Post # 1
I wasn’t sure if I should put this in the “video” section or here, but I’m upset about this, so I decided to go with “emotional”.
My destination wedding was on October 6th & everything was beautiful… almost everything went perfectly. However, my coordinator with the venue forgot to book the videographer. I, of course, did not find this out until after the wedding.
For some background, I’ve been planning this for a year and a half. I signed my contract with Marriott in April 2011 for a package that included videography. Matter of fact, that was the main reason I chose the package I did. Up until about a week and a half before our wedding, I had been working with the same coordinator, planning everything. My coordinator was promoted & started her new position a little over a week before my wedding & they assigned me to someone new.
Marriott has offered me the monetary part of my package that went to the videography back along with 10,000 reward points for the “inconvenience”. 10,000 points is literally nothing… you can’t even stay one night at the very hotel that we held our wedding at for 10k points! When I told the coordinator this, she was like, “Well it is in ADDITION to the money you’re getting back from your package” like they were doing me a favor! I wanted to say, heffa you OWE me that money… That is OUR money that we paid you for something that we did not receive. So you giving me my own money back is not a favor!
I’m really upset & giving them a hard time about this… I know it’s just another day, another wedding for them, but dammit this was MY WEDDING. It was a once in a lifetime event that I will never have back. We even wrote our own ceremony & added unique elements to our ceremony that are important to the both of us. I’m sitting here thinking that we’ll have a memoir captured on video to enjoy for years to come, but that isn’t the case. I just think that what they’ve offered us pales in comparison to the “inconvenience”. Am I wrong here? I mean, I’ve had friends that were offered a free night or a refund for their stay just for encountering a rude employee… yet we can’t even get one for them not performing our contract to completion.
Post # 3
No, you’re not being unreasonable. I would write a bunch of letters up the chain at Marriott. I wouuld want cold hard cash, and lots of it, to compensate me for the loss. Points are a joke.
Post # 4
Talk to a lawyer. They don’t just owe you the monetary value for the portion of the contract they failed to deliver- your wedding is a once in a lifetime event and you can’t just recoup your losses with a bit of money (you can restage the whole things and film it again)
Bring in a lawyer, and get more out of them. You still won’t get back what they’ve lost you, but you deserve more than what they’re offering if that was the amount dedicated to videography…
Post # 5
@MsFoxxy: No you’re not being unreasonable at all. That is a pretty significant mistake in their part and I would keep barking up the chain until you’re compensated in a manner that YOU can live with. ESPECIALLY given the fact you can clearly establish how and why the mistake was made, ie, the different coordinator being thrown at you last minute.
That being said, have a convo with your Darling Husband and determine what that is, then be specific with upper executive management about what you want. IMO the VERY LEAST is, YOUR money back, Plus travel expense/stay expenses covered, equal to, or greater than, the monetary value of the videography paid for. None of this stupid points nonsense.
Im sorry this happened! I hope you find reasonable resolution!!!
Post # 6
I understand that you are upset and I’m sorry that they missed the mark on that, its a total bummer. However, in actuality I don’t think you are necessarily “entitled” to anything more than they are offering, which is a refund for the portion of the contract they didn’t uphold. Would it be nice if they offered you something more? Of course, but even if they did that wouldn’t change the fact that you still don’t have a video of your special day.
I agree that you should write a few letters to different people up the Marriott chain to see if maybe they would be willing to offer you something more, but don’t be too upset if they say no or don’t respond at all. Mistakes do happen but that doesn’t mean that the company has to go above and beyond to give you something more. I’m sorry again that this happened to you *hugs*
edited for spelling
Post # 7
I think a lawyer is going to cost more than it’s going to be worth. Besides the refund of the videography, is a comped room for a night what you want? If it is, tell them that. I don’t think they’re going to be able to offer much more.
Post # 8
There’s nothing you can do. You still won’t have a video. And they compensated by giving you the money back. I would be more upset about not having the video than the monetary compensation. I would try and put a review of that experience on the Marriott website in the wedding section if there is any. Then future brides would be fore-warned to double make sure there is a videographer coming on their wedding day. I would ask the night before or the morning of the wedding.
Post # 9
I am sorry you have to deal with this. I too got married at the Marriott in St. thomas and had issues with them. They charged my fathers credit card 25k of unautharized charges and the only thing they did was apologize they apparently did not learn because 3 days later another unauthorized 10 k was charged to the card without refunding the original 25k we recieved no compensation and was just told the charge was reversed well that charge took 11 days to be reversed and caused a great deal of inconvenience.
As far as our wedding itself it was perfect minus a power outage that was beyond their control during our reception so I have no complaints about that. They seemed so on top of things when it came to having their vendors set up so i am surprised they over looked such a major piece. I hope you are able to be compensated and they work with you.
Your pictures are beautiful by the way.
Post # 10
I do not think you are being unreasonable. I would fight it and get your money’s worth back.
Post # 11
Thanks everyone for the comments!
@happyface: They keep saying that I’ll get my $$ back, but at this point in time I still don’t have it & it’s been a few weeks. :-/
@Brittany0503: Thank you! I really do love my photos, so at least the ball wasn’t dropped there. I can’t believe that they allowed such huge fraudulent charges on your father’s card! That is absolutely crazy. I loved the resort & honestly didn’t have many other issues than this one, so hopefully we will be compensated in a way that we feel is fit.
Post # 12
No advice but I am so sorry this happened to you, love *hugs*
Post # 13
Is it possible that any of your guests may have captured video? I know it’s definitely not the same thing as a professional video but at least it would be better than nothing. I’m so sorry this happened to you. It’s totally unfair, and no, you certainly are not being unreasonable–you have every right to be disappointed and angry.
Post # 14
@Sweetjennygirl: i dont think thats being realistic though. Yes, the cost of the videographer should be given back – obviously. but i really dont see they would then also give equal value or more costs of travel expense back. at the end of the day she paid for a wedding and got a wedding. one signifcant part was missing, but its sitll a wedding that happened so a total refund isnt going to happen
its disappointing as hell, and extremely annoying. i think they should have offered you a nights stay as a good will gesture. but getting a lawyer would be a big waste of time and money. Your best bet is to make a fuss publically (social media etc) and write to head office. but dont go in expecting to get comped for the entire wedding and stay as i dont see that as being realistic
Post # 15
@newname_99: I didn’t mean the costs they’ve already incurred to get there and have the wedding. I meant, in lieu of the measly “points” they’ve offered, to ask for at least the full cost of a nights stay, etc., equal to or greater then the cost of the videographer. That would be a more sincere and professional gesture on Marriots part, imo. The travel points they’ve offered as a “good will” gesture wouldn’t even cover a nights stay, as I understand it.
Any way ya slice it, it’s a bogus and sad deal for the OP and I would be heart broken too.