Post # 1
my Fiance booked a studio that other bees have used in the past and loved– and we love the style of their photography. we were really excited to work with them but they have an office assistant that’s kinda difficult to communicate with. We’ve only emailed back and forth with the office assistant. When we went up to the studio we met with her and she never introduced herself and said things like, “we’ve been doing this for a long time– 7 years.”
We haven’t met our photographer or gotten any consultation on the e-shoot but we’re supposed to meet with them tomorrow. Except they haven’t told us where to meet them! It’s 12:30 am and we’re meeting in 11 hours. somewhere in Soho.
Our photographer doesn’t have any free weekends until Jan so my Fiance is doing it during his lunch break and had to give up our first pick location in lieu of one close to his workplace. Is this normal? should I bother mentioning the lack of communication to the photographer? I thought we’d at least get some direction as to what to wear, if we’re bringing props, or at the very least where to meet.
Post # 3
@engdom: I am originally from the NYC area and I expect a very high level of service in the city, commensurate with the high prices charged. I’m sure you’ve heard the saying that in a relationship you never try to change someone. It’s the same with vendors. What you are experiencing now is foreshadowing how the rest of your relationship with this tog is going to go. I have found that with problems like this it is best to nip it in the bud. There are too many EXTRAORDINARY photographers in your area to settle for anything less than exceptional. Hate to be blunt, but, it is more efficient: cancel the e-session, explain why you are cancelling, find a new tog. Email me with your budget and I’d be glad to refer you to someone in that area.
Post # 4
Had a problem like this with a venue. So hard to get a hold of. Said they sent a proposal but they didn’t. Call? No answer. No machine either. Such a headache. I let them go. Happiest decision to date.
Post # 5
Get rid of them now! I am dealing with a vendor who I can never reach and it’s been a total pain in the ass so far.
Post # 6
move on…. they obviously think they are too good for your money to even meet with you… too busy to even meet with you my ass.
take your money elsewhere where they appreciate it more.
Post # 7
we had our engagement shoot today and simply got the email addresses of our photographers. Hopefully this will mean we won’t have to deal with the flaky office assistant. She ended up calling me at 10am to tell us where to meet for our 11:30 am appt. In NYC that’s really last minute. Just to clear things up, they’ve never been hard to reach. I just expect more communication and I think it’s the office assistant who is dropping the ball. She’s very young so we’re giving them the benefit of the doubt and I’m just going to use the photographers’ emails from now on. The good news is our e-shoot was super fun and we love our photographers. Thanks for the support! I really feel you guys rallying behind this flustered bride.