(Closed) Anyone else have a hard time getting responses from venues??

posted 6 years ago in Venue
Post # 3
1482 posts
Bumble bee
  • Wedding: July 2010

For the venue that is not yet open, I would imagine that they have some kinks to work out. In pre-opening, things could be very chaotic, and who knows if the right people are even getting the information to contact you. Have you ever talked to a real person, or just left messages?

I work in the catering department for a fancy hotel, so I have some insider knowledge:

For the first hotel, I would call. Tell the hotel operator that you are looking for a venue for your wedding, and that you would like to speak to the person in the hotel how handles the wedding inquiries. Emails can get pushed aside- it’s a lot easier to get information if you can actually talk to someone. If someone’s not there, ask for a specific name and a direct telephone line or direct email address.

For the third place, try calling again. What time did you try to call? People who work in hotel sales/catering departments work Monday-Friday, 9-5pm. I would try calling on Tuesday, either around 10 am, or around 3 pm. That’s the time that you’ll most likely get ahold of a real person. I say Tuesday, because if the wedding coordinator had a wedding on a Saturday, they probably would take Monday off.

Don’t call a hotel on a weekend and expect to talk to a sales manager. Sales people always have weekends off. I can’t tell you how many voicemails I get on Monday mornings from people who sent an email inquiry in on Saturday, and call on Sunday to follow up because they haven’t heard yet… they just don’t realize that we don’t work weekends 🙂



Post # 5
3886 posts
Honey bee
  • Wedding: September 2011

I had this a lot from caterers. I actually had one caterer reply **3 months** after they sent their proposal! With the exception of the venue that’s not open yet, I’d try one last time to make contact, and if I didn’t hear back within a week, I’d cross them off the list. If they won’t pay you any attention while they’re still trying to win your business, they don’t deserve your money.

Having stayed in a hotel (Marriott Renaissance St Pancras) during their “soft opening’, I’d be inclined to give them a little more slack. It’s pure chaos trying to get any new business open— they might not even have proper desks in the offices yet! I would check into the ownership (google can probably tell you who owns the place, and from there you can see what else those folks are involved in). If it seems like a group or a person with other successful businesses, then I’d try to stop by and see if there’s anyone around. Even if it’s not the wedding coordinator, being there in person will be more likely to get your message through than phone or email that can easily be forgotten. If the owner seems to have no related industry experience then I’d probably look somewhere else; in the hospitality industry overall, about 50% of new businesses fail in the first year, mainly because inexperienced owners don’t truly understand what a money-pit these become, and don’t have the resources to fund it till business picks up. Too risky for my wedding!

Post # 6
7902 posts
Bumble Beekeeper
  • Wedding: March 2012 - Pelican Grand Beach Resort

I got almsot no response from emails and onlone forms. I had to call during business hours over and over, but in the end, I got appointments with everyone and loved everyone in person. The most responsive were the people at the Sheraton and Westin on Fort Lauderdale beach, but we ended up choosing Pelican Grand.

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