- Mrs. Penguin
- 5 years ago
- Wedding: June 2008 - Winery in the Gold Country
It was in incredibly taxing week for our volunteer moderation team. Verbal attacks and insinuations were made against our mods that were completely unfounded, unjust, and unwarranted. They were accused of deleting threads they had nothing to do with (thread deletions were, and always are, handled by me as an administrator of the site, and occasionally passed through our legal team for acknowledgement of activity and confirmation before deletion). For the sake of utter and complete clarity, NO MODERATORS on our volunteer moderation team has exhibited any kind of favoritism in any deletions of threads that has occurred.
They were also accused of ignoring threads (when I had asked them specifically to let me handle them as they had gotten so out of hand, and beyond the scope of what we’d ever expect our volunteers to handle).
I asked them to pull out of moderating these threads, and in the meantime, was working with our manager at our parent company to help deal with the aftermath, due to the fact that I was out of town this weekend. Unfortunately through a series of missed connections, moderation happened at a much slower than acceptable pace, which caused frustration and confusion for our volunteer mods, and many of our members as well.
While I brought this all up in the threads in question, many hive members, whether they missed my post, or whether they chose to ignore what I’d written, continued to falsely accuse our moderators, bump controversial threads, and harass our team (and each other) in a way that fell so far out of the spirit of Weddingbee.
This is extremely damaging not only to our community morale as a whole, but to our volunteer moderators who spend their time here because they find value in the community and care about everyone who has contributed to Weddingbee, and like to take part in helping us all have a great place to converse and share ideas and experiences.
As we recover from the past weekend’s events, I will be going through threads, taking a very close look at each post, and in particular, taking action in regards to members that so ungraciously attacked our team of volunteer moderators in a time when they were most vulnerable, and when they were helpless to defend themselves because I specifically requested for them to take a step away from these threads to ease their burden. While they did not have to actually participate in moderation on these threads, they were left helpless at the mercy of my limited free time this weekend to come in and assess the situation. That was completely unfair, and much of it a product of poor timing, as we are currently approving a budget for our Community Coordinator, and with me being out of town.
Because I’ve asked for our volunteer mods to take a step back from moderation on the particularly heated threads this weekend, moderation will be a thorough process that I will handle until we all feel like it’s been adequately dealt with. While I will be going over each thread with a fine-toothed comb, if you feel like any posts in particular need moderating or attention, please drop me an email at help (at) weddingbee with the thread and post # in question so I can take a look.
Finally, and most importantly, I want to make a sincere and heartfelt apology to each and every member of our volunteer moderation team for how both I, and how the system we have in place for community management, have failed all of you. I have no qualms in admitting, or recognizing the fact that our moderators are of the utmost importance here in this community, and without our amazing team of moderators, our boards would most likely spiral into an unrecognizable and unwelcoming place. We will be speaking with our moderators privately to discuss numerous issues, but our priority is clear, and I want to make it clear to you, our community: we believe in our moderators. We stand by them. And we will stand up for them. We expect our moderators to be treated with the same respect as all board members, and personal attacks on them as individuals and as a team are not tolerated.
I know that among the most vocal of our members this weekend are ones that have had a lot of negative things to say, but I know that there are so many of you out there—I’m sifting through my emails now—that appreciate the hard work that our volunteer moderators put into this community. I think this is a great thread to show them the appreciation that they fully deserve.