Post # 1
It’s been a few weeks since our wedding, everything went so well and we were so happy with it! There’s been one little thing that’s been bugging me though which I wanted to share- our wedding cake didn’t come out according to plan. We were shocked and slightly horrified at how much a wedding cake costs, we went to so many people and they all told us that a cake would be £600-1000 (about $800-1300). Yikes! And what’s more, we had a lot of trouble finding someone who could really make us a custom cake, most were only willing to do cakes off of their already made cake list on their website.
We finally found someone who seemed really good, we met with her and talked about our “vision” for our cake, that we wanted a very vintage looking, lace cake. We gave her two pictures of cakes we found online that we loved, and she said that she could do either of those no problem. She seemed to love our ideas and know exactly what we had in mind, and said leave it to me- that’ll be £700 please! A few weeks later she sent us a sketch for our cake, it was a very loose sketch so it was sort of hard to see exactly what it would be like, but we figured that since she seemed to know exactly what we were talking about and said she could do a very similar representation of the cakes we showed her, that everything would be fine.
Well we got to the wedding day, and the cake was SO different from what we told her! Honestly I didn’t think it was much better than the wedding cakes you can buy straight from the grocery store for £50, it wasn’t vintage looking at all and there was no lace- just some flowers here and there. And it looked so modern! Both of the cakes we showed her had buttercream icing, and hers was that sort of shiny, plasticy textured icing (sorry, don’t know the name!). We never specified what type of icing she would use, but just assumed that because the ones in the pictures were buttercream, that that’s what she would do. My husband and I were so, so disappointed especially when we paid so much money for that cake! We really wish that we had asked more questions and been more involved with her throughout the process.
I was curious if anyone else had similar mishaps with their wedding, as a lot of times (with us anyway) you leave a lot of the specific design details to the people you hired. Our florist for example was much the same way, we told her we wanted a meadow theme and she gave us a list of a few flowers and tried to explain the general picture of what she was going to do, but until we saw it on the wedding day we really didn’t know for sure what it was going to look like! Luckily she did an awesome job…our cake maker, not so much.
Post # 3
Our cake was also slightly off from what we ordered, however I never made a big deal about it afterwards. Basically, we brought a pictue we found in a magazine to the bakery who created the origional and asked them to make a couple of changes. Majorly, the origional was sea foam green and we wanted a lt. blue base. We got the green cake just as pictured but it tasted good and had our cake topper so we got over it. In your case, I really think you will need to get over it too. I don’t want to be harsh but since you never discussed specific details about the design and frosting it’s hard to argue that it was wrong. Since you left the creativity completely up to the baker, you got her interpretation of your ideas. I don’t mean to sound negative, I’m just trying to be objective and from that POV it’s hard to blame the baker. Ultimately, I do believe it was unprofessional of your baker not to discuss things like flavors and icing (specifically that you wanted butter cream) as these are specifics that she should need to know in order to execute the cake. Did you have contract? Did it indicate what the cake was to be made of? Were the internal cake flavors correct?
Post # 4
We were really impressed with both bakers, who made the cakes identical to the ones pictured. Both were moist, looked great and just what was ordered. Sorry you were disappointed, but I think maybe you should have been way more specific in your instructions, so she made what you wanted.
Post # 5
We were very disappointed with our cake. It didnt look anything like what we had talked about or showed pictures of to our baker. It honestly looked like shit!! Now we just look back and laugh. Of all the things, the cake matters least. What can you do!
Post # 6
Yeah we weren’t really too bothered by it either, everything else for the wedding went perfectly so really we got lucky! If I could do it over, I would either a) buy a cake from a grocery store or b) make one entirely myself. I was thinking it would be really cool to have a bridesmaids party where we make/decorate the cake. Oh well, such a small detail anyway!
