Post # 1
I sold listed my old cell phone on ebay and someone bought it. He lives in Israel though. I’ve never shipped internationally, and I am worried about customs issues. The buyer will cover the cost, but I need to make sure nothing happens to the item and the buyer can’t file a paypal claim if it gets stuck in customs or something.
Should I cancel the bid and relist the item? Or do I make sure I have a tracking number (ship express) and I’ll be okay?
Also, if I do ship internationally, do I have to fill out customs forms?
Post # 3
I had an eBay consignment business and I would not ship internationally. Yes, you have to fill out custom forms and unless you ship Priority International (about $30.00) there is no way to track the package. I found this out the hard way.
I would cancel the sale and re-list your phone and stipulate NO international shipping. It’s just not worth the trouble.
Post # 4
Thanks! I called paypal this morning and they advised to ship through UPS because the USPS only follows the item to the border and after that it will be shipped the cheapest way possible to the buyer. They also offer no insurance. I can ship via UPS and they offer delivery confirmation and a signature once the buyer receives the item, but it is a much greater cost and there are some customs forms/issues depending on what the item is.
In this case it is a cell phone and once I contacted UPS customer service, I was informed that the buyer had to contact Israel’s Ministry of Communications to obtain approval to receive the item.
I copied the live chat with the UPS representative to the buyer and let him know I was canceling the sale and relisted *US only*
Post # 5
I really try to only ship to US and Canada, though I have in the past made an exception for Australian buyers. When I was sourcing diamonds from Berlin I went through a customs nightmare with FedEx and it was enough to make me stick to domestic buyers only.