(Closed) Anger at shop …

posted 6 years ago in Dress
Post # 3
59 posts
Worker bee
  • Wedding: June 2013

@trizol:  I had the SAME problem!  I am a size 10 in street clothes, and the sample dress was a 10–almost fit (less that 1″ didn’t zip in the back).  The ladies felt the need to order a 16!  when the dress came in, no amount of altering would have made the pleating look less horrible.   When I looked at the sales slip, they measured me 2″ bigger all the way around–no wonder they ordered the wrong size!! They also wouldn’t return the dress, and wouldn’t admit to measuring me wrong, so we’re working on selling it.  They were also completely rude, even though my mom and I were nothing but polite to them.  

I’ve heard of girls having better luck getting it reordered if the alterations people see that the dress was ordered wrong.  Maybe when you schedule a fitting you could bring up that you’re not sure how it will fit since it was ordered waaaay too big. 

Good luck!

Post # 4
418 posts
Helper bee
  • Wedding: March 2013

What I don’t understand is that if YOU know you needed/wanted a size 2 dress, then WHY would you sign a credit card slip and allow a dress that YOU are buying with YOUR money to be ordered?

Sounds to me like all of this could have been avoided if you would have stood your ground.

Post # 5
87 posts
Worker bee

I am also a 00p in street clothes, on the top (with alterations), and a 00 on the bottom with alterations due to how tall I am. The smallest size 0 or 2 that most bridal lines carry don’t fit me as is, they have to be taken in. I had one shop tell me I was a size 4, and I told them that if I decided on a dress from them, I would also be deciding on the size. You really have to stand your ground if they argue- they want to order a size too big so you have to pay for more alterations! Also, the idea that wedding dresses are smaller than street clothes doesn’t apply if you are at the extreme-low end of sizing for street clothes. Half of the “0”‘s street clothes make are too big for me anyways, so the rule 00+2= ??? doesnt’ make sense. Measure yourself with your own tape measure, then ask to see the sizing chart they are ordering based off of. If they say they can’t show it to you, say you can find another shop that will. With this particular store, I would cancel the order based off the fact that they provided false information (told you you are a size that you are not). Then, I would go to another store and start over (if you can find another store that carries your dream dress). Be very firm with the new store in what you want and don’t want. Ask to see the order form to make sure everything is being ordered the way you want it to be, and insist on seeing it completed before you pay.

Post # 6
6741 posts
Bee Keeper
  • Wedding: June 2014

My friend is a size 0.  They measured her and showed her the size chart and she still needed a 4.  She’s so small, that she has to shop at the junior’s section in Macy’s to get the right size.  She’s usually swimming in 00 pants.  She wears xxs and xs tops.  So, I’m not really sure if it’s the bridal salon or the designers to begin with that make the size chart off.  Either way, it’s easier to take a dress in than it is to take it out.  If I were you, I’d rush over there asap to get remeasured and see the sizing chart and figure it all out. 

Post # 7
2351 posts
Buzzing bee
  • Wedding: November 1999

My salon measured me and made size recommendations but then made me to choose what size I wanted, which was of course what they recommended from my measurements and the size sheet. I had panic for several days over the size bec my boobs r so large we had to go up a size and for a while I still felt like it was going to be small in the bust. I ordered a 10 when an 8 prob would have sufficed except for the dang boobs. I wear a street size 7 to 9.

But anyway u should definitely have some say in what they order for u. Its their job to work with u and get the the perfect fit for ur largest measurement, and then alteration should take over from there.

Post # 8
955 posts
Busy bee
  • Wedding: November 1999

Bridal salons are a racket.  Most of their profits come from alterations.


When I was in college, I had to be a bridesmaid in a wedding.  Having little money, I went to get “measured” and those dolts ordered me a size 22!!  (At the time I wore a size 14.)  To make matters worse, the dress was on backorder, so I didn’t get the dress until TWO days before the wedding.  I had to just use giant safety pins to gather in the yards of fabric and pin it to myself.


What a trainwreck that thing was….it was 1996 and I spent $250 for the ugliest dress on the planet.  If you go to uglydress.com the dress is there….in all its big butt glory…

Post # 9
766 posts
Busy bee
  • Wedding: December 2013


Post # 10
413 posts
Helper bee
  • Wedding: November 1999

The majority of bridal shops do not employ their seamstresses. The seamstresses are self employed.

that said, I do know many store owners that will insist on going up a size, to cover their arses in case a customer gains weight. Im not saying any one here did , I’m just saying that its fairly common. They get blamed for ordering the “wrong” size when a customer gains weight, because the customer most often doesnt even realize she’s gained. A “size” in a wedding dress is only one inch….which is very easy to gain! Add to that the fact that wedding dress fabrics dont have “give” in them like our everyday fabrics. 

In case anyone is wondering, no, I am not employed by a bridal salon. I work for a well known gown designer 🙂

Post # 11
4436 posts
Honey bee
  • Wedding: April 2013

So annoying! I would give the shop a bad (but honest) review on Yelp, this website and anywhere else you think appropriate so that other brides can be aware of the store practices.

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