Post # 1
I am completely distraught and worried and do not know what my next step should be.
My wedding was in November and I STILL do not have my photos! Here is the issue, our photographer was fantastic. He took our engagement photos and did a wonderful job and was very timely with emailing us/sending us the photos immediately. We had no question that we should also hire him to do our wedding photos. He comes highly recommended and has great references.
Prior to the wedding, he was a little difficult to reach. Without fail though, he arrived at the wedding and took our photos. Right after our ceremony, however, he slipped and fell and cracked his camera lens, but made sure to tell us he had a spare.
Our wedding was great and he immediately posted one “sneak peak” photo on his blog. That is the only photo I have seen so far.
Our photos were to be sent to us by the middle of December. At the end of December, I sent 2 emails to him that were not returned. While on our honeymoon, I sent yet another email, and he responded by stating he would send them to us by the end of the week. No photos were sent. I sent an email and made a few phone calls – none were returned. In the middle of January, he finally sent me an email stating he was having family issues and would send them to me this past week. No photos sent. I sent yet another email and he said he would send them/email them to us in the next week or so.
I am starting to get worried, real worried, like he is trying to buy time or something. Maybe all the photos are lost? Maybe there was no backup camera lens? What should I do??
I am afraid to play too much hard ball with him as I do want our photos and do not want any anger to have him delete some photos, etc.
By the way, we paid him in full already. 🙁
Worst nightmare and I am at a loss of my next step …
Post # 3
First, don’t panic. You’re still within a reasonable time frame to get photos back. It took about this long for me to get my photos, and that was after I had been promised them much sooner. Sometimes photographers just get behind. The concerning thing is if you can’t get a hold of him. It sounds, though, like he’s replying to your recent attempts to contact you–he’s just not actually doing what he says he will. I think it’s time for a strongly worded email/phone call. Do you have your contract? Was there a time frame specified in the contract? If so, use that. Let him know that you’re going to expect some money back if you don’t have your pictures in the specified time frame. And let him know that all you want is communication, and great photos. If there’s a delay, he just needs to tell you. If there’s a problem, he needs to tell you that too. I really don’t think he’s lost all your photos–I think he’s just really behind and bad at letting you know what’s going on. Trust me, I’ve been where you are, and I’ve had the same worst scenarios playing in my head. But it turned out great for us, and it will for you too. Good luck!
Post # 4
@MsGoodfella: What is the timeline in your contract? If something happened in his family, then that’s understandable that he’s not sitting behind a computer editing your wedding photos. It sounds like he has been responding to you. If I were you, I would give it another few weeks. Maybe the middle of Feb. After that, then I would just be blunt. I would straight up ask him if something happened to the photos or if he damaged the memory card or if something else happened. If that’s the case, ask for a refund.
Post # 5
@MsGoodfella: Awww, I’m so sorry to hear you are having such a long wait! Have you tried asking him for just a few more “teasers” to tide you over? From a photographer’s standpoint, I’d put my money on him just being really behind. You were probably his last wedding of the year, and he could have fallen REALLY behind with the weddings before yours already, so you are last in line until he catches up. This happens a lot with photographers who charge lower rates. With the practically non-existant profit margin on a wedding, they book as many weddings as they can, which doesn’t allow them to keep up with the post processing. They can’t afford to outsource the editing unless they are willing to sacrifice their entire profit margin.
As far as photos possibly being lost, I doubt it. That memory card compartment is buried pretty deep in a strong metal camera body and the CF cards we use are much stronger than the flimsy SD cards most consumers are familiar with. I feel bad for the guy he cracked a lens! Ouch.
My advice is just try to be patient for a couple more weeks and ask for some more teaser photos. It shouldnt take him long to whip up 10 or so photos for you to see and know everything is okay.