(Closed) Anyone else disappointed with Tiffanys/ Tiffany&co?

posted 9 years ago in Rings
Post # 5
8291 posts
Bumble Beekeeper
  • Wedding: December 2010

I am so sorry you are going through this with them. πŸ™ I hope you figure something out & they don’t end up charging THAT much money!

On the other hand, your ring is so gorgeous! I just hope you can wear it again soon! If not maybe put the sapphire in a new setting?

Post # 6
1627 posts
Bumble bee
  • Wedding: July 2012

Platinum scratches fairly easily from normal wear and tear, it’s called “Patina”, some people love the dull grey look, others get their rings polished every 6-12 months to keep it shiny. So, it stand to reason that your husband’s band, even with light wear IS going to show multiple scratches over time.

So, while I do not believe Tiffanys can be held liable for a perfectly normal aspect of platinum, I am speechless about  how you and your husband have been treated by them! How in their right minds can they justify charging you to fix a structural defect in your ring? And SEVEN months? I’ve never been into big brands for the most part, there are some things where it has to be a certain one, but quality comes before anything else in my book. Obviously, it’s lacking here.

I just want to give you a big hug and make all your troubles end. Have you considered having a reputable jeweler re-create  your ring for you? I wouldn’t give Tiffanys a single cent more after what they’ve put you through, but your ring is beautiful and you deserve to have a quality, beautiful ring.

Perhaps contact Victor Canera, Steven Kirsch, or David Klass and see what it would cost to have your ring re-made PROPERLY.

I hope this turns out well for you soon. Such a sentimental piece of jewelry should never be used to cause such heartache. =(

Post # 7
201 posts
Helper bee
  • Wedding: September 2012

Your ring is beautiful and I am so sorry you are having to go through this!  I am shocked that a big brand like tiffany’s is treating you this way!  I am also very surprised that they did not give you a warrenty on your ring.  Whats hapening to your ring should be covered by them (clearly its not your fault it was poorly made) and should not take so long to fix.  Goodluck and let us know what happens!!

Post # 11
447 posts
Helper bee
  • Wedding: October 2012

My Fiance bought me a gorgeous charm 2 years ago for Christmas. Now, it’s no where near the amount of an engagement ring, but for a silver heart charm he spent $250! It was a big deal for him to be able to get this gift for me from Tiffany’s as it was always kind of a joke about getting me jewelry from there. After wearing it for 2 days (yes TWO DAYS!!!), it was scratched all to hell. I didn’t even sleep or shower with it on, hung it up when it wasn’t being worn, and wore shirts that were lower than the charm sat (it was only a 17″ necklace). The next time we were at a jewelry store, I bought a silver cleaning cloth to hopefully get some of the scratches out, also just to keep it nice and shiny, but it didn’t help in the least bit. We brought it back to Tiffany’s just to see if they would be able to polish it or something b/c there really was no reason for it to scratch so bad. The lady at the store basically blamed me for the scratches and was extremely rude! They were going to charge us nearly $100 to ship it to NY to be polished, but that they probably wouldn’t be able to get the scratches out and that it would just happen again anyway. I mean come one! There was no reason for the snarkiness we experienced there. I do understand that silver for the most part is a softer metal and will scratch, but after only a couple of days…. Needless to say, although I feel Tiffany’s jewelry is overall absolutely stunning, we will NEVER buy from them again.

Post # 13
2835 posts
Sugar bee
  • Wedding: August 2011

I am so sorry this happened to you.  I have a charm bracelet from them and when we requested that they solder the charm to the bracelet they mailed it to NYC and did it for free.  I got the best service during the entire process.  I am horrified that uor local Tiffany staff did not explain how platinum needs to be polished.  I feel that they have a responsibilty to educate you on basic maintaince after such a large purchase.  

Perhaps you shoupd consider replacing it with a 14kt gold setting?  With all that you have been through the least they can do is offer you a discount.

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