(Closed) Am I being unreasonable?

posted 9 years ago in Emotional
Post # 3
1301 posts
Bumble bee
  • Wedding: September 2011

No, you’re not being unreasonable.  I would write a bunch of letters up the chain at Marriott.  I wouuld want cold hard cash, and lots of it, to compensate me for the loss.  Points are a joke.

Post # 4
2436 posts
Buzzing bee
  • Wedding: September 2013

Talk to a lawyer. They don’t just owe you the monetary value for the portion of the contract they failed to deliver- your wedding is a once in a lifetime event and you can’t just recoup your losses with a bit of money (you can restage the whole things and film it again)


Bring in a lawyer, and get more out of them. You still won’t get back what they’ve lost you, but you deserve more than what they’re offering if that was the amount dedicated to videography…

Post # 5
729 posts
Busy bee
  • Wedding: January 2013

@MsFoxxy:  No you’re not being unreasonable at all. That is a pretty significant mistake in their part and I would keep barking up the chain until you’re compensated in a manner that YOU can live with. ESPECIALLY given the fact you can clearly establish how and why the mistake was made, ie, the different coordinator being thrown at you last minute. 

That being said, have a convo with your DH and determine what that is, then be specific with upper executive management about what you want. IMO the VERY LEAST is, YOUR money back, Plus travel expense/stay expenses covered, equal to, or greater than, the monetary value of the videography paid for. None of this stupid points nonsense.

Im sorry this happened! I hope you find reasonable resolution!!!

Post # 6
74 posts
Worker bee

I understand that you are upset and I’m sorry that they missed the mark on that, its a total bummer. However, in actuality I don’t think you are necessarily “entitled” to anything more than they are offering, which is a refund for the portion of the contract they didn’t uphold. Would it be nice if they offered you something more? Of course, but even if they did that wouldn’t change the fact that you still don’t have a video of your special day.


I agree that you should write a few letters to different people up the Marriott chain to see if maybe they would be willing to offer you something more, but don’t be too upset if they say no or don’t respond at all. Mistakes do happen but that doesn’t mean that the company has to go above and beyond to give you something more. I’m sorry again that this happened to you *hugs*

edited for spelling

Post # 7
3681 posts
Sugar bee
  • Wedding: December 2011

I think a lawyer is going to cost more than it’s going to be worth.  Besides the refund of the videography, is a comped room for a night what you want?  If it is, tell them that.  I don’t think they’re going to be able to offer much more.

Post # 8
5426 posts
Bee Keeper

There’s nothing you can do. You still won’t have a video. And they compensated by giving you the money back. I would be more upset about not having the video than the monetary compensation. I would try and put a review of that experience on the Marriott website in the wedding section if there is any. Then future brides would be fore-warned to double make sure there is a videographer coming on their wedding day. I would ask the night before or the morning of the wedding.

Post # 9
182 posts
Blushing bee
  • Wedding: May 2012

I am sorry you have to deal with this. I too got married at the Marriott in St. thomas and had issues with them. They charged my fathers credit card 25k of unautharized charges and the only thing they did was apologize they apparently did not learn because 3 days later another unauthorized 10 k was charged to the card without refunding the original 25k we recieved no compensation and was just told the charge was reversed well that charge took 11 days to be reversed and caused a great deal of inconvenience. 

As far as our wedding itself it was perfect minus a power outage that was beyond their control during our reception so I have no complaints about that. They seemed so on top of things when it came to having their vendors set up so i am surprised they over looked such a major piece. I hope you are able to be compensated and they work with you. 

Your pictures are beautiful by the way.

Post # 10
594 posts
Busy bee
  • Wedding: April 2013

I do not think you are being unreasonable. I would fight it and get your money’s worth back. 

Post # 12
3311 posts
Sugar bee

No advice but I am so sorry this happened to you, love *hugs*

Post # 13
862 posts
Busy bee
  • Wedding: September 2012

Is it possible that any of your guests may have captured video?  I know it’s definitely not the same thing as a professional video but at least it would be better than nothing.  I’m so sorry this happened to you.  It’s totally unfair, and no, you certainly are not being unreasonable–you have every right to be disappointed and angry.

Post # 14
2873 posts
Sugar bee
  • Wedding: March 2013

View original reply
@Sweetjennygirl:  i dont think thats being realistic though. Yes, the cost of the videographer should be given back – obviously. but i really dont see they would then also give equal value or more costs of travel expense back. at the end of the day she paid for a wedding and got a wedding. one signifcant part was missing, but its sitll a wedding that happened so a total refund isnt going to happen

its disappointing as hell, and extremely annoying. i think they should have offered you a nights stay as a good will gesture. but getting a lawyer would be a big waste of time and money. Your best bet is to make a fuss publically (social media etc) and write to head office. but dont go in expecting to get comped for the entire wedding and stay as i dont see that as being realistic

Post # 15
729 posts
Busy bee
  • Wedding: January 2013

View original reply
@newname_99:  I didn’t mean the costs they’ve already incurred to get there and have the wedding. I meant, in lieu of the measly “points” they’ve offered, to ask for at least the full cost of a nights stay, etc., equal to or greater then the cost of the videographer. That would be a more sincere and professional gesture on Marriots part, imo. The travel points they’ve offered as a “good will” gesture wouldn’t even cover a nights stay, as I understand it. 

Any way ya slice it, it’s a bogus and sad deal for the OP and I would be heart broken too. 

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