- 7 years ago
- Wedding: June 2011
I never thought alterations would be so upsetting.
I went to my fourth, and I what I thought would be my final, dress fitting ten days before my wedding. I expected everything to be fine. When I tried on my dress, however, the outer two organza layers were about an inch too short at one place in the front, leaving the lower satin layer exposed. I noticed this immediately and told the woman helping us (who is the owner of Ferndales Bridal) that they hemmed it too short. She replied, “No it’s not. . . That’s just how the dress moves.” I was already wearing flats, so I knew I couldn’t get any shorter, and needless to say, I was very unhappy. The owner insisted that nothing was wrong and that wanting it longer was simply a personal preference. She said what they gave me is how the dress is supposed to look, that I don’t understand dresses, that no one would notice, and that I am just too particular.
Not only was the hem too short in places, it was terribly uneven. Also, they didn’t even hem the underlayers, just left jagged cuts. When they tried to let out some skirt at the waistline to lengthen the dress, they messed up the pleating at the waist, and left part of the skirt not attached to the bodice (an open seam). This is besides all the small holes, runs, and ironing damage (wrinkles that couldn’t be pressed out) they put into the dress.
So, it was only a week and a half until the wedding, I had a lot of other stuff to do, and I was distraught over my dress. The next day, I took the dress to another bridal salon (Bridals by Susanti), and the wonderful seamstress there spent two hours figuring out what was wrong and what could be done. It was validating to confirm that I was not merely being “too particular.” One nine-word statement made that clear—upon walking in and seeing me in my dress, one of the seamstresses said, “Oh my God, Who did this. . . did you cry?”
It took four fitting appointments in the week before my wedding to fix my dress. Most of the defects were repaired or hidden. Although it wasn’t possible to return the dress completely to its original state, my guests were never able to tell that there had been a crisis. But with all the time spent at fittings, I couldn’t get everything done that I needed to for the wedding. The stress that Ferndales caused me that week can never be taken back.
I know that many of you will recommend that I ask for my money back, but a) the owner refused to admit that they did anything wrong, and b) a few hundred dollars from an alterations refund is not worth having to talk to these terrible people again.
Best of luck to everyone on their alterations. Be informed. Read the reviews, even the filtered reviews, and be careful. There are some great seamstresses out there, and there are ones you that you should avoid.