- 5 years ago
- Wedding: August 2013
I feel it is important for me to share my experience with Personalized Alterations and the recent alterations of my wedding dress.
I purchased my wedding dress from Elegant Occasions and was given a recommendation to take my dress to Sandy at Personalized Alterations. When I went in for my second fitting, I was given a total of $560 for alterations. This cost included taking my dress out, adding a slight sweetheart neckline, inserting bra cups, replacing one broken button, a bustle, small sleeves and taking out the skirt. I was charged $260 for my bustle alone and was charged twice to have my dress taken out, $60 for my hips and then an additional $50 for the skirt. When the total was given to me, I was offended that I was being charged so much and because she had already started work on my dress, I was stuck with her or I would end up paying her for the work she had already done plus a $40 cancellation fee.
I am not sure if these unreasonable prices are charged because she needs to keep her storefront open, but I could have bought a more expensive dress that fit me perfectly instead of paying this much for alterations. I advise every bride NOT to go to Personalized Alterations located at 2421 Park Road Kronenwetter, WI 54455. Their phone number is (715) 370-0837 and they can be found at http://www.personalizedalterations.com. Not only do they have poor customer service, but charge nearly three times as much as every other seamstress in town.