Post # 1
I’m pretty upset right now. I hired a moving company to professionally pack my large furniture items and move it 900 miles away to where I am moving. Upon arrival my Fiance called to tell me that a dresser from the 1920s that belonged to my great grandmother (who has been deceased since I was a kid) was damaged.
The leg was broken clean off. I contacted the moving company and told them about it and I haven’t heard back from them. I am heartbroken as I told them numerous times that the leather couches, end tables and other large furniture items could be replaced but the most important thing was my desk.
I don’t know what to do. Has anyone had any experience having a repair done through a moving company? It’s not like my desk can be replaced, it’s solid wood and weighs like 400 pounds; they don’t make furniture like this anymore. 🙁
Post # 4
Pretty much every person I know that’s ever hired movers had a piece of furniture broken.
They should give you insurance $ for repairs. If it truly was a clean break, and only a leg, it should be fairly easy to fix.
Post # 6
Yes, it happens. It depends what insurance you got – insurance based on weight or based replacement cost for how much they will give you to repair/replace (although if it’s really that heavy, you probably want what is usually the cheaper one, the weight replacement). Check reviews online for the company and follow up aggressively.
Post # 7
I’ve got a friend whose dad was in the Air Force. They moved every 2-3 years. And EVERY time, the movers damaged something. It would take a lot to convince me to use movers…
Also, make sure you document the damage. It would have been nice to have photographed your belongings before they moved, so they can’t say the leg was already broken. 🙁
Post # 8
@kay01: Its the insurance based on weight. 🙁
@Mrs.Camera: I totally meant to and my parents reminded me to take pictures but I completely forgot.
Post # 9
I’ve had furniture damaged twice by movers. Both times I called them and they sent someone out to fix the damage.
Post # 10
@Janaic88: It’s okay, I forgot to photograph damage when we moved into our current apartment. *fingers crossed* I hope they don’t ding us too much when we move out.
Since it’s an antique, I’d talk to them about getting it fixed by someone who specializes in antique repair, and not just some handyman. It’s not like they can give you a couple hundred dollars and you can go to Ikea and replace it.