Anomalie for custom wedding dress?

posted 4 weeks ago in Dress
Post # 16
Member
577 posts
Busy bee
  • Wedding: April 2019

I just wasn’t seeing anything that popped out at me. Im sure they can do great stuff and I know some details just don’t come through in a picture. I think if I could have gone to their office it may have swayed me. It’s kind of like shopping for makeup online sometimes you just need to see it in person. It really makes a big difference seeing dresses in real life vs a picture and I didn’t realize that until I went shopping for dresses. But I think the style I had in mind I never found something like it on there Instagram feed. I still think it’s a great idea and I’m sure as they grow it will get better. Also being plus size I was hoping for a little more guidance on what would look good or what would work. I really didn’t like that they were estimating your dress coming right before the wedding and had found some reviews where their dress was late. But I also get at the time they were still fairly new It looks like they are growing every time I see it online and that’s great. It’s definitely the perfect option for someone who likes different things about different dresses and wants to combine them. If I didn’t find anything I liked I would have done it in a heartbeat and I went shopping for a dress I had the idea I was probably going to go with them. Luckily I found a dress and a store that had great seamstress that are able to do some of the customization I wanted. But I think you need to know exactly what you want. At the time I wasn’t quite there and that’s always my point is you really need to know what you want and tried stuff on and know all the details down to if you want the bodice built up. I hope they make custom veils available.  I keep checking on that and at one point I consider getting a second dress I probably would do something with them if I did.   darlinglilred :  

Post # 17
Member
129 posts
Blushing bee
  • Wedding: May 2019

Just wanted to update anyone following this on where I am at with my dress. It arrived a week ago, well ahead of schedule and almost 7 months before my wedding, which it turns out is super lucky.

So I adored the sketch that they made, I loved the lace I picked out etc. and the progress photos from the workshop were looking great though I did bring up several concerns that it didn’t match the sketch and I was worried about it looking matronly when it was supposed to look young and sexy.
Brooke_H_revision

The first issue was when the box arrived and I had to pay $65 in customs, which they had told me they would take care of. They did reimburse me for this as apparently it wasn’t supposed to happen, but it did catch me off guard. The packaging is gorgeous and everything is well protected for the trip, but I was taken aback that after four months of back and forth emails and phone calls they had spelled my name wrong on the inside card.

I only opened the veil box at first since I didn’t have anyone around to help me try on the dress and I live with my fiance. The veil, which was meant to be a cathedral length drape veil is just a piece of tulle with piping on the bottom edge, no combs etc, so beware of that since they did not tell that to me during the ordering process. Unfortunately, the piping on one end was cut an inch longer than the tulle and not trimmed to match, and on the other side the stitching was coming out. I wrote to them immediately and they said it must have happened in shipping that it was perfect when it was packed. They also said that they would reimburse the fee from the seamstress to fix it. I was annoyed because this seemed like a pretty big thing to miss, the fabric doesn’t cut itself in the mail, but decided to move on.

I only was just able to have someone come over and help me try on the dress itself yesterday. I wanted to love this dress so much, the sketch is everything I wanted, the lace is unique and great and the colour was also supposed to be perfect. It was all so so wrong.

Despite making this dress “to my measurements” it fit so terribly. The top is not at all like the sketch, it also is very tight with underwire and cups that do not at all fit the measurements I gave them. In fact, I have lost an inch and a half on my chest measurements since they were sent in. The illusion cutouts on the side are gaping despite the main part of the dress being too tight, and one side has invisible thread hem on the top while the other has an inch of hem and then nothing but a dangling thread. The back is higher than i was told it would be, and the cut of the front is not what it was supposed to be and ends up just making it looks like a really bad nursing top.
dressfront

As for the midsection, well it is hugely too big. My wedding planner was able to take an entire fistful of fabric and it still wasn’t the right fit for me. Yes, I have lost 2 inches on this measurement since I sent them in, but it is more like 6-7 inches of extra fabric. There is also something weird going on where the lace overlay seems to be bigger than the lining and weird puckering/buckling/bubbles are happening everywhere making it all look so much worse. Then at the thigh area where the flare should start the dress is too tight, again I have lost 2 inches off my original measurement so I am baffled.
IMG_20181104_135414

The colour is also an issue, they chose to put a nude/biege tulle over the lilac lining I had picked so the dress just looks dirty instead of the lavender/silver my original sample looked like. Then there are other construction issues throughout like very bad princess seams on the chest that throw the whole look off and seams coming out in several places as well as loose threads between the two layers of the dress and an improperly tacked train. I am devestated. I wrote to them with extensive pictures and detailing the issues as I saw them, especially that the entire top would need to be rebuilt, and there was response was that they thought it was all very small fixes and that we should have a call later today.

