(Closed) Angry about photographer image quality

posted 5 years ago in Photos/Videos
Post # 2
Member
15046 posts
Honey Beekeeper
  • Wedding: June 2011

What does your contract state.  That should spell everything out.  If you bought picture optimized for mobile devices/social media, that usually means they are smaller resolution and you won’t be able to zoom in and see the detail you are expecting.  Optimized for mobile typially means smaller pics, lower resolution so that the mobile device can download it faster, rather than taking forever to load huge pictures since people usually dont’ care to zoom in to every pixel on soemones face and just wants a quick look.  Like when I upload pictures here, I shrink them down so they load faster, not leave it as a full high res pic so peple can zoom in cause they probaly dont care to see every pixel nice and clear.  It sounds to be like you just want high res photos.  

Post # 3
Member
3232 posts
Sugar bee
  • Wedding: May 2015

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flower2324:  what does your contract say about how your pictures will be delivered?

Post # 4
Member
8951 posts
Buzzing Beekeeper

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flower2324:  When you saw that there was a price difference, what did you think you would get for the lower price and what did you think you would get for the higher price? You must have known that the higher priced photos would be better in some way — what way did you imagine they would be better, if not the image quality?

ETA: In other words, if you think you should get high quality high-res images for the lower price, what should you get for the higher price?

  • This reply was modified 4 years, 7 months ago by  Daisy_Mae.
Post # 6
Member
7511 posts
Bumble Beekeeper
  • Wedding: October 2014

Usually something that’s optimized for mobile/pc will be a lower resolution (less sharp and detailed) than its print counterpart because it’s meant to  take up less data space and need less bandwidth to deliver. It sounds like you and your photog aren’t speaking the same language. You may want to spell out in your own words what you are looking for and ask him to map that into his purchasing optiosn. Given that you might have misinterpreted the term he used, you may want to admit that you’ve made a mistake and ask if there’s a way to find a happy medium– which doesn’t automagically mean the vendor giving you a discount. It may mean customizing your package so that you get a smaller number of high resolution images or a shorter number of hours etc. 

ETA: “Optimized for mobile” generally doesnt refer to how something LOOKS on a mobile. It usually refers to file size and loading speed. It sounds like you’re used to looking at print-quality Images on your mobile which is fine if you have an unlimited data plan (and really crappy if you don’t– One photo could be 5 or 7 MB!!! Which is why many people specifically want less detailed images when they know theyll be viewed online).

Post # 8
Member
136 posts
Blushing bee

I’ve personally never heard of photographers charging more for high res photos – and I used to be a wedding photographer! As the other bees suggested, defo check your contract on that one! In terms of the quality of the images, an iPhone has an 8 megapixel camera which is pretty good! So they do give decent res images. Photo’s optimized for web will tend to be 72 dpi and generally under 1 megapixel  – so you can see there’s a big difference there! I’m not too surprised they didn’t zoom in well I’m afraid. Best of luck.

Post # 9
Member
8951 posts
Buzzing Beekeeper

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flower2324:  As someone else explained, the lower resolution IS how they’re optimized for mobile, because the file size is smaller so it doesn’t eat up your limited memory and it’s faster and easier to share them. “Optimized for printing” means high resolution, so they will look as good as possible since file size is not an issue. “Optimized for mobile” means smaller file size, which also means lower resolution which means it’s not going to look as good.

Post # 10
Member
7511 posts
Bumble Beekeeper
  • Wedding: October 2014

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flower2324:  “My other point is optimized for mobile devices or social media means clear on my end and not grainy.”

But that’s not actually what it means.  It means smaller, less detailed images that load faster. That’s what you got.

Post # 11
Member
136 posts
Blushing bee

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flower2324:  I think it’s unfair if the photographer did not verbally go through the arrangement with you.  Did you sign anything with this information stated on it though? If not you would have grounds to renegotitate I think.

Post # 12
Member
15046 posts
Honey Beekeeper
  • Wedding: June 2011

So if you weren’t informed that you would have to pay per picture, how did you think you were going to get those pictures.  And why would you think that?  What did the contract state about how you were going to get the pictures??  If it said you would get all the high res on disc, then he made you buy them individually on line, then yes, he misleadyou.  If he didn’t say and  you just assumed, then I’m sorry, this was your mistake for assuming anything about a product/service you are purchasing.  It also seems that it was your mistake for not unerstanding what  optimized for social media meant when you purchsed the pictures.  It means low res usually, but still perfectly viewable on a phone as is, not for zooming in on a phone.

Post # 13
Member
8951 posts
Buzzing Beekeeper

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flower2324:  It sounds like you misunderstood what “optimized for mobile” means. That’s an easy mistake to make — it’s a photo, the whole purpose is to look at it so “optimized” should mean it’s going to look great, right? But “optimized for mobile” actually means the opposite. It would be ideal if photographers made this more clear, but if they said “lower resolution” or something like that, that does tell you the picture quality is going to be lower and it is up to the consumer to ask questions if they don’t understand something. Maybe you can ask if they will apply the money you already paid for the low-res ones to some high-res ones, so you’d just pay the difference. That seems reasonable.

Post # 14
Member
4063 posts
Honey bee

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pinkshoes:  +1

OP, if you’re that unhappy, can you just go with a different photographer and read through their contract more thoroughly this time? 

Post # 15
Member
1550 posts
Bumble bee

Our photographer gave us three resolution options to download (all for free) – social media quality, printing quality and ultra-high res. 

The social media quality are fine for Facebook and my phone but you can’t really zoom in any larger than the computer screen without it getting grainy. That seems pretty standard, for the reason PPs have mentioned above. Makes sense to me! I can’t imagine anyone on social media cares enough to be zooming in on finer details or needing to see really crisp images. It’s definitely not a quality that you’d want for printing.

I would re-read your contract and see if you can come to some sort of compromise. Sorry you’re disappointed. 

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