Post # 1
My husband and I moved the end of October. We scrubbed, cleaned, shined, swept, all of that like mad people. We took care of eveything they told us to do in the final inspection, and everything looks clear to go.
AFTER we turned in the keys, we get a notice that due to an alleged “burn on the counter”, they were keeping our $500 security depost, and also charging us $75 for a “cleaning package”. That apartment was SPARKLING. This burn mark was not mentioned during the initial or final inspections of the apartment when we had access to it. I remember when we did the intial walkthrough when we first moved there, the lady told us “just don’t put hot pans on the counter, it’ll burn and you’ll be charged for it”. So I didn’t. Ever.
I sent an email to the guy (who, by the way, ALSO told us that they would do ALL of the cleaning when we moved out and we didn’t have to worry about it. Turns out, apparently we have to do all of it and still get charged anyway). I said that this supposed burn mark was not mentioned during any of the inspections, and that we had requested pictures of this last month when we were notified, and to date hadn’t recieved them. He sent back an email with a screenshot of the email he sent, which was literally a blank email containing only two copies of his electronic signature. I sent him back an email saying we NEVER GOT THE PICTURES, and he has been ignoring me.
I took pictures before we left for nostalgias sake. I a clear shot of the right side of the sink, a partial shot of the left, and then a full shot of the middle which is kind of grainy but you cannot see anything that looks like a burn.
What can I do?? This is ridiculous. Can they just fabricate something like that with no evidence to prove it, after we no longer had access to the apartment?
Post # 2
MrsSnapdragon: Have you shown them the pictures you have? Something similar happened to FI and me when we moved out of our first apartment, and as soon as I showed them photographic evidence that they were lying, they backed off and we got our security deposit back.
Post # 3
Take them to small claims court. You would have to post your location to know for sure, but in many areas you can claim 2 or 3 times the amount they improperly withheld.
Post your state, and city if it is a major metropolitan area, and we can be of more help.;
Post # 4
We haven’t shown them yet. Turns out, I didn’t know it, but my husband has called them four or five times leaving messages about this, and they started ignoring him after the first time. He called the head company who owns the complex, and complained. They’re looking into it for us, and seemed pretty understanding.
Post # 5
MrsSnapdragon: Yeah, if they refuse to respond to you, then I would consult a lawyer. Not necessarily hire one, since it may cost you more in the end, but you can usually do an intial consult for free without hiring them. At least then you can get an idea if you have a case to make in small claims court. You have photographic evidence, so that’s a big plus.
I actually suspect that out current landlords may try to do this when we move out. That is why my move-in sheet is basically a novel detailing every single scratch that place had when we moved in. It was also quite dirty when we moved in so if they try to charge for cleaning, I’m going to flip my shit.
Post # 6
MrsSnapdragon: if you have pictures that you can get time stamped to show when you took them then you have proof right there they are making up this false claim. Honestly, I would take them to small claims court. To me $575 is a good chunk of change to loose.
Post # 7
it is helpful to videotape any place you’re leaving, closing on a house you own or a rental, so that everyone can be in the same page about the condition of the property.
Luckily for you you have evidence, and I would send it to them and demand your money back or you will be escalating the issue. many places have policies of keeping the security deposit unless you make a fuss.