Slicey19, we didn’t have a contract. We did get the actual cake flavour the way we wanted it (carrot, and to be fair it was very yummy), she just never discussed cake icing for some reason, she just asked if we wanted white or ivory and that was all. It was totally our bad for assuming she would do it the way we wanted in the pictures so I didn’t say anything to her about the fact we were disappointed. I was just a little shocked that she charged so much for the cake, and after all that it turned out so plain and generic looking.
Post # 7
Our desserts were such a disaster, but I’m trying really hard to just laugh about it! (sometimes I don’t succeed)
Our wedding cake was meant to look like this (two-tiered, smooth strawberry buttercream icing):
with anemones up the side like this:
Umm…. this is what we got:
It tasted nice, at least… of course, it’s the only thing I got to try since all the dessert leftovers about which I’d been soooo excited were thrown away!
Eh, what are you gonna do?
Post # 8
Our cake as well was a disappointment
This is what we wanted
and this is what we got
Post # 9
Wow it seems like the cake is always the issue. Our cake looked good and was pretty much just like our inspiration pic. But before I saw it, I guess it was close to falling over. I went thru a lesser known/experienced pastry chef, but I do not think it was all her fault. The venue had turned off the air, we left @ 11am when we were done setting up and when cocktail hour started at 6pm my parents said it was very hot in the room. They had someone come turn it down. But the caterer was very worried about the cake and asked to fix it, so they did save it. But now all the pics of the cake have all the bumps and seams in them from having to turn it I guess, and it was still leaning a bit. And I can not wait to get into the top tier, cause with the little sliver I had at the wedding I am not so sure the flavor was the one we chose. I did not say anything. But since my parents paid for it they did complain to her and got a partial refund.
Post # 10
This thread makes me incredibly sad!! I charge close to nothing for labor and my cakes are 50 times better than this. Granted, I just do it out of my house so I don’t have overhead to cover, but still! It saddens me that people aren’t given what they pay for! It’s unacceptable. I know that a cake isnt really THAT important, however some people spend a great deal of time and money making their cake fit their theme. I am sorry everyone! I wish I could do all yours over haha.
Post # 11
we were actually beyond impressed with our cake because it exceeded our expectations! i gave the resort an inspiration picture, but said all i cared about was matching the color – and that one color would be fine. then i also gave them my cake topper and sea shells to decorate.
here is the inspiration picture:
so we were delighted when we arrived at the reception is see this cake waiting for us! (we only asked for two tiers of course unlike the inspiration pic)
Post # 12
@Wee_Spud: that is just terrible!
Post # 13
@Wee_Spud: I agree…. really bad! haha. I did just save your first inspiration photo though… love that cake!
Post # 14
My florist and cake were both fails. My bouquet was a gigundus thing right out of 1985. It is covering my dress in every picture. My cake looked NOTHING like the inspiration pictures. First is the inspiration pic, then the actual. And the groom’s cake–don’t even know where to start with that one…Needless to say this vendor did not get good reviews!
Post # 15
i think you guys need to submit some of those pics to http://www.cakewrecks.blogspot.com
And while i do feel terrible for you guys, it makes me feel much better about my work as a cake decorator. I have a lot of self-doubt with some cakes i do, but they are nowhere near that bad, lol.
Post # 16
Our cake was bad too.
We wanted large light pink roses for the cake topper part and we got barely pink what looked to us more like carnations and the oreo filling was not oreo. I have no idea what it was, but there were no oreos in it. I called and complained and got a partial refund for the flowers, but not the filling because the “baker/decorator” and I use that term lightly, lied and said they put the oreo filling in. Bad bad bad. We know for a fact that the oreo wasn’t in it because we brought cake home with us and ate it. We also wanted a 1/2″ very thin light celedon green ribbon around each layer. Well, it was darker than the swatch that we gave them and it was 1″ instead of the 1/2″ that we wanted and it was thick.
This is our cake; sad, but true. I literally started to cry when I saw it, but it was too late to do anything about it. When they dropped it off, they didn’t even get anyone to check it to make sure it was what we wanted :-/