Post # 6
559 posts
Busy bee
  • Wedding: September 2010

Hugs. I get really frustrated when people can’t take the time to even just email when they get busy. Especially when most people can email from their phones, it doesn’t take that long-just like sending a quick text.

I work in events and this is totally unprofessional! I totally understand your frustration…when people leave you hanging or don’t contact you I think it’s a real indication of how inconsiderate they are in general and how they might be on the day of your event.  With that said, because you’re basically stuck with her, I think you need to write a quick note that states your concerns and frustrations so far. She needs to understand that since you’re paying for her services she needs to be a lot more reliable! I mean, there should be some sort of condition on the contract that states you can back out with a refund if you’re unhappy with the (non)service you’re getting!

I had a similar situation when I contacted a printer about our wedding invites. She seemed all interested and was going to get me a quote, until she found out my wedding isn’t until Oct. 2010. She told me she’d get back to me the following week. That was about a month ago and I never got that quote. Well, I’m going to be printing my invites way in advance because I’m going to be going back to school fulltime and working fulltime and I will be DIYing most of it….so I will not be using her services and will take my business to someone who appreciates it.

I feel like especially in this economy where people are hestiant to spend large quantities of $, vendors really need to make sure they are at the top of their game….or they’re going to be out of business fast!

Post # 8
2634 posts
Sugar bee

Ick – I’m so sorry you’re dealing with this!  I agree with Mrs.DG and the others.  Hopefully she’ll get in contact with you soon.  When she does I wouldn’t hesitate to express your disappointment to her.

Post # 9
10218 posts
Sugar Beekeeper
  • Wedding: November 2010

@sminerva21: it’s just that she gives us a bad name, what’s the use of hiring us if we cause you stress?  that’s just unacceptable to me, but hey what can you do?  since you know her from other events I’m sure she’ll blow you away.

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