(Closed) Any issues booking through Orbitz instead of directly through airline/hotel?

posted 6 years ago in Travel
Post # 4
46421 posts
Honey Beekeeper
  • Wedding: November 1999

I have booked with Orbitz x 2 and never had any problems. I have however, like you, read horror stories of people who were given a crappy room and/or treatment who felt it was because they didn’t book directly with the venue.

Have you tried calling the hotel directly- not their reservation booking # but the front desk # of the hotel location you want- to see if they can match the deal on Orbitz.

Post # 5
1079 posts
Bumble bee
  • Wedding: June 2013

I’ve used orbitz, travelocity, and cheapoair to book a lot of flights (South Africa, Korea, Thailand, Hong Kong).  I’ve never booked directly through an airline and I’ve never had any problems.  Just make sure that you double check everything that you book on the airline website before you go.  I’ve booked cars online before and have never had a problem and have always gotten a better deal.  I’ve never had a problem booking accomodations through a website before either although I’ve generally found you get a better deal if you book directly with the hotel.  Again, you can always just call to make sure that they have your reservation before you go. 

Post # 6
1109 posts
Bumble bee

Not for honeymooning, but we were told by several hotels that if you don’t book through the hotel directly, there’s nothing they can do if you have a complaint.

We used expedia once and had a rat in our room, “sorry, you didn’t book through us, so we can’t do anything other than change your room”.  Another time we tried Travelocity “you’ll have to take up any issues with them” (granted, it was because we had to leave earlier than planned for a funeral).

Post # 7
567 posts
Busy bee
  • Wedding: May 2013

I have used Orbitz before to book flights and haven’t had a problem. I’ve also used Hotels.com before without trouble.  However, Fiance works for a hotel and he comes home all of the time cursing sites like Priceline.  They have had to turn people away who booked through Priceline because Priceline didn’t have an updated count of their rooms, or things like that.

Coming from him, he said to never book through a site like that, but again, I’ve never had a problem.  

Post # 8
1576 posts
Bumble bee
  • Wedding: August 2013

I booked a big trip (not honeymoon) through Orbitz and bought the insurance they offered at the end. Everything went great. The insurance company was amazing. They helped us so much when our flight home was cancelled due to Hurricane Irene. They paid for our hotel and rental car. And American Airlines didn’t say something like, “Well, we can’t get you onto a new flight because you booked wit Orbitz.” They said idiotic things like “Well, the best I can do is to get you on a flight that leaves 3 days from now.” So much ridiculousness. But we never had any isses due to where we booked. They put us on a flight to Chicago and when we got there they found a flight to DC which they said was the closest they could possibly get us to the NYC area. But at no point did we ever have a problem due to booking with Orbitz.


Oh and the insurance company was Access America. Totally amazing people work there. I can’t say enough how wonderful they were. Highly highly reccommend their services.

Post # 9
5405 posts
Bee Keeper

I have never had a problem with travel because I booked through a third party (orbitz, Expedia, Hotwire, I’ve used them all). A maid stole a bracelet from my hotel room once, and Hotwire gave us a voucher for a discounted room for future use.

You could, like a PP recommended, call the hotel/airline and ask them if they will price match. I’ve known that to happen. If not, I think you’re fine with orbitz. 

Post # 10
3886 posts
Honey bee
  • Wedding: September 2011

If Orbitz doesn’t give you a seat assignment, you may be among the first to be denied boarding if a flight is oversold. All airlines oversell, based on a flight’s history/pattern of last-minute no-shows and cancellations, but sometimes their computer models don’t get it right. No one cancels, everyone shows up, and there’s more people than seats. People who check in late and people without seat assignments are kicked off first if no one volunteers to give up their seats, and while you do get a nice compensation check, with planes being as full as they are these days, it may be the next day or even later before you get a replacement flight. The compensation won’t cover any prepaid hotel nights. It’s a bit risky In My Humble Opinion.

On the hotels, some hotels have a separate category/class of room only for sale by the resellers (done as a loophole to get out of a Best Rate Guarantee). These tend to be the least desirable rooms: smallest, no view, next to elevator, etc.

Post # 11
5405 posts
Bee Keeper

@fishbone:  This is interesting, I’ve never had any of these happen to me. Maybe I’m just lucky! I also have a frequent flyer account for most airlines though, and that places you higher on the list if a flight is oversold. 

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