(Closed) Advice Please! Photographer not giving me my wedding photos!!!

posted 11 years ago in Photos/Videos
Post # 3
606 posts
Busy bee
  • Wedding: April 2009

First, don’t panic.  You’re still within a reasonable time frame to get photos back.  It took about this long for me to get my photos, and that was after I had been promised them much sooner.  Sometimes photographers just get behind.  The concerning thing is if you can’t get a hold of him.  It sounds, though, like he’s replying to your recent attempts to contact you–he’s just not actually doing what he says he will.  I think it’s time for a strongly worded email/phone call.  Do you have your contract?  Was there a time frame specified in the contract?  If so, use that.  Let him know that you’re going to expect some money back if you don’t have your pictures in the specified time frame.  And let him know that all you want is communication, and great photos.  If there’s a delay, he just needs to tell you.  If there’s a problem, he needs to tell you that too.  I really don’t think he’s lost all your photos–I think he’s just really behind and bad at letting you know what’s going on.  Trust me, I’ve been where you are, and I’ve had the same worst scenarios playing in my head.  But it turned out great for us, and it will for you too.  Good luck!

Post # 4
4460 posts
Honey bee
  • Wedding: September 2012

@MsGoodfella: What is the timeline in your contract? If something happened in his family, then that’s understandable that he’s not sitting behind a computer editing your wedding photos. It sounds like he has been responding to you. If I were you, I would give it another few weeks. Maybe the middle of Feb. After that, then I would just be blunt. I would straight up ask him if something happened to the photos or if he damaged the memory card or if something else happened. If that’s the case, ask for a refund. 

Post # 5
520 posts
Busy bee
  • Wedding: September 2009

@MsGoodfella: Awww, I’m so sorry to hear you are having such a long wait! Have you tried asking him for just a few more “teasers” to tide you over? From a photographer’s standpoint, I’d put my money on him just being really behind. You were probably his last wedding of the year, and he could have fallen REALLY behind with the weddings before yours already, so you are last in line until he catches up. This happens a lot with photographers who charge lower rates. With the practically non-existant profit margin on a wedding, they book as many weddings as they can, which doesn’t allow them to keep up with the post processing. They can’t afford to outsource the editing unless they are willing to sacrifice their entire profit margin.

As far as photos possibly being lost, I doubt it. That memory card compartment is buried pretty deep in a strong metal camera body and the CF cards we use are much stronger than the flimsy SD cards most consumers are familiar with. I feel bad for the guy he cracked a lens! Ouch.

My advice is just try to be patient for a couple more weeks and ask for some more teaser photos. It shouldnt take him long to whip up 10 or so photos for you to see and know everything is okay.

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