Post # 1
So I just need to vent. I love our reception site…it fits us to a tee…but the coordinator is an awful communicator, which you would think would be a job requirement. I have had 3 occassions where I have emailed her three times and called two times with NO responce. The only time I have been able to get her is if I call when she happens to be at her desk. I am now in the process of setting up a tasting, which I am not even sure if they offer and a second visit to the site to take measurements….I don’t know what to do!
Post # 3
Contact the Manager/Director and let them know what is going on. Find out who her supervisor is. If she is the only one, contact the chef directly.
In regard to measurements, was that not listed in the information they gave you? You can also contact the setup manager.
Post # 4
My reception coordinator was great, but if I had to contact someone at the venue while she was out there was always someone for me to talk to. This happened quite frequently actually since for some reason I always had a bunch of questions on Mondays which is her day off. If it wasn’t an emergency, I just emailed her and waitied, otherwise I would call and ask to speak to someone in catering (and they were all fabulously helpful).
Post # 5
Thanks all…..making a final call today and then going to find out who the boss is. We have even talked about switching reception venues.
Post # 6
Sounds like you have a good plan. I’d suggest you be completely honest with them and tell them the lack of communication has you considering somewhere else. Businesses need to know when customers are unhappy, especially when the problem is senseless and easily remedied. Good luck!