Post # 1
My SO and I recently went to a jewler to get an idea of what kind of e-ring I like. The jeweler we visited has a great reputation, and its also the manufacturer.
I really didn’t know what to expect, but the salesperson ended up making both of us a bit uncomfortable. He came off a bit like a car salesman (“our rings are the BEST!”), and seemed to disregard everything I said in order to try to make a bigger sale, although he told us he wasn’t commissioned.
-I told him I like simple solitaires, he immediately started by asking me to try on the most lavish, blingy ring in the whole place that had pave diamonds on 3 sides of the band
-He insisted to my SO that I need a 1 ct ring (after I said I like them around .50!) because its a “fact” that women who get a 1 ct won’t want to “upgrade in 5 years”. What??
-When I asked him to show us smaller diamonds, around a half carat, he brought out 2 stones, then only unwrapped one to show us (which was around 0.75) and took the smaller one away
-asked me to wander around the store to speak to my SO in private, proceeded to try to make the sale that day for much higher than the budget we had stated!
Is this common? I would have expected something more like this maybe in a chain store like a Kays, but I wasn’t expecting this experience at a jewler with such a great reputation.
What treatment should we expect/look for? How can we make sure we are heard and can get what we want?
Post # 2
We took out the middle man. My ring is from James Allen. If there is no salesman, there’s no pressure.
Post # 3
Typical ABSOLUTELY NOT, however it did happen once to me as well. We walked out no WAY is someone that pushy going to get my hard earned money. No matter their reputation that’s really a red flag and I would make sure to make my purchase elsewhere. However, if this is just the best option for you for some reason then put your foot down tell him he is being overbearing and to show you what you asked to see or you would like to deal only with the manager. I’m usually conflict averse but I hate people telling me i HAVE to do something when clearly there are other choices. You should enjoy and have a excellent experience ring shopping it is stressful enough without the pushy salesman. Find someone else who gives you something that you are excited to see.
Post # 4
Wow, definitely not what I’d call a typical experience!
I’d visit an independent “mom and pop” sort of jeweler, that is likely to be a better experience.
And if this sort of thing happens again, may I suggest that you and/or your Fiance take the power into your own hands? IE, “We’ve asked you to show us half-carat solitaires. You are refusing to do so and are showing us larger stones and fancier settings than we are interested in. If you cannot or will not show us what we are looking for, we’re leaving and going to a jeweler who is willing to work with us.”
Post # 5
We went to a popular jeweler to just look around. My fiance told them his budget and that he intended on paying cash. At the end, the salesperson told me to go have a glass of champagne and look at bridal mags. All the while trying to persuade my fiance to finance the ring with 0% APR for 6 months. He kept trying to tell them he just wanted to pay cash but she kept on pushing him to finance. Probably cause she would have gotten a bonus or something.
Needless to say we ended up getting our ring online. We got a larger/higher quality stone for much less than we would have in store. They dont have the overhead the brick and mortar stores do He still paid cash and got a discount online.
Post # 6
We went to a big box jewler and had a terrible experience. They were showing me $15k rings and when I wanted to see ones around $3k they didn’t care to help me anymore.
We ended up at a local independent that has been in the city forever and had the BEST experience. She spent so much time with us and did not try and up-sell. My SO really trusts them after the experience and says he won’t even consider purchasing elsewhere.
Post # 7
Definitely didn’t have this experience – even at chain stores like Kay’s or Jared’s. Sorry to hear the salesman you experienced was like this. I would move on to a different store!
Post # 8
We had one experience like that (at a Kay’s) and never went back to that store. We bought our rings at Shane Co and we didn’t feel pressured at all, they listened to what we wanted and our budget. We felt much more comfortable and happier making our purchase there.
I would go to a different store.
Post # 9
This was not our experience at all. My husband had called ahead of time (jeweler was recommended to us) to tell him his budget as he didn’t want me to know it. The jeweler showed us all different kinds of rings and told me to keep an open mind as many times women pick out something different than what they originally wanted once they try settings on. There was no pressure at all because we had also made it clear that we weren’t ready to buy that day. Turns out my husband went back a few days later and ordered one of the rings I tried on that day. It was a designer setting so it had to be custom ordered for the diamond. We’ve recommended this jeweler to others based on how accomodating they were.
Post # 10
I did not have that experience at a local jeweler. It was one of the best experiences I have ever had! He truly listened to what I was looking for and helped out so much!
Personally, I’d go to a different jeweler or at least ask for a different salesman if you go back. I wouldn’t buy a car from a salesperson like that, and I’m sure as heck not going to get something as semental as an e-ring from someone like that. I would hate to think of that experience when I tell people about shopping for the ring!
Post # 11
Wow. I’d definitely take business elsewhere. Their loss.
Post # 12
I mean, after hanging out around these boards for some time, I think he’s right about the 1ct vs. .5ct.
However, you should never be made to feel uncomfortable in that type of situation. I would have definitely left and went elsewhere.
Post # 13
daisymaewaiting : It might be worth looking into a diamond broker, rather than going to a store with a showroom. My fiance found a great diamond broker, knew I wanted a solitaire so the guy showed him (on the computer) images of each diamond and really taught my fiance about the 4 C’s and all that jazz. He picked a beautiful diamond, and ordered the setting for him. We recently went back and had him make our wedding bands.
Only downfall here is that you don’t usually see what your getting until you get it which can probably stress some people out, but it worked great for us.
I also compared pricing of the diamond after seeing the GIA report and also the band that I got to the mainstream stores/websites and we saved a decent amount of money going this route.
ETA our diamond broker agreed to trade the diamond in for what we paid if we want to upgrade in the future as long as we go up .5 CT which I plan to do in a few years, so it’s nice to know the diamond won’t depreciate.
Post # 14
- Wedding: March 2021 - Kauai, HI
Not at all. I had a good experience at Jared last time I was engaged and my ex husband had a very modest budget.
Last weekend I went to wedding day and I was wowed by how many rings they had. She showed me exactly what I asked and although I tried on a 2 ct ring I didn’t like how showy even the 1.5 was. So she showed me a 1.28. Then lab and mined diamonds. We left with a ton of info and there was no pressure to buy.
Post # 15
I would’ve walked out when he refused to show me what I asked for.