Post # 1
So in Nov I visited Alfred Angelo in Danvers MA. I fell in LOVE with this dress. But since I was leaving for London the next day I did not rush into a purchase. I also wanted my Mom and Gram to give their nod of ok. My Gram is disabled. She has alzheimers and CAD and many other issues so finding a time to go is not easy since it is about an hour from her. We usually wait until the week of and then plan things depending on her health.
So today I called AA. It took me 3 calls to get someone to answer. Before they even knew what I wanted, I was told that a 3:30 pm apt on a Wed was just impossible. This was because they book on the hour for 2 hour blocks. They were very rude to me. I finally was able to explain to her that I simply wanted to show Gram 1 dress that I really liked and I would also have 2 small children with me so there was no way we planned to stay more than 30 min let alone 2 hours. (an I can hardly see how they would be busy on a Wed at 3:30). I was told that they would have to confer with their supervisor and she would call me back at her convenience. (They had 2 hour spots at 3 and 4 pm but could not take me at 3:30).
Finally the supervisor called me back and told me that this was HIGHLY unusual. And above all they had no record of my dress purchase that I wanted to try on!! Again I explained I had not purchased it yet, I was looking to show Mom and Gram, and would consider it at that point. Amazingly her attitude changed and she found time for the appointment!!
I am seriously considering not buying the dress because it seems like once you pay, they no longer care. I could see the issue if I wanted a weekend or an evening apt. But shouldn’t a dress shop cater to a bride JUST A LITTLE? Was I really asking that much? By The Way if they had looked at their notes I had planned on buying 2 dressing (only showing Mom 1 the other is a surprise) and 4 Bridesmaid dresses at the end of the month (Jan 21). Should I take my money elsewhere???
Post # 3
Trust your instincts! I had 4 HORRIBLE appointments and I refused to buy from any of them. If you really want the dress can you go to another AA? The service might be better. Or go and see how they act… Maybe you will feel better. It might have been a off day for someone there. Good luck!
Post # 4
Oh man, this is really shocking.. I actually went to AA to try on the bella dress , with no appointment.. and had my Bridesmaid or Best Man try on dresses as well. They were very friendly and accomodated me very well. Try another AA. I am a stickler for good customer service.
Post # 5
I tried to make an appt. at the Alfred Angelo store here and they were so rude on the phone that I didn’t even end up making an appt.
Post # 6
It really sucks how one rude sales associate can ruin it for the bride and for an entire business. I would trust your instinct- if you feel that you’d be better off somewhere else then go with your gut. I had both my wedding dress and Bridesmaid or Best Man dresses from 2 seperate AA locations- one in my hometown and one where I live now. Both locations were very accomodating and helpful. I’ve heard stories of brides having bad expereinces from David’s, AA, and private boutiques, so it happens everywhere, unfortunately.
Post # 7
Can you go to another AA store? When I was a Bridesmaid I had awful service at a salon from my first to last visit (they lady who did my alterations literally told me I didn’t know what I was talking about, that my dress fit fine – so of course I ended up pulling up an ill-fitting, $200 dress all night long). Customer service is SO important, especially when it comes to a wedding – if you already have a bad feeling about something – trust it.
Also, I would call and tell them exactly why you won’t be going to their salon to purchase your dress.
Post # 8
I had a great experience at AA. But just like any brand with multiple stores some locations are better than others.
Post # 9
I would go and try it on at that store, since it appears that it’s the closest to your grandmother, but purchase it elsewhere, and maybe even make it clear that you’re purchasing elsewhere, and why.
Post # 10
After talking with Mum and my Maid of Honor we decided that we would still go on Wed and try it on so Mom could see it. But everything rides on that appointment. It is VERY unlikely that I will buy it there… if at all. My Maid/Matron of Honor suggested we go to some more stores too… I think we might.
And I plan on politely telling them why, if I chose not to buy there. Because I will also cancel the apt on the 21st.