Post # 1
Hello bees. I’d like your imput, especially midwest brides, on whether my expectations for response time and forward progress from our caterer are unrealistic.
Our first meeting with them was the first week of June. It’s two months later and we still haven’t even scheduled a tasting. Their policy is that a contract isn’t signed until the tasting is done. The wedding’s in October and I’m getting nervous that I don’t have a commitment from them.
On top of that, it’s consistently been a week and a half to two weeks before they respond to me. For example, I sent the second list of available dates for the tasting 7/24 (as soon as they responded to the dates I’d sent two weeks before that by saying those didn’t work!) and heard absolutely nothing until today. Half the times I provided have come and gone. And the response offered no apology or explanation, just a suggestion that we do the tasting in another two weeks.
Is there some unspoken two week rule in the catering world that I don’t know about?
If we were year out, I could maybe handle this sort of timing. But it’s two and a half months.
I’m ready to just walk away. I have other meetings scheduled. But Fiance is excited about the menu they’d put together for us.
So what do you think? Should I keep working with them or find one who is going to make me panic?
Post # 2
Walk away. If they aren’t actively trying to earn your business now, imagine how bad the communication and customer service might be after you sign a contract and put down a deposit!
Post # 3
Honey, I think you should go ahead and look for a new caterer because this caterer obviously doesn’t put their clients as their top priority. It should never take a vendor 2 weeks to get back in contact with you. At most, it should take maybe 12-24 hours to get a response by email and maybe a few hours to a day by phone. When you said that it took them 2 weeks to reply to you, a red flag went up immediately in my head. Can I ask how you found them? Was it through a referral?
Post # 4
This sounds scary to me. The people who are slow to respond to me are automatically scratched off of the list. If they are this slow now, they’ll be even slower then. If you love the menu, I would try to find another caterer that can replicate it.
Post # 5
I would be very wary. Something’s up when it takes that long to get back to you. I would be worried that they will not be able to honor a committment if they can’t even reply to an email. It speaks volumes to me about how little they value your business.
Post # 6
Thanks folks! I’ve never done the catering thing before so I wasn’t sure if my expectations were skewed. I’m relieved to hear that I’m not totally off base.
They were a referral from several friends who have done business with them in the past, including the best man who is a head chef and has been in our city’s food service scene for years. But even he is surprised at the way they’ve “worked” with us.
So onwards and upwards! I’m meeting the first contender this afternoon.
Post # 7
Yep, move on. There’s really no excuse for it to take weeks to get a response.
Post # 8
My caterer responds to me with in a half hour. Find someone else who cares about your business!
Post # 9
Good that you’re moving on. You don’t need someone wasting your time. That caterer needs to be smacked. I’m glad that you found a new caterer 🙂