Post # 1
I need some advice. I’m getting married Sep 15, 2012 and I went into Alfred Angelo to order my dress the last week in March. I paid half of the dress (which was about $700USD) and was told my dress would be in the first week of July.
On July 2 or 3rd I call and spoke to an uniformed, young sales girl. She put me on hold and told me that she had contacted customer service and that my dress was going to be delayed by 2 weeks due to bad weather on the east coast the week prior. That I should expect no later than July 20. I got a call on July 11th saying the dress had arrived. I went in to try on 2 days later ONLY to find out it was the WRONG COLOR!!! I had ordered a white and it came in ivory. SO then the manager on duty tells me that they should be able to expedite it with in 3 weeks and since it was a company error that it would get put in front of the production line. She said that by Tuesday, July 17 I would have my new expected delivery date. I was pretty calm non the least – thinking that I still had a shot at making this dress situation work. Well to top it off I had to call them again and I got a call back later that day saying that a new dress would not be here in time for my wedding. That I have 1 of 2 options – keep the ivory dress at a $200 discount or “buy” the sample size on the floor (in the white) also for $200 off – which be tailored to fit me since it was too big. So I told her I would go in the store to speak directly to her – which meant I also had to take time off from work to go since she was leaving at 5pm.
Long story short I get there and I was told that the only alterations that would be made to the floor sample size would be in the bust form (not the hemline and bustle) and that I would still be required to pay for that. Not to mention that they were trying to pressure me to make a decision yesterday, they even sent in the seamstress to start taking my measurements – which I politely declined.
I don’t know if I not being reasonable but I never got an apology from there GM who was actually in the store yesterday and I somehow got the feeling that they were doing me a “favor” in giving me a discount. Anyways, has anyone else been through this also? Any advice for a frustrated bride? Please let me know soon so I can plan out my strategy.
Post # 3
As someone who endured this same type of frustration I can say that there is absolutely no way I would allow them to get away with this. The store should by all means be able to provide you with a brand new and correct dress in time for your wedding.
My dress has to be completely reordered and I got a new one within three weeks (Sottero Midgley). The boutique did all the work and made the arrangements and did all they could to make sure that I had the correct dress.
Stick to your guns and demand the correct dress. If the store messed up and ordered the wrong color then they need to be accontable for their actions. I actually laughed out loud at work when I read the minor discount they offered. No way!
Post # 4
I’m so sorry that you’re finding yourself in this situation. I understand that they are physically unable to get the dress that you ordered (at their fault) and nor can they give you an alternative dress for free, so I understand their offer of a discount. It’s pretty disappointing that they haven’t even apologized. A bit of compassion goes a long way.
As for what to do, bearing in mind that they can’t get you the dress you want in ivory and brand new, what would you ideally want to happen? Buy the sample with the discount and have free alterations without limits? I don’t think that is necessarily too much to ask. Why would they not offer you the full set of alterations? Is there reason to believe the sample dress needs more alterations than the one you ordered? If so, I think you have a good leg to stand on to have them make some provision for you there. Other than this, they should be able to let you refund the dress and go somewhere else (provided you can find something in such short time). It’s only fair they would honour this, but I also suspect that if you wanted to go this route, they would offer you a better deal so that at least they don’t lose your business entirely. I really hope you get this sorted!
ETA: I’d do what treejewel19 suggested first! They should try their best to pull a few strings and get the dress quicker.
Post # 5
i second Treejewel19, do NOT let them get away with this. it seems ridiculous to me that they can’t get you a dress in that time frame, but if that was TRULY the case, and you really want white, there is no way you should be paying for any alterations to the sample. they will cover the entire cost of altering that dress to your needs. AND they will give you the discount they already mentioned (i may push for more than $200). Go in there with that resolution in your mind and, bring support if you need it. i would also recommend tryingt o have the discussion in an office setting, somewhere not at the front desk.
oh and FWIW that dress is gorgeous in either color!
Post # 6
I am sorry that this is happening to you. Since it is their error they need to be doing everything in their power to make this right! They should not take on the attitude of doing you a favor, they are not, you paid for a dress that they failed to provide. Be firm and do not accept less than you want and deserve!
Post # 7
First…There was a lot of time to get a new dress. This was their mistake! Have you emailed their customer service rep? I pulled this info from their website, and I think they are pretty good about getting back to you!
If you shopped at one of our Alfred Angelo Signature stores, please call (888) 218-0044 or email [email protected]. Office hours are Monday through Friday, 10am to 5pm EST.
It is appalling that the Regional Manager was in store and a better solution was NOT found…not to mention you had to take off work to go deal with them! I will say that as far as alteration offerings go…that is standard. They will do the bust/side seam to adjust the dress to the “size you ordered” but if the original dress needed a hem/bustle then they will not cover it (because you would have had to do it anyway). If they cannot deliver the product you ORDERED (not a subsitute) you are in full right to demand a 100% refund but I wouldn’t wait if you do decide to go that route.
Trust in their upper customer support. I have seen them work miracles!
Hope you find a solution!
Post # 8
Hey date twin 🙂 You are not alone! I’m going through a similar problem with my bridal salon (ordered my dress just after Thanksgiving and it’s still not in!!) My advice is to document everything and go to the salon to have a come to Jesus talk with the GM. Lay out the facts, tell them exactly what you want – in your case, the dress you ordered and paid for in the color you ordered – and tell then the date this needs to be completed by. You should not be responsible for any rush fees, including any rush charges on alterations (if you were planning on getting your dress fitted there.)Really, I would also find out who the manager in your region is for your designer and contact them directly to let them know what’s going on. If you can’t find this info through Google, ask the GM during your talk – I’m fairly certain that they have to give you the info if you ask for it. In the end, this is your bridal salon’s reputation on the line. They should be willing to jump through hoops for you. Good luck!!!