(Closed) Another ebay problem… input please?

posted 7 years ago in Technology
Post # 3
Member
8353 posts
Bumble Beekeeper
  • Wedding: March 2011

I used to sell on ebay too, until it got too expensive and political. I suggest you file a dispute with PayPal stating item received not as described and explain that the seller gave you a refund for the purchase price, but not the shipping and is trying to extort positive feedback from you before they will refund the rest. Make sure you send them all the documentation from the seller stating his/her demands. I know it used to be really hard to dispute things through ebay, but I would also look for a way to report this seller for feedback extortion.

Post # 4
Member
5 posts
Newbee
  • Wedding: July 2012

@MsInterpret: They absolutely CANNOT do that.  I sell regularly on Ebay.  Did you pay using paypal?  If so, even if they wont refund your money…PayPal with with PayPal buyers protection.  I would tell them that you’ll be foreced to open an “item not as described” case if they do not refund your money.  I do leave positive feedback for sellers that refund my money even if they made errors in their description of an item.  I always write in the comments that they need to be more detailed and accurate in their descriptions, though. 

Sarah

 

Post # 6
Member
344 posts
Helper bee
  • Wedding: June 2013

@MsInterpret:Go straight to ebay and paypal.  You gave him his chance to make things right and he tried to rip you off.. again.  Chances are, if he has done this to you, he has done this to others.

Post # 7
Member
8353 posts
Bumble Beekeeper
  • Wedding: March 2011

Don’t contact him; just go straight to the dispute process and if you can report him to ebay for feedback extortion, do that too.

Post # 9
Member
4371 posts
Honey bee

When I had a problem with Ebay, I went straight to dispute on PayPal. Keep all your emails and records with the seller to support your claim. 

Just a side note- if I buy anything on PayPal, I always use my credit card that is on file through them, rather than the direct account. That way, if I dispute a claim, PayPal will know that I could always complain to my credit card company and get a chargeback. Whereas if PayPal uses your checking account, you don’t have any recourse except PayPal resolution. I like to keep the credit card company’s protection in my back pocket, so to speak.

Post # 10
Member
4371 posts
Honey bee

Oh, I forgot to mention that when you file the claim with PayPal, it will be for “product not as described”. I think that’s the strongest claim you can have, from what I found in my research.

Post # 11
Member
4371 posts
Honey bee

And the fact that the seller took your return back should help your case. He (or she) can’t take the product back AND not give you your full money back. I believe there are rules in PayPal’s system about that. 

Good luck with your claim. Let us know how it turns out!

Post # 14
Member
4371 posts
Honey bee

I believe PayPal and Ebay are linked for dispute resolution. You can always try giving the PayPal customer service a call. I’ve called a few times and they’ve always been friendly and helpful. Though you might have to spend some time before you get to a real person.

Post # 16
Member
384 posts
Helper bee
  • Wedding: April 2013

Report him!

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