Post # 1
So I bought a car a year ago and my Fiance co-signed for me, which was very sweet. I got lifetime oil changes, and this is the second time I’ve gotten it done At the dealership. This time they said they were under new ownership and no longer do that but they’d make an exception? Uh ok you better because I paid for them!
Ok so they do the oil change incorrectly and it absolutely RUINED my engine. My Fiance was the one who had time off to have it towed back up there. he told me they said theyd replace my engine for free which was great but he told them we had his work truck and his car so we didn’t need a rental? But now when he isn’t working I have to make sure he isn’t doing anything before I make plans because I have to use HIS car! Not a big deal because they said it would be done in a week and a half… Except two weeks later they still hadn’t called us so we call them, and they say “oh oops we ordered the wrong engine we’re getting a different one now!”
NOW I’ve been without a car for a MONTH. Fiance called them while we were at lunch today and I am sitting in front of him fuming angry at the dealership and he’s just all smiles and “oh that’s ok we were just checking up on it, noooo that’s fine, cool, thanks man”
they “think” the engine “might” have gotten there this morning and he didn’t stand up for me at all! They said “oh it would have taken no time if it were a civic and not a hybrid!” I’m like “that’s an excuse!!! They shouldn’t have told me it would only take a week and a half if they knew a hybrid would take longer!!!” and he’s just all “noooo that makes sense it’s fine”.
ugh, am I wrong for being mad at him for taking the passive approach? They will only talk to him because he’s the one who brought it in and since he cosigned his name is the first on every document they have but I use the car and I pay for it! So I would like them to know that I’m upset and inconvenienced but he never tells them a damn thing about how frustrated i am. Idk it just feels like they haven’t done one thing to make the situation better but I also feel like he hasn’t let them know that the situation isn’t ideal!
Post # 2
Guys are very non confrontational, so i understand why your Fiance reacted the way he did towards them. I dont think its warranted for you to get mad at your Fiance. you very well could have called up there and given them a piece of your mind if you wanted to do that. I think its bet to have handled this situation the way your Fiance did. I mean yeah that sucks that its not ready when it said it would be, but mistakes happen.
Post # 3
There’s no reason you can’t ask for a rental now, given that it’s been there for so long.
Post # 4
Yeah I’d make the dealership give me a loaner car. They should have given you one free of charge after they made your vehicle inoperable after a routine OIL CHANGE. That’s ridiculous. Call back and ask for the Service Manager.
I would be mad too, but after an hour to cool down and a glass of wine I would get over it. Especially if this is how he handles confrontation regularly. I would just make sure to leave him out of situations like this in the future and handle it myself.
Post # 5
We all have different ways of approaching confrontation, I am like your Fiance, I would be like ok, fine, sure, I understand (if its within reason), and my fiance gets annoyed/angry with me for not running in and being upset and demanding things, but it doesnt come naturally to me nor do I always see is as a necessity. Not everything gets fixed with a more aggresive approach. But I understand why you are upset for sure, it is your car, they made a mistake and they need to fix it. I am pretty calm overall but if it is something so unjust and unfair and nothing makes sense and I am frutrated, then that is a different story. It just may be a personality thing or many since it does not affect him the same way as it does you (he has a car, you dont) then maybe he just hasnt built up that feeling of being angry and upset. I get mad at my Fiance when he gets mad at me for not “putting my foot down”, but sometimes I don’t feel the same way at that moment and I cant force myself for reacting in any other way…
Post # 6
I’d have been pleasant and non-confrontational on the phone too. What will it get you to yell at them? Nothing but pissed off people working on your car. It sucks that you haven’t got a rental and I’d say that with the new delay they need to give you one. But what’s stopping you from calling and taking care of that yourself anyway? Also I’d never go back to that dealership once they’d ruined my car. Grrr.
Post # 7
See, my Fiance is very passive and I am the aggressor. For this reason, I would have been the one to talk to them. I deal with all of our customer service issues. Personally, I would have been telling them that they ruined a one year old vehicle and that they needed to replace it. If all they would to was replace the engine (which just sounds like it could be a problem down the road) I would be expecting SOMETHING for the inconvenience and you better be overnighting the parts. That’s just me.
If your Fiance is the cosigner and you are on the vehicle too it makes no sense that they wouldn’t talk to you. Screw that. I’d be calling the corporate office and telling Fiance I would take it from here.
Fiance calls me a customer service nightmare.. Three things you don’t mess with. My family, my pets, and my money.
Post # 8
This is the way my Fiance is. So passive aggressive and it’s honestly annoying so I def understand where you’re coming from. So I would tell ur Fiance thanks but no thanks, I’m going to deal with this now. snd I would call them myself and tell them u need a rental since they have had UR car for wayyyy longer than they orginally told u.
also fwiw, they def are not seeing ur car as a priority since they are losing money on ur car, not making money off of u so they are taking their time and going to work on UR car at their convenience and when they have time. So they are making excuses for why it’s not done. Don’t expect them to rush it either, I know it’s shitty but that’s how it works… I would expect it to take another couple weeks at least so u better get that rental (my Fiance is a mechanic so I have heard things like this before)
Post # 9
I would be pretty worried that the dealership that is servicing my vehicle doesn’t know how to do an oil change! Pretty basic procedure I can even do them.I would find a new dealership to take it to.
As far as him saying you didn’t need a rental he was probably not thinking when he said you didn’t need one. I know if I get asked a question on the spot sometimes I don’t fully think it through. Be pissed but let it go it’s not worth dwelling over.
Post # 10
can you not talk to these people yourself? Why is he doing it when its your car?
Post # 11
I would be made at the dealership and not Fiance. It’s not his fault they have screwed up. He probably realizes yelling at them isn’t going to get you anywhere. You catch more flies with honey than you do with vinegar. If I was you I would never take my car back to this dealership. It doesn’t sound like they know what they are doing.
Post # 12
I would suggest going to the dealership and ask to talk to the man in charge, owner, whatever they call the number one person. Go straight to the top. You’ll get your loaner. The dealership has messed up royally, not your Fiance.
Post # 13
You guys are right I was probably just projecting my anger at the dealership onto him because he was the one speaking with them and I felt like I had no control over the situation. He dealt with it the way he thought was best And I shouldnt fault him for it. When I call the dealership after he has already spoken to them they just say “we already spoke with the owner of the car” and I have to have this argument with them that, no, its my money going into the car, he just consigned because I had no credit at the time. I’ll tell him ill take care of it from now on.
We are getting a new warranty on the engine so as long as the engine is fine once I get it back (doubtful since they screwed up an oil change lol), I will NEVER go back there. I didn’t have the best experience when I bought the car, never recieved my registration tags from them, and now this. Worst place ever.
Post # 15
I would be annoyed. My DH is definitely not passive so that would drive me bonkers. There’s no reason you shouldn’t be able to get a rental now and yes they shouldn’t have told you it would take a week and a half if they knew hybrids take longer.