(Closed) Anyone having problems with cardsandpockets.com

posted 10 years ago in Paper
Post # 3
Member
54 posts
Worker bee
  • Wedding: September 2008

Yeah, they sent me the wrong envelopes and now no one is responding to my emails.  It’s so frustrating!  I can’t find a phone number now.

Post # 4
Member
344 posts
Helper bee
  • Wedding: September 2008

They don’t have a phone number because they prefer email. I however placed an order last Sunday evening and received it on Thursday, no problem. Maybe their server is down or something? I just emailed them and it also got sent back. I have a feeling they’re having a problem with their server, because like I said I got an order from them no problem, less than a week ago.

Post # 5
Member
438 posts
Helper bee
  • Wedding: April 2008

I ordered stuff from them on like, a weekly basis….I always got everything within a week, but I live in MA which is where they are.  I would think something is wrong with their server as said above, or maybe they were closed for the holiday week or something?  I wish I had some contact info for you!

Post # 6
Member
20 posts
Newbee

I have ordered from them before, both samples and all my pocket folders and received them all within the last week and a half.  They have been absolutely fantastic with all my questions.  Here is one of the emails that I used to correspond with them,

 [email protected]<font color=”#0000ff”> </font>

 It’s a different one than listed on their website and it’s a yahoo one so it’s probably not down.  I’m afraid I don’t have a number for you but I do live in MA so I could always drive over there and bang on their door if you can’t get ahold of them!  🙂

Post # 7
Member
2324 posts
Buzzing bee
  • Wedding: September 2018

I would feel really weird ordering from a place that didn’t have a phone number. I would usually use email for the most part, but for things just like this they should have an email. Shady.

Post # 8
Member
20 posts
Newbee

I think the reason there is no phone number is because its a small family run business.  I’m pretty sure it’s a mother-daughter team, their names are Lisa and Becky.  The email address I listed above is an email that Becky corresponded with me from.  Their products are very high quality and I know an extremly popular invitation designer in MD, Handmade by Allison uses their pocket- folders for her invitation designs.

Post # 9
Member
217 posts
Helper bee
  • Wedding: August 2008

They were so wonderful and professional with me – I got my pocketfolders and mats 3 weeks ago – and really couldn’t be more pleased.  Very high quality, and good customer service.  Try again tomorrow – must just be a bad day.

Post # 10
Member
127 posts
Blushing bee
  • Wedding: September 2008

I’ve ordered multiple things from them (including all of the pocketfolders from my recently completed invitations) and they’ve all come in a timely manner.  I had a problem processing my cc the very first time and corresponded wth them via e-mail and they were great.  I don’t think they’re shady–they might just be a smaller outfit not really equipped to handle the immedicay of phone calls.

Post # 11
Member
471 posts
Helper bee
  • Wedding: September 2008

Ordered 150 mats and pocketfolds mid-late June and got them late June. Everything was AWESOME.

Post # 12
Member
13 posts
Newbee
  • Wedding: August 2008

They just moved to a new building ( i work in MA and just picked up my order last week) so I wonder if their new email connection just isn’t set up properly yet.  To date, they have been very responsive with my needs and you can’t beat the quality and price of their products.

Hope that they are in contact with you soon!

Post # 13
Member
1 posts
Wannabee

Hello Ladies!
This is Becky from C&P, a customer just brought this post to my attention so I thought I would register just so I could shed some light on the situation.

We are indeed having a ‘small’ technical difficulty, we actually were in the process of switching our site to a new host, which resulted in the email being shut down. There was no warning, and I was not even made aware of the problem until it had been down for an entire afternoon.

We are working relentlessly to fix the email account, but until it is up & running feel free to email us at [email protected]. I apologize for the inconvenience and confusion, it should all be resolved by the end of today.

In regards to the phone lines, it is true that C&P is run by a small family & friends staff. In order to open up the phone lines we would have to hire not just one– but a few customer service representatives to handle the volume of calls we would receive, which would result in higher prices on our products. We ultimately prefer to offer you the lowest pricing we can, and have chosen for the time being to limit customer service to email which is more time efficient and can be handled by one person.

We are very thankful for your continued support, we love what we do, and we love working with all of you! Best wishes for your planning!

becky

Post # 14
Member
378 posts
Helper bee

I had nothing but good experiences with C&P. Through the entire process of ordering samples, asking questions about the products, placing my order and recieving my order – they were wonderful! I’m glad I was able to also help support a small family business while getting a great product that my friends and family loved. Keep up the good work – I’ve told all of my engaged friends about C&P!

Post # 15
Member
2324 posts
Buzzing bee
  • Wedding: September 2018

I’m glad to hear from the owner, because I was considering ordering from them and was a bit turned off by this post. Good customer service! I take back my phone comment, except I would still hope they would be willing to give one for emergencies to current clients if asked.

Post # 16
Member
22 posts
Newbee
  • Wedding: August 2008

Thats really great customer service from the owner to get on the boards and respond – would definitely make me consider ordering from them!

The topic ‘Anyone having problems with cardsandpockets.com’ is closed to new replies.

Find Amazing Vendors