Post # 1
I picked up my dress on Saturday and inspected the stains. There were a couple spots that needed attention which they took care of right then and there. There are no stains that I can see so the fabric is clean. Monday rolls around and I decide to take and even closer look at my dress since I’m planning on trying to sell it. I notice that there are a few beads missing from one area in the front and one in the back. Also, a few beads on the back aren’t as smooth as they’re supposed to be. It looks like heat was taken to it and then it bubbled the surface of the beads. It’s not “ruined” but it’s not pretty.
CRAP! What should I do?? Is it even worth going back to the cleaners to complain about 1) the missing beads and 2) the damanged beads!? Is this normal?? Should I try to contact the dress manufacturers?? Would this seriously ruin my chances of selling my dress (Blue by Enzoani Spring 2010 Collection)?? I’m really trying to not get upset. I’m already married.. but it’s still MY DRESS!
Post # 3
You should physically go into the dry cleaners with the dress and explain the situation . Next time regardless if its any garment inspect the inside, seams, front and back before leaving the cleaners that way if the garment is damaged they are at fault.
However since the garment was taken from the cleaners it has left the area and the cleaners can claim that “their was no damage.” However give it a try, ask to speak to the shop owner and explain the situation just don’t mention that you are reselling the dress that way they will feel guilty.
Contact the manufacture and see what it would cost to repair the dress, if the shop owner agrees than he can reimburse you for the repair cost.
However, if the owner is adamant in repairing the dress than you have to make a decision as a seller if it is cost effective to repair a dress that you will be selling not keeping.
Ensure that you do not use the words “not ruined its just not pretty” say it as it is the dress beading was damaged and ruined.
Write down the name of the person that you spoke with the time and date and what was said
“Would this ruin my chances of resell?”
I am pretty sure your dress would sale however don’t expect a FB to pay full price you will have to give them a discount on it.
Post # 4
Hmmm… For the dry cleaner that you took it to- do they specialize in formal/wedding wear? Because if not, you can’t expect they they do the job a professional formal wear cleaner would do. What do you think is reasonable action? 30% refund? A credit for the future? Odds are that it is not realistic for them to pay for replacing/repairing the beadwork, as some of the fault may be Enzoani with the making of the dress or your tailor from when it was altered. Their are many factors that may have caused your beadwork to come apart, but unfortunately the cleaners were the last ones to touch it.
If you do decide it is the cleaners, go in person and ask to speak with the owner, not the manager. Do not be aggressive or overly emotional as you are speak to him or her. The nicer you are about the situation, the better. Express your disappointment and ask for the partial refund or credit. And there’s a chance that she will still say no, but at least doing it this way, you know that you were as nice and polite about it as you could be! 🙂