(Closed) Anyone know anything about Paypal? Wedding items unpaid, getting frustrated.

posted 7 years ago in Money
Post # 3
Member
2494 posts
Buzzing bee
  • Wedding: July 2012

I would contact paypal and ask what their standards are for non-payments, then go from there. Next time you sell, to protect yourself, I would have them agree to terms that included something like “if there is no contact for 30 days, or payments are more than 30 days late, the transaction will be cancelled. There will be no refunds for all monies that have already have been exchanged.”

Paypal is great in protecting the buyer or seller, so I’m sure their customer service would give you better advice.

Post # 4
Member
927 posts
Busy bee
  • Wedding: April 2014

i would deffinatly contact paypal aoubt the isue. i know i have had issues as a buyer paying and then the seller unwilling to send the item. usually with the disputes i have filed it takes 60 days for it to be finalized. bascially once you submit the dispute the other person has 60 days to respond. if there is no response then paypal will close the case and basically tell them sorry but you didnt hold up your end of the deal. do you have anything from making the arrangements like emails or PMs or anything? when filing the dispute you will want to have anything like that to attach to the dispute to prove that you had made the arrangement for specific dates and restrictions (the non refundable, sale is final , due dates for payments, that sort of stuff). that ways if they come back and say well i paid it all already you have the proof to back you up. its good that you have sent the invoices. i would reccoment giving them at least 1 buisness week from the due date and then if there is still no contact file the dispute.  just get your ducks in a row (get copies of emails and messages and whatnot in one document that sort of thing)

Post # 6
Member
927 posts
Busy bee
  • Wedding: April 2014

@dgjghfjdg: great. that is VERY important.

dont beat yourself up we all want to be trusting of others. i have done things like that (not online but in person) where it COMPLETLY backfires on me. at least with this you have the security of paypal. no mater what your time limit was paypal would still give you their time limit to find a resoloution so dont worry about that. everything will get worked out and since you protected yourself with saying the payments are non-refundable i dont forsee you having any problems. i thing you did a very good job of covering your bases

Post # 7
Member
726 posts
Busy bee
  • Wedding: June 2013

I don’t know anything about Paypal, but if this person has been making all their payments except this final one, maybe something happened to them? Family emergency perhaps?

Post # 8
Member
239 posts
Helper bee
  • Wedding: April 2012

I wouldn’t file a dispute. I would send them a message on all fronts available saying that if the do not contact you by “X” date, you will consider the transaction cancelled and will begin to look for a new buyer.

Also, from my experience with Paypal, the buyer has only 45 days to contact paypal with a dispute. So if you don’t hear from the seller for 46 days after the last payment they made, they can’t go running to paypal demanding anything. Still, it would be nice if you could work with them if they’re on their last payment.

Paypal may be able to give you the person’s phone number, also, to help in contacting.

Post # 10
Member
726 posts
Busy bee
  • Wedding: June 2013

@dgjghfjdg: I guess I’m just a little confused at why you’d need to protect yourself. You have her money and your item. Sounds like you have it good right about now, as you’ve done nothing wrong. It isn’t like you ran off with her money and can’t be contacted.

Post # 12
Member
726 posts
Busy bee
  • Wedding: June 2013

@dgjghfjdg: Right I get all that, but it looks like you’ve done everything you could to protect yourself. You do have things in writing and you’ve kept trying to contact her, so it isn’t like she can pop up out of nowhere and say you ran off with her money (but Paypal or a lawyer would def know more about this than I would). If you feel so bad about keeping her money and the item, refund it. Or send her the item without the final payment. I’m pretty sure both of those are unlikely to happen, so just figure it out with Paypal and be patient because something serious could be going on in her life. I see no other reason for her to just fall off the face of the planet right before the last payment. If she didn’t want it anymore, or couldn’t afford it anymore, she would’ve told you so. Good luck. Hopefully she turns up soon.

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