(Closed) Anyone else get not quite what they wanted with florist/caterer/cake/etc?

posted 7 years ago in Emotional
Post # 3
Member
2889 posts
Sugar bee

Our cake was also slightly off from what we ordered, however I never made a big deal about it afterwards. Basically, we brought a pictue we found in a magazine to the bakery who created the origional and asked them to make a couple of changes. Majorly, the origional was sea foam green and we wanted a lt. blue base. We got the green cake just as pictured but it tasted good and had our cake topper so we got over it. In your case, I really think you will need to get over it too. I don’t want to be harsh but since you never discussed specific details about the design and frosting it’s hard to argue that it was wrong. Since  you left the creativity completely up to the baker, you got her interpretation of your ideas. I don’t mean to sound negative, I’m just trying to be objective and from that POV it’s hard to blame the baker. Ultimately, I do believe it was unprofessional of your baker not to discuss things like flavors and icing (specifically that you wanted butter cream) as these are specifics that she should need to know in order to execute the cake. Did you have  contract? Did it indicate what the cake was to be made of? Were the internal cake flavors correct?

Post # 4
Member
5778 posts
Bee Keeper

We were really impressed with both bakers, who made the cakes identical to the ones pictured. Both were moist, looked great and just what was ordered. Sorry you were disappointed, but I think maybe you should have been way more specific in your instructions, so she made what you wanted.

Post # 5
Member
7695 posts
Bumble Beekeeper
  • Wedding: August 2010

We were very disappointed with our  cake. It didnt look anything like what we had talked about or showed pictures of to our baker. It honestly looked like shit!! Now we just look back and laugh. Of all the things, the cake matters least. What can you do!

Post # 7
Member
49 posts
Newbee
  • Wedding: April 2011

Our desserts were such a disaster, but I’m trying really hard to just laugh about it! (sometimes I don’t succeed)

Our wedding cake was meant to look like this (two-tiered, smooth strawberry buttercream icing):

with anemones up the side like this:

Umm…. this is what we got:

It tasted nice, at least… of course, it’s the only thing I got to try since all the dessert leftovers about which I’d been soooo excited were thrown away!

Eh, what are you gonna do?  

Post # 8
Member
7587 posts
Bumble Beekeeper
  • Wedding: December 2010

Our cake as well was a disappointment

This is what we wanted

and this is what we got

Post # 9
Member
955 posts
Busy bee
  • Wedding: April 2011

Wow it seems like the cake is always the issue. Our cake looked good and was pretty much just like our inspiration pic. But before I saw it, I guess it was close to falling over. I went thru a lesser known/experienced pastry chef, but I do not think it was all her fault. The venue had turned off the air, we left @ 11am when we were done setting up and when cocktail hour started at 6pm my parents said it was very hot in the room. They had someone come turn it down. But the caterer was very worried about the cake and asked to fix it, so they did save it. But now all the pics of the cake have all the bumps and seams in them from having to turn it I guess, and it was still leaning a bit. And I can not wait to get into the top tier, cause with the little sliver I had at the wedding I am not so sure the flavor was the one we chose. I did not say anything. But since my parents paid for it they did complain to her and got a partial refund.

Post # 10
Member
2701 posts
Sugar bee

This thread makes me incredibly sad!! I charge close to nothing for labor and my cakes are 50 times better than this. Granted, I just do it out of my house so I don’t have overhead to cover, but still! It saddens me that people aren’t given what they pay for! It’s unacceptable. I know that a cake isnt really THAT important, however some people spend a great deal of time and money making their cake fit their theme. I am sorry everyone! I wish I could do all yours over haha.

Post # 11
Member
7295 posts
Busy Beekeeper

we were actually beyond impressed with our cake because it exceeded our expectations!  i gave the resort an inspiration picture, but said all i cared about was matching the color – and that one color would be fine.  then i also gave them my cake topper and sea shells to decorate.

here is the inspiration picture:

 

so we were delighted when we arrived at the reception is see this cake waiting for us! (we only asked for two tiers of course unlike the inspiration pic)

Post # 13
Member
306 posts
Helper bee
  • Wedding: August 2012

@Wee_Spud: I agree…. really bad! haha. I did just save your first inspiration photo though… love that cake!

Post # 14
Member
1701 posts
Bumble bee
  • Wedding: October 2010

My florist and cake were both fails.  My bouquet was a gigundus thing right out of 1985.  It is covering my dress in every picture.  My cake looked  NOTHING like the inspiration pictures. First is the inspiration pic, then the actual.  And the groom’s cake–don’t even know where to start with that one…Needless to say this vendor did not get good reviews!

 

Post # 15
Member
939 posts
Busy bee
  • Wedding: October 2012

i think you guys need to submit some of those pics to http://www.cakewrecks.blogspot.com

And while i do feel terrible for you guys, it makes me feel much better about my work as a cake decorator.  I have a lot of self-doubt with some cakes i do, but they are nowhere near that bad, lol. 

Post # 16
Member
8353 posts
Bumble Beekeeper
  • Wedding: March 2011

Our cake was bad too.

We wanted large light pink roses for the cake topper part and we got barely pink what looked to us more like carnations and the oreo filling was not oreo. I have no idea what it was, but there were no oreos in it. I called and complained and got a partial refund for the flowers, but not the filling because the “baker/decorator” and I use that term lightly, lied and said they put the oreo filling in. Bad bad bad. We know for a fact that the oreo wasn’t in it because we brought cake home with us and ate it. We also wanted a 1/2″ very thin light celedon green ribbon around each layer. Well, it was darker than the swatch that we gave them and it was 1″ instead of the 1/2″ that we wanted and it was thick.

This is our cake; sad, but true. I literally started to cry when I saw it, but it was too late to do anything about it. When they dropped it off, they didn’t even get anyone to check it to make sure it was what we wanted :-/

 

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