(Closed) An Unresponsive Photographer. Advice?

posted 10 years ago in Photos/Videos
Post # 3
Member
796 posts
Busy bee
  • Wedding: April 2009

I hope you don’t take this as a criticism, because it’s coming from a fellow bride who acted the same way.

If this is a good photographer, then he probably has a wedding almost every weekend. That means LOTS of brides e-mailing him; he has to prioritize, whose wedding is first, and whose questions/engagement sessions can be put off. It probably doesn’t help his time management that his wife just had a baby.  I felt like our photographer must be ignoring us too, but as we get closer to the wedding he has been much faster with his responses. Your wedding is still a while away.

However, if it is making you really uncomfortable, perhaps there is a way to just pay him for the engagement photos and choose another photographer for the wedding day. You should have lots of time left to look.

Post # 5
Member
34 posts
Newbee
  • Wedding: September 2008

I had almost the exact same photographer scenario; weeks before emails returned or never returned at all, no phone call to confirm plans until the day before the wedding, finally received my engagement proofs on my wedding day, etc. etc.  My photographer’s mother died unexpectedly, which put her out of work for a full month and very, very behind.  I of course understood, but it was still difficult.  I would suggest sending all requests and information via email, so you have it in writing, and follow up with one phone call/message when you don’t receive a reply and leave it at that.  The fabulous news is that although my photographer frustrated me at times and the wait often felt too long, ALL of my pictures turned out absolutely amazing.  Good photographers shoot lots of events, and good editing takes lots of time.  I hope your aggravation pays off like it did for me!

Post # 6
Member
208 posts
Helper bee
  • Wedding: May 2018

Coming from someone who must respond to literally hundreds of emails and/or phone calls a day, I personally think its unacceptable for someone to not respond at all.  Obviously there are extenuating circumstances (birth, death), but it sounds like your photographer has made a habit of this.  It takes no time to shoot a one line response indicating that he acknowledges your contact and plans on getting back to you in __days, etc.  My advice is to simply tell him flat out that you understand he has other obligations and you are certainly willing to work with his schedule, but that you expect to receive some type of response within a reasonable period of time.  This is the nature of the business he is in.  I think a wedding professional is only as good as the level of importance he places on your special day.  Otherwise, he is in the wrong business.

Post # 7
Member
8 posts
Newbee
  • Wedding: December 1969

I have similar problem right now. I just hired 3 wholesale reps with showrooms in 3 major cities to represent my work (3D paper greeting cards/ invitations. The only reason I am thinking about dropping them is fact that takes weeks to get response to my e-mails. My question is: How they can be professionals  if they are so difficult to communicate with?

Post # 8
Member
4770 posts
Honey bee
  • Wedding: November 1999

I know this is an old thread, but is my photog! His phone is off and he won’t respond to e-mails.  He’s lightining quick to cash cheques though! GRRRRRR! So frustrated and stressed.

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