(Closed) Are my caterer expectations re: timeline unreasonable?

posted 5 years ago in Food
Post # 2
Member
77 posts
Worker bee
  • Wedding: June 2016

Walk away. If they aren’t  actively trying to earn your business now, imagine how bad the communication and customer service might be after you sign a contract and put down a deposit!

Post # 3
Member
37 posts
Newbee
  • Wedding: February 2021

Honey, I think you should go ahead and look for a new caterer because this caterer obviously doesn’t put their clients as their top priority. It should never take a vendor 2 weeks to get back in contact with you. At most, it should take maybe 12-24 hours to get a response by email and maybe a few hours to a day by phone. When you said that it took them 2 weeks to reply to you, a red flag went up immediately in my head. Can I ask how you found them? Was it through a referral? 

Post # 4
Member
395 posts
Helper bee
  • Wedding: March 2016

This sounds scary to me. The people who are slow to respond to me are automatically scratched off of the list. If they are this slow now, they’ll be even slower then. If you love the menu, I would try to find another caterer that can replicate it.

Post # 5
Member
509 posts
Busy bee

I would be very wary.  Something’s up when it takes that long to get back to you.  I would be worried that they will not be able to honor a committment if they can’t even reply to an email.  It speaks volumes to me about how little they value your business.

Post # 7
Member
1221 posts
Bumble bee
  • Wedding: August 2015

Yep, move on. There’s really no excuse for it to take weeks to get a response.

Post # 8
Member
9583 posts
Buzzing Beekeeper
  • Wedding: September 2015

My caterer responds to me with in a half hour. Find someone else who cares about your business!

Post # 9
Member
37 posts
Newbee
  • Wedding: February 2021

Good that you’re moving on. You don’t need someone wasting your time. That caterer needs to be smacked. I’m glad that you found a new caterer 🙂

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