Post # 1
It seems like nothing can go smoothly for me. The hotel that I had our room block set up with had originally only set the reservation for 15 rooms even though I told her 25+. She had told me could adjust as needed when we got closer. So today I counted out how many rooms just our family and the bridal party will take up and it is 21 rooms so I called her. She informed me that she can’t give me anyother rooms at our rate because March Madness is happening in town that weekend and if we go over the number the guest will have to pay the going rate (more than double our group rate is). I am erked because I had told her a number and she assured me that it would be fine and it was a big fat lie.
I have sent out several emails to other hotels and called another two places tonight. The question that I have though is do I offer two different hotels. Even our bridal party would be split up and the hotels wont be close to eachother. I could keep these 15 rooms and reserve anoter 20 rooms some place else. Or should I just tell this lady that we are canceling with them and get everyone at one hotel?
I really wish it would hurt them to tell them to shove it but I am sure they wont be upset that they have 15 more rooms to charge full price at.
Post # 3
I say hold onto that block of rooms until you can guarantee enough at another hotel. Even after that, you may want to hold those rooms for other guests just in case. What’s their cancellation date?
We had ridiculous problems with our hotel too, same sort of thing happened to us. It was SO annoying. The worst thing was that it was either the Best Western where we booked, or little gross strip mall type motels, nothing else, so we were stuck.
Post # 4
@bakerella : Oh I def don’t plan on backing out before I get something else set up. The Holiday Inn Express is only $10 more for the whole three days and they said they could do 30 rooms. Great idea about setting aside this other hotel for other guests in case this happens again.
I can cancel out at anytime with no fees and our guest just have to give them 72 hours notice to cancel. Is it bad to ask the 6 people that have rooms book to change them? I think I will just give them option to change if they want to.
Post # 5
I say hold onto those room and book more at another hotel. You might not be a able to book more in time depending on your timeline. You can use what your other hotel is charging as a way to get more deals at another hotel.
Post # 6
@Nola: I would talk to the people who are already booked and give them the option to switch over and stay with everyone else. They likely will once you explain the situation.
Post # 7
Definitely hold onto those rooms before anything. You do need to fnd out if there is another hotel that can snag the 20 extra rooms that may be needed.
But, I would say something to you. I would inform her that she said not to worry about it prior which is why you didn’t up the count earlier. Do you have it in email? I would forward it to her actually (I keep everything through email for that reason).
If not, I would still inform her and if she’s unwilling to budge, I would ask to speak to a manager saying ‘I”m sorry, but I have to fight for this becuase its my wedding day. I”m sure you understand.” Its a nice way of saying “Man, I’m going higher than you because YOU messed up on this one”
If all else fails – have to get the rooms outside and assign a designated driver to pool. 🙂 Hope it works out hun!
Post # 8
@njm1313 : Thanks for the suggestions. I have tried most of these and she still is refusing I even told her that I am looking at other hotels because there is no way we can fit everyone with them. She is the sales manager. I would have to talk to the hotel manager. She did say she would hold 17 rooms instead of 15. Yet still not enough.
I do have somewhat goodnews though. My second choice hotel from back in July said they have rooms and will still offer the same price…which happens to be $20 cheaper for the 3 days. However, this is not in the French Quarter and is about 1.5 miles outside but right on the street car line.
Post # 9
We aren’t blocking rooms because there is an event the weekend of my wedding and all the hotels are pretty much booked up in the area. None would block rooms for us. So we are going to suggest some hotels further away from the venue site and if they chose to battle the hotels for rooms they can do that. But I am sending out a notice w/ our save the dates so they have plenty of time.
Post # 10
Does it matter that people won’t be at the same hotel? I would think it would be best to give your guests a choice of where to stay, rather than blocking rooms at just one hotel. If your bridal party is split up, maybe you can still ask them all to come and get ready at the hotel where you’ll be (if you were planning on having everyone get ready in one place).
In my experience, many hotels will not block off a huge number of rooms at once, especially if you do not have to guarantee that you will fill them. It seemed like the norm at the hotels I talked to to only let you block 10-20 rooms at a time, with them expanding the block as it fills. That protects the business—if you blocked off 50 rooms at one hotel and then only filled half of those, the hotel might have turned other paying customers away while your block was still active.
Post # 11
We have about 6 hotels for our guests. I’m getting married in a small beach town and there is no big hotel anywhere near there, nor one that will do a big block for us. We have 80 Out of Town guests and a block of 16 rooms at an inn. Once the block is full, people will find other places to stay..we have 5 other inns recommended on our website. It’s just helpful to find people somewhere to stay, not a requirement.