A few weeks back i looking into getting my dress hemmed and a bustle, there was not much to do but i wanted this done for my own piece of mind. Unfortunately where i am currently living with my Fiance there are not many options in the way of steamstresses and there are all of 2 in the area i required. I contact the first Lady who told me that as its busy time of year she is not open for business until the 21st July, thats fine and i decided to contact the other business with my request.
I organised a meeting with the lady who works out of home to do my alterations, firstly she booked me in at the wrong time and then pushed my appointment through so quickly. I had taken my work friend with me as i am nervous meeting new people. Now after trying on the dress and her not even bringing out as much as a measuring tape she clearly stated that as she has no storage she will have it completed in 2-3 business days.
2 weeks on i contacted her on wednesday night asking if she has nearly done my dress and when i can pick it up. She replied that as my wedding is in October she has placed it in storage until she has more time to proceed with alterations. Thats fine but i was not contacted and told this nor did she mention then when i had my first meeting with her. I politely asked for my dress back and that i do not require her services no more.
She sends another email stating that she is charging a $20 cancellation fee for her services, communication etc. I replied with a nice email again stating that i refuse to pay cancellation fee due to her verbal commitment and that she has not notified me correctly etc. Emails go back and forth with her claiming the cancellation fee. I told her that this will be taken to small claims if it is not sorted out and she did try contact me on my mobile number to which i told her that as per my legal advice i am best to keep all contact with her via email if problem is not sorted out.
Well this touched a nasty nerve and i received this email last night
Your first email this morning made me quite annoyed and I was about to write and tell you to come collect your dress as I dont appreciate being spoken to in that manner. But then I noticed your second email advising that you were cancelling my services!
I am a very busy hardworking dressmaker. My clients appreciate the work I do for them and I have NEVER not met a deadline. One of my clients refers to me as the superwoman-dressmaker because I have rescued her from wardrobe crisis at the last moment for her own wedding. She is just one of many clients that I have gone out of my way for to ensure great service. I dont need to take on clients who are rude and unappreciative. Your email this morning was very rude and then they just got rediculous as the day progressed! Threatening me with small claims court, your ‘legal adviser”, your inability to take phone calls at work, your claim that you just want your ‘precious dress back”. Like Im holding it for a $20 ransom. Thanks for the laugh; I pictured myself holding your dress over the balcony…. or your threat to take this to small claims court… hahaha; “Go ahead..when did you say you wanted your dress back..thought you had a wedding to plan for October? Thats what I felt like saying to you at this threat! Really *choolove* how dare you speak to me like that or anyone else who is trying to provide you a service.
And then you say you are too stressed over the situation to come to collect the dress yourself now. *choolove* you have caused your own stress. Warning bells went off in my head on your first email. You are what we refer in the biz as a ‘bridezilla” which is why I was planning on cancelling you after your first email this morning. I dont need any bridezillas. I love to sew for people who appreciate what I do.
You say you weren’t asked for a deadline on the first visit. Thats a lie. I have recorded your wedding as being in October. As a busy dressmaker I need to know when clients need their clothing alterations completed by. I may have mentioned getting the job done earlier because my turnover is usually very quick. My clients are always stunned at how fast I return items to them. However, July is ‘the month” for dressmakers in Darwin and I wasnt at all concerned about your dress as I knew your wedding was in October. I have currently 25 client jobs in my room, all prioritised according to the date the client has advised me. I have October by your name because thats what you told me at our meeting.
Yesterday when I told you your dress wasnt done you immediately jumped into bridezilla mode and before I knew you cancelled my service. You never asked whether I could do you dress by August, advising there has been a miscommunication. You didnt give me the chance. I would have happily obliged. I never let my clients down even if it means sitting up all night doing the job. I am currently working on jobs that are due 30 July/1st August so your dress would have simply been bumped up and would be completed within the next few days.
*choolove* I dont have a cancellation policy posted on my website because Ive not ever needed one. I can charge your a fee if I wish. You are the first person I have ever asked to pay a cancellation fee and the only reason I did was because of your rudeness. I dont want or need the $20 fee but I do require that under the circumstances you collect the dress yourself. I will not hand the precious dress over to a friend. Im sure a girl like you who can dish it out in emails can muster up some courage and collect her own precious dress. After all, Im the one who should be afraid of you – a bridezilla!
Finally *choolove*, its probably too much for you to consider, but perhaps if you read over the email correspondence trail, you just might realise that your behaviour has been in the wrong and you owe me not $20 but an apology.
Please advise when you will collect your dress”
So that was a nice welcome email to the start of a weekend is super great. I have emailed her back and am happy to share that if anyone would like to see.
What would you ladies do if you were in my situation?