Post # 1
I have an interview tomorrow with a local Boutique hotel for a front desk position. I have about 8 years of combined hospitality experience, including management although I’ve never worked in a hotel. I think I would really like this position and am curious if there are any talents or skills that I should mention in particular to market myself for the job. I don’t have a degree, but I consider myself very personable.. maybe not the most in-your-face or attention grabbing but I can find common ground and get along with pretty much anyone.
My best features I think are my emotional resilience (I don’t crack under pressure), ability to use quick logic to assess a situation and react appropriately, my reliability (I’m strongly against breaking promises/commitments), and my willingness to go above and beyond. Unfortunately I feel as if those are all skills you have to show rather than tell. I have no problem becoming a favored employee once I am in, but I don’t have any certifications, awards or documented acheivements to prove it. I have been on the hiring end of restaurants and clubs, but I don’t really know what a hotel would be looking for. Any suggestions?
Post # 3
I think my OP got lost in the shuffle 😛
Post # 4
I worked the front desk at Best Western many years ago.
I can’t think of any special skills I had…personable and able to solve problems etc etc with examples.
I think having some sort of experience with diversity (however you define it) is important when working in the hotel industry. At our particular site we had an entire house cleaning staff that spoke no English. Luckily I had a little bit of Spanish skills that really helped me to establish relationships and also to get tasks done. Additionally it would be expected you’d meet people from all over the world.
Multi-tasking is huge, you answer calls, check-ins, handle cash, make reservations, handle complaints, make recommendations…hrmmm
Post # 5
@sablemuse: I worked in several boutique and higher end hotels and I can say that problem solving/complaint resolution with patience and creativity was one of my biggest skills. You will find yourself dealing with some of the craziest of complaints working in a boutique hotel. The more money pay for a night stay the more they critique and thus complain.
Multi-tasking is another huge requirement as you will be handling phones, check-ins and people walking up with questions all at the same time.
Do you speak Spanish? Another great skill and definitely puts you at the top. I was the only person at the time at the front desk that spoke Spanish…made me irreplaceable.
Post # 6
Demonstrate some knowledge of the area. That includes attractions, restaurants and landmarks. Ability to problem solve is so important. Think of examples you can give where you turned a ridiculous situation into one where the customer walked away having had an amazing experience. How you come off in the interview will be very important. Display a personality you show guests!
Post # 7
@Treejewel19: Well my FI speaks Spanish and I understand it pretty fluently but I don’t speak much. I’m kind of at that in-between stage where I know what people are saying and can make broken sentences if I have to but I wouldn’t say I speak it.
I definitely have all of those skills but I’m not sure how to convince them that I do, if you know what I mean. Multitasking and conflict resolution has been a major part of every job I’ve had. I guess I could just give examples.
Post # 8
@sablemuse: Examples are great, especially if they are with the hospitality industry (not necessarily hotel).
Also, for Spanish pick up some classes online or get a program to brush up on your skills. Heck, even have your FI force you to try. Even a little is better than nothing and you can use that to your advantage in this industry.
Post # 9
@Baimee: Great advice. I know from experience I will probably only have 2-5 minutes to make a good initial impression so I want to wow them right away. I will start thinking of crazy stories, I know I have some.
Post # 10
@Treejewel19: +1 about examples. I work retail, so not the same industry, but I know that any time I’ve interviewed for a promotion they LOVE to ask questions starting with, “Tell me about a time when…” So I’d start thinking now about examples of times you went above and beyond at work, had to handle a difficult situation with a customer or co-worker, learned from one of your mistakes, etc.
Post # 11
@sablemuse: I agree with @baimee, make sure you have some stories to tell that demonstrate how you resolved an issue. I had an interview with The Westin (ended up choosing another non-hotel hospitality related job) and my interviewer asked me to tell her about a time when I had to deal with a particularly angry guest/customer and how I resolved it.