I have already made appointments to start looking for a new dress as I am 99% certain that this one is getting returned, but I am so sad because I see so many dresses that they knock out of the park and I just don’t understand what happened to mine.

And for reference, this is how a size 8 sample Allure Dress fit me when I was 2 inches bigger everywhere than I am now.
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Post # 18
Member
559 posts
Busy bee
  • Wedding: November 2019

darlinglilred :  Oh bee! I am so sorry! I can’t tell you how much I apperciate your time to give us an update but I wish it turned out better than this! Minor adjustments were expected but this seems like a whole rework 🙁 

I’m so surprised that they blamed shipping in regards to the veil. Sounds like a quality control issue. Ugh! I am so sorry! 

Post # 20
Member
694 posts
Busy bee
  • Wedding: February 2019

darlinglilred :  I’m sorry bee.  I agree with you that I don’t think it’s a few small changes.  The construction overall doesn’t look great and the fabric placement, just no.  I feel like the way it is placed on your waist and hips make them look wider than they are, especially in comparison to the other photo.  You’ll have to keep us posted on the experience of getting your money back.  I feel like the back doesn’t look like your inspo photo at all.

Post # 21
Member
129 posts
Blushing bee
  • Wedding: May 2019

I had my call and detailed all the issues with the dress and my feelings about it. They admitted that it sounded like there were things done at the factory which did not match up to the design specs of the dress such as the weird beige lining. The dress is being overnighted back to them so they can look at it and they will call me again tomorrow.

Post # 22
Member
373 posts
Helper bee
  • Wedding: August 2019 - A historic Art Deco and French Renaissance Theatre

darlinglilred :  my heart dropped for you reading this bee.   :-/ You were so excited and put so much thought and design into this dress. I’m so sorry to hear it didn’t come out as you’d imagined and I hope they make things right with you!!

Post # 23
Member
559 posts
Busy bee
  • Wedding: November 2019

 

darlinglilred :  But they check the dress before it ships, right? It seems alot of this could’ve been caught before it was shipped. I don’t mean to add fuel to the anxiety fire, but it’s really doesn’t make sense that they sent a dress that clearly had issues prior to you trying it on. 

Post # 24
Member
129 posts
Blushing bee
  • Wedding: May 2019

frenchtoastvegan :  yes they are supposed to but I guess my consultant didn’t check my dress as she said “I wish I had seen the dress before it went out”

They have offered to remake it, and last night that sounded like an ok plan but after a sleepless night anxiously worrying about it I’ve decided I can’t accept their offer. I can’t spend the next two months anxious and then have something else happen. I think it’s best I just move on. I really am a bit heartbroken about it all I still love the lace, the lilac and my sketch but the execution and quality control weren’t what I hoped.

Post # 25
Member
694 posts
Busy bee
  • Wedding: February 2019

darlinglilred :  I think that’s totally fair Bee.  Looking at the dress I feel like the fact it doesn’t match your vision is only part of the problem.  The quality of construction just looks off (and honestly I went back and looked at their own website & wedding wire and there are lots of dresses that though the bride is very happy don’t fit that well IMO).  It’s sad because it makes me wonder how many other brides have been disappointed, meanwhile their website and weddingwire paints the picture like everything is rosy.

To me it’s odd that their quality seems so inconsistent.  There are some dresses on there where the detail work does look genuinely good were as others (particularly the dresses for the plus size brides) where the dresses are really unflattering and seem to be lacking in proper construction and support.  This is especially not ok to me since so much of their marketing spiel seems to be that with designer dresses you’re just paying for the brand name and they can give you that quality of dress for a more affordable price.  But I think they are minimizing the work the designer does in patternwork to ensure something is flattering, supportive and the fabric lays well.  Not to mention the care that comes in selecting the right fabric and cutting it so the design is showcased in a flattering way.

I really wonder how many brides have been in your same situation.  🙁 I do hope you’ll also leave a review other places.  Right now the reviews seem so unbalanced.

Post # 26
Member
129 posts
Blushing bee
  • Wedding: May 2019

So I have been refunded, except for the shipping cost refund which I’m still waiting on ($250 to ship it back!) But I did lose $175 on the exchange rate being different now than it was in July when I paid for the dress. I guess I just take that as my own poor judgement cost. So the exchange rate is definitely something for Canadian brides to keep in mind.

Post # 28
Member
559 posts
Busy bee
  • Wedding: November 2019

darlinglilred :  ugh, that’s brutal! What was their reaction when they saw how bad the dress was? They offered to remake it, so they must’ve know they screwed up in QC? 

 

Post # 29
Member
3732 posts
Sugar bee

darlinglilred :  If there is any way you can buy that Allure dress you should becuse THAT looks fabulous on you!

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